customer service
We appreciate your feedback! ETF Team
At Elite Trader Funding (www.elitetraderfunding.com), we're passionate about helping retail traders and giving them the opportunity to make a career in trading. We've created a welcoming community where traders of all levels can succeed, driven by our commitment to innovation and excellence. Our mission is simple: to give futures traders the tools, resources, and support they need to thrive in the exciting world of futures trading.We specialize in giving traders access to a wide range of futures instruments across different asset classes. Our platform is designed to make trading user-friendly and intuitive, with advanced features and user insights that are perfect for futures trading.What sets Elite Trader Funding apart is our unique evaluation process. It's a chance for traders to prove themselves and earn a funded futures trading account without risking their own money. It's a low-risk way to turn your passion for trading into a successful career.At Elite Trader Funding, we're always here to help. Our team of experts is dedicated to supporting traders at every step of their journey. Whether you're a seasoned pro or just starting out, join us today and showcase your skills. Be Elite.
Written by the business, not verified by us.Elite Trader Funding (elitetraderfunding.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 27% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-08-12.
Reviewers had a great experience with this company, frequently mentioning the overall reliability of the services provided. Customers frequently praise the responsive support team, noting that professional help is always readily available when managing various trading accounts. Many people also enthusiastically appreciate the smooth payout process and clear guidelines that genuinely help beginners succeed in their daily trading journey. Some reviewers were not happy with unexpected payout denials and complicated identity verification rules experienced during recent withdrawals. Some consumers also mentioned quite frustrating difficulties regarding strict account restrictions, unexpected renewal fees, and sudden policy changes.
Auto-generated from all reviews of this business. For reference only.We appreciate your feedback! ETF Team
Great company! Thank you.
Thank you! We appreciate the kind words and look forward to your continued success! ETF Team
Very fast payout
Thank you for the great feedback! We’re glad to hear your payout was fast and that you had a positive experience. We appreciate your support. ETF Team
Thank you!! ETF Team
Thank you for the review! ETF Team
Thank you for the review! ETF Team
Going to live on this firm is an punishment, unlike all other firms that reward you for making it to the stage to make them money too. This firm takes ALL your profit away from sim funded, so I made a bit above $25,000 over 9 trading days spread out between 5 accounts. On the day I was supposed to request my first payout, $6,250, they move me to live, which means no payout, and losing all the accounts to completely reset, which effectively saved themselves $4,250 (since $2,000 is put into the live account.) With live comes a worse profit split, smaller allowed position sizes, and most importantly, the loss of ALL of my earned profits (not even 1 account's profit is brought over.) I paid for the 5 evals, the 5 lifetime activation fees, then failed the sim-funded (that's on me), so resetting 5 sim fundeds, I then make it to the point I can make my money back and they move the finish line. All in all, I spent like $2,500 to get funded with these guys and they wanted to make sure I don't get that money back. I'm a live trader with 2 other firms, and both of them moved my sim-funded profit to live, because that is earned profit, that would've been payout money, so they put that into a live account instead. Both of those firms allows for 3 accounts, in which they combine the profits across the 3 accounts for the 1 live account. Elite Trader Funding does not do that. What you make is thrown to the void never to be seen again. If you buy 5 evals, congrats, you wasted your time and money on 4 of them. Their live rules used to be better, not great, but better. With their old rules, I'd say they are 60% for the trader, now they are 0% for them. If the firm can't afford to cover transitioning the profit of 5 accounts to live, or cover the cost of 5 payouts, then they shouldn't allow 5 accounts. It's designed for people to buy 5 accounts and get screwed on all of them. This review would've been completely different if they were like literally every other firm in the way they REWARD live traders, but it's a 1 star due to how they essentially punish them. I'm posting this after rejecting their offer to live so they can't respond saying I'm leaving a bad review just because I failed. No, I rejected because their unfair handling of live traders. Moving me to live THE DAY OF my payout, while not meeting ANY of the 3 criteria to go to a live account (i.e did not take $25,000 in payouts, did not trade for 50 days, did not take 5 payouts) that's just odd, and seems like scam behavior. TLDR; Live accounts suck, poor profit split, ALL profit wiped from sim, smaller position size Edit in response to support: That previous payment was from 2 accounts in September of 2025, so it doesn't show you guys are willing to pay 5 accounts. The allowed payout amounts actually got smaller since then, which I'm only to assume means struggles with the firm. $2k used to be the max per account 50k static, not it's $1,250. Which being transitioned to live the day of the payout just means $0 per account, nice job saving money. I was aware of the Terms of Service, but the transition to live is vague, it says (with a direct copy and paste, "Your End of Day onboarding starting balance is based on your single top-performing Elite Sim-Funded account that has achieved the safety net." Which absolutely sounds like my balance will be transferred over, I assumed the $2,000 was the minimum balance the account should have before going to live. The profit split, I knew beforehand, what isn't disclosed is the drop in sizing, from allowing 40 micros to only allowing 5 micros is not mentioned beforehand.
Thank you for your detailed feedback. We want to address a few points for clarity and correct some inaccuracies. You were paid $3,362.94 in sim-funded payouts prior to your Live Elite transition. The characterization that we made sure you don't get your money back is not accurate. The transition to Live Elite is part of our program structure and is outlined in our Terms of Service, which every trader agrees to before purchasing an evaluation. Traders are eligible for transition to Live Elite based on their overall performance across their accounts, including total payouts, Active Trading Days, and total profit earned. Regarding sim-funded profits: the sim-funded stage uses simulated capital. When a trader transitions to Live Elite, they receive a real funded account with real money and real market execution. The $2,000 funded into the live account is real capital, not simulated. The structure of that transition, including account sizing and profit splits, is clearly disclosed in our terms prior to any purchase. We understand other firms may structure their programs differently. We encourage all traders to review the full terms of any program before purchasing. Our terms have been consistent and publicly available. We wish you the best in your trading. ETF Team
Thank you for the review! ETF Team
The excellency of the team is unparallel . This team is an asset to the company . Their presence is felt at every moment duty calls. Keep up the good work !
Thank you for the kind words! We appreciate your support! ETF Team
One of the best prop firm I say. And the support team is really awesome.
Thank you for this review! We truly appreciate it! ETF Team
The rules for this are great and are much less pressure than a lot of other firms. I can basically trade how I want without worrying about obscure rules.
Thank you! We appreciate you being part of the ETF community! ETF Team
the changes you've made were poorly planned...this led to one of my funded account being cancelled...notification e-mails is really bad...all reactvations are basically on demand -manual-...get a grip!
We hear you, and we're sorry for the frustration this caused. We understand how concerning it can be when an account doesn't renew as expected, and we appreciate your patience as our team worked through this with you. We're glad everything has been sorted out, and your account is back up and running. We'll continue working to improve our communication around renewal notifications. ETF Team
Thank you! ETF Team
Super , machbar
Thank you! Wishing you continued success! ETF Team
ETF is great but just wish they had more static account options
Thank you for the kind words and the feedback! We appreciate you sharing that. Product suggestions like this are always welcome and will be passed along to our team. ETF Team
Be very careful before choosing Elite Trader Funding. I made around $6,000 profit on a 50k Sim-Funded account and was just about to reach payout eligibility. Instead of allowing me to complete the final requirement, my account was suddenly moved to Live Elite and my Sim account was closed. All profits were lost and never paid out. They say this is “at their discretion,” but moving traders right before payout feels extremely unfair and raises serious concerns about how payouts are handled. This system puts traders at a disadvantage — you can do everything right and still not get paid. Make sure you understand: your profits are not real until they are actually paid. Until then, you have no guarantee.
We appreciate you sharing your experience and understand that the timing of the transition felt unexpected. As our team explained, transitions to LIVE ELITE are based on demonstrated performance, consistency, and risk management, and can occur before, during, or after a payout request. This is outlined in our Terms of Service and is part of how we move our strongest traders into trading real capital as efficiently as possible. We see this as a milestone in your trading journey, not a setback. We wish you the best in LIVE ELITE and our team remains available at [email protected] should you have any further questions. ETF Team
The setup was a little confusing as I received a notification that there was a problem and a delay, but it had already registered fine. I logged in and used Tradovate integration they provided. I read the rules of the 50k eval. So I misunderstood one of the rules, and here is where they get you and get your money. Ok so here is where their rules really get you and they scam you out of your money quickly for most traders. I opened up a position and I was up $1000... I opened another favorable position and it jumped 2k (unrealized gain), but then suddenly dropped 2k (UNREALIZED GAIN), then it went back up but my account was frozen. Eval is over. I lost my money. They have a trailing rule where if you go up, and it goes back down too much (WHILE UNREALIZED) you lose. So imagine a very volatile day where it swings up a lot drops down a lot then back up before you sell. You can't do that. You gotta be careful of the swings EVEN unrealized amounts, not just when you buy and sell. I saw this rule but I didn't really understand it in practice. It's a bad rule - I get why they do it, but it also should be more clearly explained (especially highlighting that you can get your account paused unrealized).
We appreciate you sharing your experience. The trailing drawdown trails your highest unrealized gain, not just realized profits. This means if your account reaches an unrealized high and then pulls back past the drawdown threshold before you close the trade, the evaluation will fail. This is communicated upon signing up and can also be found in our Help Center. Our support team walked through the specifics of your account in detail, and we hope that brought some clarity. We encourage any trader who has questions about how our rules work in practice to reach out to us before trading. ETF Team
I purchased a Direct to funded account for £511 recently. This seemed like the logical option as I am an experienced trader, it seems to good to be true, and it is. the 15 day setup as well as the profit margin is extremely confusing, adding hidden challenges throughout the challenge making it near impossible. I received the pay-out nearly a full week after i requested it as well, where a supposed perk of this account is the speed and quality customer service. DO NOT RECOMMEND
We appreciate your feedback and want to address your concerns directly. Our DTF account rules, including all trading requirements and payout conditions, are fully documented in our Help Center and are available to all traders prior to purchase. We encourage all traders to thoroughly review the plan details before signing up. Regarding your payout, our standard processing for Elite Sim-Funded accounts runs on Mondays and Wednesdays. A payout requested on a Friday would be reviewed on Monday and processed on Wednesday, which is exactly what occurred in your case. This timeline is consistent with our published schedule and is not a delay. We also want to note that we have no record of a support ticket submitted regarding these concerns. Our team is always available at [email protected], and we encourage you to reach out so we can address your experience directly. ETF Team
Stay away from this prop firm at all cost. Looks legit but wait till they have to pay you. I had a very disappointing experience with this prop firm. After successfully earning profits through my PA (Performance Account), my account was suddenly closed without proper justification, and I never received the payout I had rightfully earned. This raises serious questions about the firm's integrity and whether they actually intend to pay traders who succeed. Based on my experience, I would strongly caution others before trusting this firm with their time and money. Until they improve their payout reliability and communication, I cannot recommend this firm.
Based on this review, we are unable to locate the account in question. We have reached out requesting more information but have not yet received a response. Please email us at [email protected] so we can look into this further. ETF Team
My first payout,smooth process, great setup for a beginner to succeed.you can setup stop loss and profit target for the day in the tradingview platform.This has allowed me to prevent all the bad habits.
Congratulations on your first payout! We're glad the process was smooth and that you're building great trading habits. Wishing you many more to come! ETF Team
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