Exclusivia

Hi Catherine, Thank you for your kind review. We're thrilled to hear the kitchen island is the perfect fit for your apartment and that the installation process was quick and hassle-free. It's always rewarding to know our products are making a positive difference in our customers' homes. Thank you for choosing Exclusivia, and we hope to serve you again in the future.

Hi Simon, Thank you for taking the time to share your experience with us. We’re so glad to hear you’re happy with the quality of the shoe cabinet and that it exceeded your expectations in both craftsmanship and value. Your recommendation truly means a lot to us, thank you again for your support!

Hi Michael, Thank you so much for your lovely review. We’re delighted to hear your entertainment unit arrived in perfect condition and that the adjustable design has worked so well for your space. It’s great knowing the packaging, delivery experience, and the piece itself all met your expectations. Thank you again for your support, and we hope you continue enjoying your beautiful setup for years to come!

Hi Yuan Loong, We truly appreciate you sharing your experience with us. It’s wonderful to hear the delivery arrangements went smoothly and that our installer provided friendly and punctual service. We’re also so glad you’re enjoying both the Alina Sofabed and Rumi Sideboard, and that the quality and value of the pieces have met your expectations. Thank you again for your kind support, and we hope you continue enjoying your new furniture!

Hi Adam, Thank you so much for your kind words. We’re delighted to hear you had a great experience with both our products and service. Your support truly means a lot to us, and we hope you continue enjoying your purchase for years to come! Thank you again for choosing us.

Hi Hugo, Thank you for your kind words. We’re so glad to hear everything arrived smoothly and that you had a positive experience with our team. We truly appreciate your support and hope your new piece brings warmth and enjoyment to your space for years to come. Best regards, Exclusivia

Hi Simon, We’re really glad to hear you’re happy with the product and that it came together as expected in both look and quality. Just to clarify, our pieces aren’t sourced through third party marketplaces. We work closely with our manufacturing partners and private factories, overseeing everything from choosing materials to the final construction. This direct-to-factory method helps us maintain consistent quality control. It also lets us provide specialised and customisable designs. We’re sorry for the late delivery notice. This isn’t the experience we aim to provide, and we’re reviewing this with our logistics team to improve advance communication. We appreciate you taking the time to share this, and if there’s anything else we can assist with, we’re always here. Best regards, Exclusivia

Hi Amran, Thank you for taking the time to share this, we’re really glad to hear the table turned out just right for your space, and that the team was able to support you through the design decisions. It’s great to know the installation was smooth and efficient as well. We’re sorry about the delivery experience and the short notice given and we appreciate you highlighting it. Your feedback means a lot to us, and we’ll be sure to review this with our delivery team. If there’s anything else we can support you with, we’re always here. Best regards, Exclusivia

Hi Robbie, thank you for sharing your experience with us. We’re really glad to hear the cabinet turned out exactly as you hoped and that the overall look and quality met your expectations. It’s great that the installation went smoothly as well, and that the Sunday morning timing worked out perfectly for your schedule over the ANZAC weekend. We truly appreciate your patience and support throughout, and it means a lot to know the piece has come together well in your space. If there’s anything else we can assist with down the line, we’re always here to help. Best regards, Exclusivia

Thank you for sharing your experience, we’re really glad to hear the outdoor set arrived as pictured and that you’re happy with the quality. At the same time, we’re truly sorry that the overall experience didn’t meet expectations. While we do work with third-party carriers, we fully recognise that the delivery journey reflects on us. Delivery timelines are influenced by factors such as shipment scheduling and routing. That said, we wholeheartedly agree that clear and timely communication with our customers is absolutely essential. We’ve also checked on your case and understand our team has since been in touch to work through a resolution with you. We hope this has helped make things right, and we genuinely appreciate your patience during the process. For our AU customers, you can reach us via WhatsApp at +61 485 995 271, or email [email protected]. Additional contact options are available here: https://exclusivia.co/pages/contact Best regards, Exclusivia

Thank you for taking the time to share this we’re so glad to hear your Pendo TV Console arrived within the expected timeframe. It means a lot to know the piece met your expectations in both quality and overall experience. We truly appreciate your support and look forward to welcoming you back again soon. Best regards, Exclusivia

Hi Robbie, Thank you so much for taking the time to share this, we truly appreciate it. We’re really glad to hear the TV unit arrived exactly as pictured and that the quality met your expectations. It also means a lot to us that you found our team responsive and helpful whenever you reached out. We always aim to make the experience as smooth and reassuring as possible, so your feedback really encourages us. We’re so happy to hear it was worth it in the end, and we’d absolutely love to have you back again in the future 😊 Best regards, Exclusivia

Hi Elizabeth, Thank you for sharing your experience, and we’re truly sorry for the frustration caused, this is not the experience we aim to provide. We understand how challenging the assembly process has been. We sincerely apologise for the inconvenience caused over the past week. After reviewing the issues mentioned, the drawer fitting, alignment and screws concerns are most likely due to installation alignment rather than a product defect. That said, we absolutely want to get this resolved properly for you. To make things right, we’ve arranged for a professional installer to assist you. They will ensure everything is assembled correctly and that the cabinet functions as intended. We’ll coordinate the scheduling with you shortly. In the meantime, thank you again for your patience. Best regards, Exclusivia

Hi Mark, Thank you for the kind words, it truly means a lot to us. We’re really glad we could help customise the finishes to match exactly what you had in mind. That’s something we always aim to do for our customers, so it’s great to hear it made a difference. We appreciate your understanding regarding the Chinese New Year delay as well. Logistics during that period can be a little unpredictable, but we’re glad the team was able to keep you updated throughout. Most importantly, we’re happy to hear the chairs exceeded your expectations in both look and quality, that’s exactly what we strive for. Thanks again for your support, and we hope to serve you again soon! Best regards, Exclusivia

Hi Najma Irawan, Thank you for taking the time to share your experience with us. We’re truly sorry for what happened, this is not the standard we aim to deliver, and we completely understand how frustrating this must have been. We sincerely apologise for the delays, which were impacted by public holidays and broader disruptions in the shipping network. Upon further investigation, we found that our third party courier had incorrectly tagged your shipment across multiple warehouse locations, causing it to become untraceable in their system. We understand how unacceptable this is, and we have raised this directly with them to prevent it from happening again. Our priority was to make things right for you as quickly as possible. We offered a reshipment, and when you preferred a refund instead, we processed it accordingly. We’re very sorry we let you down on this occasion. If there’s anything else we can assist with, please don’t hesitate to reach out. We’re always here for you.

Hi, Jake We're truly sorry for the delays, we completely understand why you had concerns, and we appreciate your patience throughout. We're glad to share that your order is now at the local distribution centre and on track to arrive next week. We understand this has taken longer than expected and sincerely apologise for the inconvenience caused. Please rest assured we’re monitoring this closely to ensure a smooth delivery from here. If there’s anything else you need in the meantime, feel free to reach out, we’re here to help.

Hi Cyril, Thank you so much for your wonderful review. We’re thrilled to hear that you’re happy with the price, quality, and service, that’s what we strive to deliver every time. Your kind words truly mean a lot to us. We really appreciate your support and look forward to serving you again soon.

Hi Shane, Thank you for taking the time to share your feedback we genuinely appreciate it. We'd like to clarify that the tracking number provided was valid and linked to a confirmed shipment through our logistics partner. Unfortunately, during this period, global shipping networks experienced significant disruptions due to geopolitical tensions in the Middle East, which impacted transit timelines beyond our control. That said, we recognise that the overall experience did not meet expectations and apologies for the delay. As such, we have proceeded with a full refund. Thank you again for bringing this to our attention, and we truly appreciate your patience and understanding.

Hi Gerard, Thank you for your review, and we sincerely apologise for your experience. We completely understand your frustration, and this is not the standard we aim to deliver. We’re glad to know that your order has since arrived and that the matter has been resolved. We’re also pleased that Owen was able to provide support and follow through to ensure everything was settled smoothly. The delays were unfortunately caused by shipping disruptions linked to ongoing tensions in the Middle East, which impacted transit timelines beyond our control. That said, we acknowledge that our communication should have been much better throughout this process, and we’re sorry for falling short. We truly appreciate your patience and feedback, if there’s anything else we can assist with, please feel free to reach out, we’re always here to help.

Hi Somers, Thank you for taking the time to share your experience, and we’re truly sorry for the frustration caused, this is not the experience we aim to provide. We understand how disappointing it must have been to experience delays, arrange your own pickup, and then face difficulties during assembly. For your delivery, our service is intended to be doorstep delivery. However, in this instance, it appears our third-party logistics partner did not carry this out as expected. We have since followed up with them on this and sincerely apologise for the inconvenience caused. Regarding the assembly instructions, a manual was sent to you. We apologies that it may not have been clear for this model. This has since been improved with clearer instructions to better support future customers. We’re glad we’ve since been able to address this for you, and we truly appreciate your patience throughout the process. Warm regards, Exclusivia Team