Empire Auto Protect (empireautoprotect.com) has a 2.8 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 45% give 1 star; The business has replied to 27% of negative reviews. Last updated 2026-08-10.
What people say
J
James Christopher · 2 reviews · Verified · Experienced 2026-07-21 ·
★★★★★
Sawn,
Sawn,
told Me for the platinum policey, My cost would be $99.00 per month for 24 months. After I agreed to the price and He took My CC info. He told Me the monthy total woul be $112.71. I asked why the extra charge He told Me it was the tax on the $99.00.
Inever heard of tax on a auto policy. You asked.
Reply from Empire Auto Protect2026-07-27
We appreciate you sharing your experience regarding the policy pricing. We understand your confusion about the additional charge. We want to clarify any discrepancies and ensure full transparency in our billing. We are reviewing this matter to understand what occurred and prevent similar situations.
Empire Auto Protect
Agreed on a price of 89$ a month, 99 with tax. Invoice emailed states 108 per month. I attempted to call for rectification. Blown off. Was told I'd get a call from management, never received. All of this on 7/17.
Reply from Empire Auto Protect2026-07-27
We are concerned to hear about the discrepancy in pricing and the lack of follow-up regarding your invoice. We are actively looking into this matter to understand what happened and ensure it is resolved. We appreciate you bringing this to our attention.
Empire Auto Protect
I didn’t really like your customer service actually I never have like it. But the last guy I spoke to was a little understanding, but your customer service is not the type to want to give the customer the attitude. I’m gonna say he goes the next couple of months if I need you, God knows I don’t want to because I just remember the past and you have not been good in the past. It’s so hard to contact you guys when it comes to filing a claim. My mechanics have just gone crazy with you guys. I’ve lost a mechanic because of you guys so think about improving your customer relations thank you that’s it.
Reply from Empire Auto Protect2026-07-27
We appreciate you taking the time to share your candid feedback. We are truly sorry to hear about your past experiences with our customer service and the difficulties you've faced with claims, including the impact on your mechanics. We are actively working to improve our customer relations and the claims process. Your insights are invaluable as we strive to make necessary changes.
Empire Auto Protect
J
John E Illes III · 2 reviews · Verified · Experienced 2026-07-08 ·
★★★★★
The entire holy Spirit is broken and…
The entire holy Spirit is broken and defective. Thank myself I stayed🌎🌐🚨🇺🇳😇🥦🥺👻💩👹🌞🌚👽🎊🎉🔥💔💟💌🦠🦷🩸👀🦴👁️🧠🫁🫀👣💦🫶 customer service sucks in my universei. There is a new capital capitol*
Reply from Empire Auto Protect2026-07-16
We appreciate you taking the time to share your feedback, and we're sorry to hear about your negative experience with our customer service. We are always working to improve.
Empire Auto Protect
