Exclusivia is a modern furniture brand built on the belief that well designed spaces can enhance everyday living. We create timeless, well crafted pieces that balance warm aesthetics with practical function, helping people shape homes that feel beautiful, comfortable and genuinely livable.From solid wood consoles made to last, to compact storage designed for city life, every piece is created with intention. Each contour and finish is thoughtfully considered to deliver durability, comfort and quiet luxury.Guided by simplicity, balance and natural materials, our furniture adapts to real routines whether you are hosting, unwinding or raising a family. Premium in build and considered in price, Exclusivia offers more than furniture. We help you create a home that feels grounded, inspiring and uniquely yours.We believe good design does more than fill a room. It transforms the way you live in it.
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Is Exclusivia legit?
Exclusivia (exclusivia.co) has a 3.0 out of 5 rating on OK.one, based on 125 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 43% give 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the furniture items look truly stunning and match the online pictures perfectly. People genuinely appreciate their solid craftsmanship, secure packaging, and find the delivered pieces very sturdy for their daily home use.
However, some customers also noted significant delivery delays, with several orders taking multiple months to finally arrive at their homes. Reviewers also experienced frustrating communication breakdowns and unresponsive support teams when trying to resolve missing or incorrect items. A few individuals even mentioned facing issues with incorrect products or damaged components upon opening their delivered packages.
Auto-generated from all reviews of this business. For reference only.
Great service and communication from the start. Delivery team also did an excellent job. We’ve been shopping for months and super happy with the beautiful furniture!
Reply from Exclusivia2026-08-13
Hi there,
Thank you so much for sharing your experience! We're thrilled to hear that you were happy with the service and communication from our team throughout your order.
We're also delighted to hear that our delivery team provided an excellent experience and, most importantly, that you're loving your new furniture after spending so much time searching for the right pieces.
Thank you for choosing Exclusivia for your home. We truly appreciate your support and hope you enjoy your beautiful new furniture for many years to come!
Warm regards,
Exclusivia Team
Placed order in April and have not received my item. I spent $1200.
They respond via whatsapp when placing the order but have ghosted me since when I queried ETA.
Do not buy from this website. It is a scam.
UPDATE!!
On 28/7/26, I came home and found the MASSIVE package on my front porch. Product was well packaged in foam, cardboard and wood. This was a complete surprise. I'm not sure how long it had been sitting on the porch for. I had to leave it out for the rest of the day as it needed 2 people to carry into the house.
The product is well made and solid. The colour is more yellow than online but I'm hoping the pinewood will darken over time.
I almost want to buy another product from their website but nervous about the lack of communication and reviews online.
They have a 5 year warranty which I don't believe in since they ghosted me for so long when I was enquiring on the eta of my purchase.
Changed from 1 star experience due to lack of communication to 3 stars due to product quality.
Reply from Exclusivia2026-08-13
Hi Daniella,
Thank you for updating your review, and we're pleased to hear that your order arrived safely and that you're happy with the quality and construction of the product.
We sincerely apologise for the extended delivery timeframe and, particularly, for the lack of communication you experienced while waiting for your order. This is certainly not reflective of the level of service we aim to provide. We will take this feedback onboard.
We'd also like to reassure you that our 5-year warranty remains fully valid, and our team will be here to assist should you experience any issues with your product.
Warm regards,
Exclusivia Team
Paid 1.5k and nothing ever came.
No way to contact them.
Scam do not order.
Edit: response from them is a complete fabrication.
Reply from Exclusivia2026-07-30
Hi AM,
We're very sorry to hear about your experience and completely understand your frustration.
After reviewing your order, we can confirm that your sideboard is currently in transit to Australia and is expected to arrive within the next 2 weeks.
Unfortunately, your shipment was affected by unexpected freight scheduling congestion, which caused delays beyond our original estimate. We sincerely apologise for the inconvenience and understand this is not the experience you were expecting.
Throughout the process, our team has remained in direct contact with you, provided live tracking updates for your shipment, and offered cash compensation as a gesture of goodwill for the delay.
We want to reassure you that your order has not been lost and is actively on its way. We remain fully committed to seeing this through until your sideboard has been successfully delivered.
If you have any further questions or concerns, please continue to reach out to us directly. We'll be here to assist you every step of the way.
Warm regards,
Exclusivia Team
The company communicated well via what’s app, which gave a great record of the prurchas conversation , delivery and putting together help. The delivery only 1 week after they said , and I thought reasonable given world events. The hall shoe cupboard is lovely appearance and quality.
Putting together was a challenge, a complex piece of furniture with chinese instructions - but got extra help when needed. there was a mismatch between the currencies on line and what paying for which was not clear on the website. I’d buy again
Reply from Exclusivia2026-07-14
Hi Deborah,
Thank you for taking the time to share your experience.
We're delighted to hear you were happy with the communication throughout your order and that your shoe cabinet arrived looking just as you expected. It's also wonderful to know our team was able to assist when you needed extra help with the assembly.
We appreciate your feedback regarding the assembly instructions and the currency display on our website. We'll be sure to pass this along to the relevant team as we're always looking for ways to improve.
Thank you again for your support, and we look forward to welcoming you back in the future.
Warm regards,
Exclusivia Team
Loved the console table. Arrived exactly as pictured.
Reply from Exclusivia2026-07-14
Hi there,
Thank you for your kind review!
We're delighted to hear you love your console table and that it arrived exactly as pictured. Knowing it met your expectations means a great deal to us.
We appreciate your support and look forward to helping you furnish your home again in the future.
Warm regards,
Exclusivia Team
Hi TN Nguyen,
Thank you for your review!
We're so pleased to hear everything arrived as expected. We truly appreciate your support and are delighted to know you'd shop with us again.
We look forward to serving you again soon.
Warm regards,
Exclusivia Team
I ordered from Exclusivia in early May and still have not received my items.
I have contacted them several times via WhatsApp and email, but my messages have largely been ignored and I have not been given any meaningful update. They sent me a screenshot suggesting that an order was in progress, but when I asked for the tracking number and clarification as to which order it related to, I received no response.
At this stage, I have very little confidence that my order will actually be delivered. This has been a very poor customer experience.
Reply from Exclusivia2026-07-14
Hi there,
We sincerely apologise for the experience you've described and understand how frustrating this must have been.
We have tried locating your order based on the information available but have unfortunately been unable to find a matching order. Please rest assured that we are not a scam, and we'd genuinely like the opportunity to investigate this matter and assist you.
Could you kindly share your order number with us? Once we have it, our team will review your case, provide a live tracking update if applicable, investigate the concerns you've raised regarding the product and promotional gift, and work towards a fair resolution.
You may contact us directly at [email protected] or via WhatsApp: Australia: +61 485 995 271
Singapore: +65 8854 1076
We truly appreciate your patience and the opportunity to make this right.
Warm regards,
Exclusivia Team
I couldn't be happier with my experience! This was my first time buying furniture online, and I was a little nervous, but everything exceeded my expectations. The furniture looked exactly like the photos, and the quality and craftsmanship were outstanding. The website is reliable and easy to use, and the installation service after delivery made the whole experience completely stress-free. Everything was handled professionally from start to finish. I highly recommend this company and will definitely shop here again!
Reply from Exclusivia2026-07-07
Hi Varunthorn,
Thank you so much for your kind words, we truly appreciate you taking the time to share your experience.
We understand that buying furniture online for the first time can feel like a big step, so we’re especially glad to hear everything exceeded your expectations. From product quality to a smooth delivery and installation, it means a lot to know the entire journey felt seamless and well taken care of.
Your support and recommendation genuinely mean a great deal to our team. We look forward to being part of your home again in the future.
Warm regards,
Exclusivia Team
To be honest, I was a bit worried before I received the outdoor furniture, it has no response and all in a sudden they arrived! Not the best quality, delicate furniture but definitely worth each penny.
Overall I had a very smooth and seamless experience. The delivery team is responsive and friendly and they kept me updated on the delivery dates as I needed the cabinets before my housewarming, reached just before the eta. Amazing quality as expected! Highly recommend.
Reply from Exclusivia2026-06-29
Hi Han Wee,
Thank you for taking the time to share your feedback and recommendation.
We're delighted to hear that you're happy with the quality of your furniture and that it met your expectations. We also appreciate your honest comments regarding the delivery timeframe and communication.
We're continuously improving our updates throughout the delivery process, and your feedback helps us do better. Thank you again for your patience and support!
It did take a little bit of time to get…but product was like what I thought I would get. I would recommend but more communication would be beneficial
It did take a little bit of time to get product and was hard to communicate with manufacturer and supplier.
The product was good quality and looks great
Reply from Exclusivia2026-06-29
Hi Satisfied,
Thank you for sharing your experience with us.
We're pleased to hear that you're happy with the quality of your furniture and that it met your expectations. We hope it brings you many years of enjoyment in your home.
Thank you again for choosing us, and we look forward to serving you again in the future!
Great product, delivery was delayed or lost but re shipped and customer service was great.
Reply from Exclusivia2026-06-29
Hi Danielle Badiha,
Thank you for your kind review and for your patience throughout the process.
We're delighted to hear that you're happy with your furniture and that our customer service team was able to assist you. It means a lot to know the product met your expectations.
Thank you again for your support, and we hope you enjoy your new furniture for many years to come!
Terrible communication over months with me hounding them to get a delivery date. Poor quality, does not function the way it says online. Don't buy from here! Waited months was supposed to come with free gifts for spending over a certain amount and no gifts arrived.
Reply from Exclusivia2026-07-07
Hi Dan,
We sincerely apologise for the experience you've described and understand how frustrating this may have been.
We have tried locating your order based on the information available but have unfortunately been unable to find a matching order. Please rest assured that we are not a scam, and we'd genuinely like the opportunity to investigate this matter and assist you.
Could you kindly share your order number with us? Once we have it, our team will review your case, provide a live tracking update if applicable, investigate the concerns you've raised regarding the product and promotional gift.
You may contact us directly at [email protected] or via WhatsApp:
Singapore: +65 8854 1076
Australia: +61 485 995 271
We truly appreciate your patience and the opportunity to make this right.
Best regards,
Exclusivia
After the odd issue organising the installation everything else was perfect.
Reply from Exclusivia2026-06-16
Hi Michael,
Thank you for your review. We're delighted to hear that you're happy with the final result.
We appreciate your patience while we worked through the installation arrangements, and we're glad everything came together in the end. We hope you enjoy your new furniture for many years to come.
Thank you for choosing Exclusivia.
Excellent product and replied to emails very promptly. Would definitely recommend.
Reply from Exclusivia2026-06-16
Hi Luke,
Thank you for your kind words.
We're thrilled to hear you're happy with both the product and the service you received. Providing prompt support and quality furniture is what we strive for, and it's wonderful to know we delivered on both.
We truly appreciate your recommendation and look forward to serving you again in the future.
Spent $2000 on a wardrobe 2 months ago never delivered, Exclusivia dont respond and refuse a transfer - its a SCAM be careful
Reply from Exclusivia2026-06-16
Hi Brent,
Thank you for taking the time to share your feedback. We're sorry to hear about your frustration regarding the delivery timeline of your wardrobe.
As we work with third party logistics partners for international deliveries, shipping timelines can occasionally be affected by circumstances outside of our direct control. In this instance, the shipment experienced delays due to freight scheduling and vessel departure schedules at the port, which unfortunately impacted the original estimated delivery timeframe.
We would like to reassure you that your order has been shipped and is currently in transit. Based on the latest updates available to us, it is expected to arrive within the coming weeks.
Please know that one of our dedicated representatives has reached out to you and will continue working closely with you to get this resolved as quickly as possible. We are actively reviewing your concern to ensure it is brought to a proper and timely completion.
Thank you for your patience and understanding, and we remain committed to supporting you through this.
Furniture was not really to my liking but ok can do. Quality reflects the price I guess. If i had seen the nested coffee table and dining table in person, I would not hv bought it regardless the price
Great service. Great communication and top quality furniture
Reply from Exclusivia2026-06-16
Hi Ekti,
Thank you for your feedback.
We're delighted to hear you had a great experience with us and that you're pleased with the quality of your furniture. Your support means a lot to our team, and we're grateful for the opportunity to be part of your home.
Thank you for choosing Exclusivia.
Great customer service, love the Marble Tv Unit, thank you
Reply from Exclusivia2026-06-16
Hi Sascha,
Thank you for your lovely review.
We're so pleased to hear you're loving your Marble TV Unit and that our customer service team was able to provide a positive experience throughout your purchase journey.
We hope your new piece brings both style and enjoyment to your home for years to come.
Thank you for choosing Exclusivia.
Got what we was described, and it is really good quality and well made
Reply from Exclusivia2026-06-16
Hi JD,
Thank you for taking the time to share your experience.
We're delighted to hear the product met your expectations and that you're happy with its quality and craftsmanship. We take great pride in offering well-made furniture, so it's wonderful to know that came through in your experience.
Thank you for your support, and we hope you enjoy your furniture for many years to come.
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