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Electronics & Technology

ETOREN

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410 reviews

4.0410 reviews
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About ETOREN

Data updated
Website
etoren.com
Category
Electronics & Technology
Location
Singapore
Status
Unclaimed
Last 12 months
67 reviews
Replies to negative
67% (41/61)
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About this business

Ecommerce specialist of latest electronics, smartphones (unlocked/sim-free) and gadgets from around the world! Fast delivery and prompt customer service

Is ETOREN legit?

ETOREN (etoren.com) has a 4.0 out of 5 rating on OK.one, based on 410 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that packages arrive safely and well within the expected timeframe. Many people also highlight that the items match the descriptions provided on the website and arrive in excellent condition. Buyers often appreciate finding hard-to-get items easily while enjoying reasonable prices and smooth overall transactions. Some reviewers were not happy with the lack of clear tracking information and status updates prior to shipment. A few other people also felt that the delivery process took longer than expected in certain cases.

Auto-generated from all reviews of this business. For reference only.

What people say

Terrible shipping

The pricing of the product are ok but shipping is terribly high cost and unreasonable long. I've ordered a phone and got I delivered after more than 5 week, 10 days after the last day of estimated delivery. Etouren claims that is was due to customs in France, but the didn't fulfill the shipment for almost 2 weeks. No compensation for the delay, (cost of delivery in total 75 euro). I will hesitate before ordering from Etoren again.

Good products and service

I have ordered a Galaxy S22 Ultra (17th of august), i received the phone in Sweden 29th of august. The delivery time could be improved to be more quick, it could be just 2-3 days not more but i understand the delivery should go in bulk to a european country first before it will be shipped further to the specific country. Etoren was good, answered my questions, but later when i had further questions, they couldn't answer and asked me to check by myself in Samsung's website. This could be more improved to satisfy the customer. I highly recommend Etoren.

My delivery from etoren finally arrived

Updated: my package was finally delivered. It seems like it was lost by DPD, the courier. They did manage to find it and deliver it to me after a month of chasing. This is a relief to me but I did feel powerless until the package was found. +++++ My delivery from etoren has not arrived. It appears to have been stolen. Chasing this down so far has been stressful. No replies for almost a week on my status. I paid extra for insurance so expect a replacement delivery or refund but it has not arrived yet.

Great experience !

My experience with Etoren was great! I received my order on time and well packaged. Their communication was good. If I were to offer one criticism, it would be there answer to one of my technical questions. I felt they did not put in the necessary effort to research the answer. Inevitably, I found the answer after some research, but they should have known. Otherwise all great!

Etoren's service was great

Etoren's service was great. They were prompt in responding and the lens is in great condition. I gave 4 stars because of the delivery company they picked to deliver. Delivery left the lens outside my house on my flimsy shoe rack and did not inform me. The lens could have been stolen or dropped off and become damaged. Thankfully it did not happen. Don't pick ninja van to do your deliveries.

I ordered a nokia phone

I ordered a nokia phone, when I received it I turned it on and the phone lagged badly. I was very disappointed in the product. I tried to contact the company several times for a refund and to send it back with no reply. I am extremely disappointed in the service.

Reply from ETOREN2022-07-04

Hi Emma Prince, the phone costs around $100. The processer which is used for such price range is very slow. You can`t expect as same quality as expensive phones.

Item ordered legion lenovo y90

Item ordered legion lenovo y90 There was no google play as described Not global rom as described All chinese and language only chinese and English ( when choose English half is sown on chinese half in english )

Be very careful with this seller

Be very careful with this seller, they tends not to respond to any of your request on cancellation and when you then later ask for return of the purchase, with the good literally untouched / brand new. They will ask for 30% restocking fees plus chunck of other administrative fees.

Reply from ETOREN2022-05-18

Dear Pennelope Yuk, We can`t response if you replied to order confirmation sent from "non-reply@" address ." Non-reply" means there will be no response. So, you made mistake to send request to wrong address. Also, we can`t accept cancel after we dispatch the item, which we clearly mentioned in our terms & conditions as well as re-stocking fee for "Change of mind" return request.

My order was not dispatched in any timely manner which extensively delayed delivery

My order was not dispatched from overseas until 4 days before the latest arrival time and if it wasn't for me travelling to the delivery services depot it would of been nearly 2 weeks late. I had to make my own phone calls to follow up and organise for myself to go to pick the package up. My complaint is that the package was not organised for delivery in a timely manner and even then I had to organise the packages delivery/pick-up myself.

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