About Elephant Insurance
Data updated- Website
- elephant.com
- Category
- Money & Insurance
- Location
- United States · Richmond
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 100% (22/22)
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Is Elephant Insurance legit?
Elephant Insurance (elephant.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 73% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews; 100 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
User friendly
The site was simple to use
Awesome rates quick and easy.
The staff was very knowledgeable with…
The staff was very knowledgeable with me. First of all they assisted me in understanding things
Great affordable insurance.
Easy to get setup and affordable.
Reply from Elephant Insurance2026-02-23
Thank you for your kind words! We're delighted to hear you found our insurance easy to set up and affordable. If you ever need assistance, please call us at 877-218-7865, Monday–Friday, 8am–6pm EST. We appreciate having you as part of the Herd! - JT
Elephant is the least expensive…
Elephant is the least expensive insurance I was quoted. I requested quotes from all the national insurance companies and Elephant beat them by half.
Reply from Elephant Insurance2026-02-23
Thank you for your kind words! We're delighted to hear you found our insurance easy to set up and affordable. If you ever need assistance, please call us at 877-218-7865, Monday–Friday, 8am–6pm EST. We appreciate having you as part of the Herd! - JT
excellent service
excellent service, ease of use, and obtaining
Everything went well throughout the…
Everything went well throughout the whole process!
I got to speak to an AMERICAN whom was…
I got to speak to an AMERICAN whom was thoughtful insightful & VERY PATIENT!
They stepped up to the plate
They stepped up to the plate, and gave us the best coverage and deal possible.
Online application was super simple and…
Online application was super simple and straightforward. Cost was another factor...excellent value. Thank. you!
Reply from Elephant Insurance2026-02-23
Thank you for your kind words! We're delighted to hear you found our insurance easy to set up and affordable. If you ever need assistance, please call us at 877-218-7865, Monday–Friday, 8am–6pm EST. We appreciate having you as part of the Herd! - JT
Good place to have
I have really enjoyed having them. They gave the best rate and easy to use.
Not transparent
I was given false rates to begin with. Final rates were excessive!
Reply from Elephant Insurance2026-02-09
Thank you for sharing your feedback. We understand how important it is to have consistent and transparent information about your rates. At Elephant Insurance, rates may change when new information is added to your quote, such as updated vehicle details, coverage adjustments, or when reports are returned during renewal or quoting. We strive to offer competitive pricing and review all available discounts for our customers. If you have questions about your quote or would like to discuss your concerns further, please contact our customer service team at 1-877-218-7865, Monday through Friday, 8am–6pm EST. We’re here to assist you and review your options together. - Joy
Cheaper rate
Everything is good.
Very easy transaction with this company…
Very easy transaction with this company and affordable insurance def recommend them
detailed reviews):
detailed reviews): "I had a really bad experience with Elephant Insurance and canceled after just one month. I originally signed up for a policy quoted at $465.20, but they ended up charging me $530—already a red flag. Worse, their customer service was awful. It took four separate calls to finally get written/email confirmation of my cancellation. They were unresponsive and unhelpful every time. I wouldn't recommend Elephant to anyone looking for reliable auto insurance."
Reply from Elephant Insurance2026-02-09
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating billing and communication issues can be. At Elephant Insurance, we strive to provide clear information and responsive service to all our customers. Your comments are important to us and help us improve. If you would like to discuss your concerns further or need additional assistance, please contact our customer service team at 1-877-218-7865, Monday through Friday, 8am–6pm EST. We’re here to help. - Joy
Easy to get
Easy to get. Error proof and I loved it.
Early 2000 prices
The convenience of the whole process being on line was refreshing. The process was faster than I've experienced. The best part was the savings that I received.
Reply from Elephant Insurance2026-01-14
Thank you so much for taking the time to share your experience with us! We’re truly grateful for your kind words about our convenient online process and the speed of your journey—from quote to coverage. Nothing makes us happier than knowing the savings you received brought you “early 2000s prices!” 🐘 We’re honored to have you as a member of The Herd. Your trust means the world to us, and we’re here anytime you need us. Welcome—and thank you again for choosing Elephant to protect what matters most! - Roy
They listened to me.
They didn't call me and try to get me to get anything that I didn't need,they let me decide what I needed on my policy and I really like that.
Reply from Elephant Insurance2026-01-14
Thank you so much for your thoughtful feedback! We’re delighted to hear that you appreciated having the freedom to choose exactly what you needed for your policy—without any pressure from us. Empowering our customers to make the best decisions for themselves is at the heart of what we do, and it’s wonderful to know that made a difference in your experience. We truly value your membership in The Herd and are grateful you took the time to share your satisfaction. If you ever need anything or have questions about your coverage, we’re always here for you. Thank you for choosing Elephant Insurance! - Roy