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About Elephant Insurance
Data updated- Website
- elephant.com
- Category
- Money & Insurance
- Location
- United States · Richmond
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 100% (22/22)
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Is Elephant Insurance legit?
Elephant Insurance (elephant.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 73% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews; 100 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Reasonable quote from a steady company
Reasonable quote from a steady company. Not alot of hoopla, or programs to figure out. and they were less expensive than my previous insurance company.
I've been with elephant for many years
DecI've been with elephant for many years, almost 10 years.I had one accident added those ten to years they raise my renewal, to over $600. I advise anybody never never to go with this insurance company. I found insurance under $300 for the same coverage that I had with the elephant. 4 over 10 years Then they gonna send me an email saying.I owe them $34 because I had cancel .My policy with the elephant now ain't that some never go with this company
Reply from Elephant Insurance2026-01-14
Hello! Thank you for sharing your feedback and for being a valued customer for nearly a decade. We appreciate your loyalty and understand your concerns regarding your recent renewal and policy cancellation. Our pricing and billing practices are determined by a variety of factors, including claims history and policy details, and are designed to align with our underwriting guidelines. If you have any questions about your account or would like further assistance, our team is here to help clarify any details and support you with your insurance needs. - Roy
I had no issues at all
Reply from Elephant Insurance2026-01-08
Thank you for sharing your positive experience with Elephant Insurance. We're glad to hear that everything went smoothly for you. We appreciate your trust in us and look forward to continuing to protect your herd! - Roy
Cheaper rate helping people times are…
Cheaper rate helping people times are hard thank you elephant! Keep up the good work.
Reply from Elephant Insurance2026-01-05
Thank you so much for your kind words! We're glad to hear our rates have helped make things a little easier during challenging times. Your support means a lot to us. If you ever have questions or need assistance, we're always here to help at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. Thank you for being part of our herd! - Roy
Fast and Simple
Great Service
Reply from Elephant Insurance2026-01-05
Thank you for your positive feedback! We're delighted to hear you had a great experience with our service. If you ever need assistance or have questions, please reach out to us at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We appreciate having you as part of our herd! - Roy
its an alright insurance company
its an alright insurance company. Kinda expensive if you're going for full coverage. Collision was fine.
Reply from Elephant Insurance2026-01-05
Thank you for sharing your feedback. We appreciate your honest perspective and are glad to hear that your experience with our collision coverage was positive. If you have any questions or would like to review coverage options to ensure you’re getting the best value, our customer service team is here to help. Please contact us at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We value your input and are always here to support you. - Roy
I have until the end of the month to…
I have until the end of the month to pay a bill. BY LAW I HAVE UNTIL THE END OF THE MONTH!!!!!!! you cancelled my insurance the day after Christmas. Are you fu*king kidding me?!?!?!? What a pathetic ass excuse of a company! Trashy ass company!!!
Reply from Elephant Insurance2026-01-05
Hello, Thank you for taking the time to share your feedback. We understand your frustration and want to help address your concerns. Please reach out to our customer service team at 877-218-7865, available Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We are here to support you and discuss any questions you may have. Thank you again for sharing your experience. - Roy
I use to have elephant ins I really…
I use to have elephant ins I really liked them but when I got sick my insurance lapsed and they would not let me renew with a really big deposit
My experience was wonderful
Reply from Elephant Insurance2026-01-05
Thank you so much for your kind words! We’re glad you had a positive experience with our service. If you ever have questions or need assistance, please contact us at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We're always here to help! - Roy
Very professional
Reply from Elephant Insurance2026-01-05
Thank you for your kind words! We're happy to hear you had a great experience with our service. If you ever need assistance or have any questions, please don't hesitate to contact us at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We appreciate you being part of our herd! - Roy
Total bait and switch..
Total bait and switch... should be illegal. Filled out the form and was offered a great price, but then at the end, of course, the price changed. The quote was ridiculous... a waste of time and they're total scammers. They are just like the rest suck Americans dry
Reply from Elephant Insurance2026-01-05
Thank you for sharing your feedback. We understand how frustrating it can be when the quoted rate changes during the process. Please know that our rates only change if new information is discovered, such as details from motor vehicle reports or other rating factors. If you have any questions or would like to discuss your quote further, our customer service team is here to help at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We appreciate your input and are committed to providing clear and helpful support. - Roy
Excellent
Excellent, would highly recommend to others
Reply from Elephant Insurance2026-01-05
Thank you for sharing your experience! We're very glad to hear that you were pleased with our service. If you ever have any questions or need support, our customer service team is here to help at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We appreciate having you as part of our herd! - Roy
Bad service
Because I was told I couldn't get covered
Reply from Elephant Insurance2026-01-05
Thank you for sharing your feedback. We understand how disappointing it can be when coverage is not available. If you have any questions or would like to discuss your situation further, our customer service team is here to help. Please contact us at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We appreciate your input and are committed to providing clear and helpful support. - Roy
Ease of setting up from the quote to…
Ease of setting up from the quote to the online account. And pricing.
Reply from Elephant Insurance2026-01-05
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our service. If you ever need assistance or have any questions, please contact us at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We appreciate having you as part of our herd! - Roy
So far not to bad I was questioned many…
So far not to bad I was questioned many times about the same question that was kind of annoying but other that everything was fine
Thank you for your prompt response for insurance. your cost is the best.
I was introduced to you by a friend.
Reply from Elephant Insurance2026-01-05
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our service. If you ever need assistance or have any questions, please contact us at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We appreciate having you as part of our herd! - Roy
Why can't I be billed
I'm trying to add another vehicle and they're requesting me to pay the difference up front. Why can't I be billed for the difference?
Reply from Elephant Insurance2026-01-05
Thank you for sharing your feedback. When making certain changes to your policy, such as adding a vehicle within the first 30 days or when the change impacts your premium, we may require payment of the difference up front in order to process the change. This helps ensure your coverage is updated immediately and your policy remains in good standing. If you have any questions or would like to discuss your specific situation, our customer service team is here to help at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We appreciate your understanding and are here to support you - Roy
After answering the questionnaire
After answering the questionnaire, Elephant Insurance offered me the lowest rate for the auto insurance coverage that I need. It’s an easy process.
Reply from Elephant Insurance2026-01-05
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our service. If you ever need assistance or have any questions, please contact us at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We appreciate having you as part of our herd! - Roy
East to setup and get my quote
East to setup and get my quote. Took maybe 10 minutes to get insurance on my new car!
Reply from Elephant Insurance2026-01-05
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our service. If you ever need assistance or have any questions, please contact us at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We appreciate having you as part of our herd! - Roy