About Elephant Insurance
Data updated- Website
- elephant.com
- Category
- Money & Insurance
- Location
- United States · Richmond
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 100% (22/22)
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Is Elephant Insurance legit?
Elephant Insurance (elephant.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 73% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews; 100 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Jack was incredibly helpful today
Jack was incredibly helpful today understanding in every way possible I couldn’t have thanked him enough. Customer service at its best.
I called in to get a paper copy of my…
I called in to get a paper copy of my policy, and I'd cards. Young man was very nice and help me .
I was certain I canceled and apparently…
I was certain I canceled and apparently I did not and they keep tryign to charge my card for a monthly amt now prop going to get to collections. They have far too many people calling you as agents and it makes things easlily to be confused
Reply from Elephant Insurance2026-04-07
Thank you for bringing this to our attention. We understand that account changes and billing matters can feel complicated, and we strive to make these processes as clear as possible for our customers. Experiences can vary, and we want to ensure you receive assistance specific to your situation. Please reach out to our team at 877‑218‑7865, Monday–Friday, 8 a.m.–6 p.m., so we can review your account together and address your concerns directly. - JT
Outstanding
I was involved in an accident where car was written off. The entire claim process from start to settlement by the Elephant car insurance team was amazing. Accident was on a Wednesday afternoon and fair settlement figure given Friday morning the same week. Everything done on line was so efficient. Very highly recommend.
If I could give this place zero stars I…
If I could give this place zero stars I would. I’m not a customer, but an elephant client ran a red light and hit my car while my family and I were on our way to a concert in Atlanta. Elephant called two days later admitting fault. Since then we’ve had nothing but added stress. The assigned adjuster to our case never answers the phone. It always goes to voicemail. In the nearly three weeks now since our accident, he has answered his phone one time. He helped us get a rental car, but only booked it for a week. Meanwhile, they still haven’t told us what they’ll give us for the totalled car. So now hertz is charging me daily for a rental. I’ve tried calling them every which way to get someone to help with zero response from anyone who can help. I’ve never experienced such a lack of care in my adult life. The only way for me to speak to a human at elephant insurance is for me to call in and say I’m shopping for a new policy. Then their sales people can help me connect to my adjusters voicemail again. The accident was on 2/22 and now it’s 3/17. I’ve tried reaching our adjuster nearly every day and his phone doesn’t ring - just goes straight to voicemail. Even his colleagues in sales who tell me they are leaving an urgent callback memo get nothing done. At this point I’ve filed a complaint with the the state insurance commissioner and I’ve had to get an attorney involved.
Reply from Elephant Insurance2026-03-18
Thank you for sharing your feedback with us. We understand the frustration you’ve experienced and appreciate you bringing these details to our attention. We’ve reached out to you via phone and have been in contact with your insurance carrier to coordinate handling of the property damage. Please feel free to reach out to the adjuster that contacted you, or you can call our support team at 877-218-7865 if you have any additional questions or need further assistance.
no 24/7 customer support
Reply from Elephant Insurance2026-04-07
We appreciate you taking the time to share your feedback regarding our support hours. We understand that timely assistance is important and that experiences can vary depending on individual needs. While our team is not available 24/7, we are committed to providing prompt and helpful service during our business hours. Please feel free to contact us at 877‑218‑7865, Monday through Friday, 8 a.m. to 6 p.m., so we can assist you directly. - JT
Ease of use
Ease of use . Price
Insurance is too high
Reply from Elephant Insurance2026-03-10
Thank you for sharing your feedback with us. We understand your concerns about the cost and appreciate you taking the time to let us know how you feel. If you’d like to discuss your rates or explore possible options, please reach out to our support team at 877-218-7865 for personal assistance. Your input is important to us, and we’re here to help. - JT
Quick and easy
The online process was easy and it…
The online process was easy and it saves me about $400 a year
Excellent at working with me when I get…
Excellent at working with me when I get in a pinch and need to change my payment schedule etc.
Service was great, price didnt compare
The two customer service agents that i spoke with were phenomenal. They tried everything they could to get my price down so that I could stay, but they did were still about $50 higher than a different company. I was with elephant for 7 years and am sad to go, but money talks and they just couldnt make that happen.
Excellent
Excellent, responsive and thoughtful service from our Elephant insurance claim rep. Very responsive and fully committed to what was promised in covering costs with repair shop.
Excellent insurance
I love ❤️ y'all insurance easy to access
Great customer service
Kind and timely response.
Straight forward
Easy to use. Direct
excellent service
excellent service, spoke with a rep on the phone and was very eager and helpful. Greatest insurance rate I’ve had in my entire life.
Awesome
Awesome, great service and price
Easy
Easy, great rates