Exclusivia is a modern furniture brand built on the belief that well designed spaces can enhance everyday living. We create timeless, well crafted pieces that balance warm aesthetics with practical function, helping people shape homes that feel beautiful, comfortable and genuinely livable.From solid wood consoles made to last, to compact storage designed for city life, every piece is created with intention. Each contour and finish is thoughtfully considered to deliver durability, comfort and quiet luxury.Guided by simplicity, balance and natural materials, our furniture adapts to real routines whether you are hosting, unwinding or raising a family. Premium in build and considered in price, Exclusivia offers more than furniture. We help you create a home that feels grounded, inspiring and uniquely yours.We believe good design does more than fill a room. It transforms the way you live in it.
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Is Exclusivia legit?
Exclusivia (exclusivia.co) has a 3.0 out of 5 rating on OK.one, based on 125 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 43% give 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the furniture items look truly stunning and match the online pictures perfectly. People genuinely appreciate their solid craftsmanship, secure packaging, and find the delivered pieces very sturdy for their daily home use.
However, some customers also noted significant delivery delays, with several orders taking multiple months to finally arrive at their homes. Reviewers also experienced frustrating communication breakdowns and unresponsive support teams when trying to resolve missing or incorrect items. A few individuals even mentioned facing issues with incorrect products or damaged components upon opening their delivered packages.
Auto-generated from all reviews of this business. For reference only.
I’m very happy with the way Exclusivia handled my issue. My KAL wooden shelves arrived with some missing parts, which was frustrating at first, but Owen from the team responded to my email and was incredibly helpful throughout the process.
He took care of the issue, arranged for all the missing parts to be shipped to me, and made sure everything was sorted. I really appreciate his communication and willingness to help.
Things can sometimes go wrong with an order, but what matters is how the company handles the problem — and thanks to Owen, my experience ended on a very positive note.
Thank you, Owen and Exclusivia, for getting everything resolved! 😊
Very disappointing experience with Exclusivia.
I placed an order on 29 July 2026 and was advised that the estimated arrival date was 20 August 2026. It is now 7 September 2026 and my order has still not arrived.
I completely understand that shipping delays can occur and that sometimes circumstances are outside a company’s control. However, what I find unacceptable is the complete lack of communication and customer service.
I have sent multiple emails to Exclusivia and have received no response. The only other option I have been able to find is an automated WhatsApp service, which advises that a customer service representative will be in contact shortly. Unfortunately, despite trying this multiple times, nobody has contacted me.
The lack of any ability to speak with an actual person or receive a meaningful update about where my order is has made the situation unnecessarily stressful and concerning.
For an order that is now well past its estimated delivery date, I would at the very least expect a response explaining the delay, the current status of the shipment, and when I can realistically expect to receive it.
Based on my experience, Exclusivia’s customer service has been extremely poor. I would be very hesitant to purchase from this company again unless their communication and customer support improve significantly.
I placed my order on the 6th of August and it's now been over a month and my goods, according to the tracking order tell me that my goods are yet to be shipped. I have been unable to speak with a real person and their AI responses to my question as to how much longer will I have to wait is 'they don't have those details available to them'...... I just hope the tables and chairs that I ordered are worth it because I'll never be dealing with them again.
Do not buy from this company. I ordered an entertainment unit. The item hasn’t arrived. The shipping links provided by the company all state ‘expired’. When using the WhatsApp to contact them I get an AI bot that keeps telling me someone will be in touch shortly, it’s been 2 weeks and I’ve followed up multiple times and still no one gets back to me
Furniture received on time. Installation team did a good job. Communication with sales team went smoothly. Item looks exactly like the picture and description stated. Recommended seller
The quality of the Brion sideboard is absolutely amazing!
The quality of the Brion sideboard is immaculate and impressive. Sleek design and finish.
Absolutely stunning and worth every penny.
The delivery took some time, but was spot on. I had issues with assembling the sideboard but the Exclusivia team helped us out within 2 days and sent a team to assemble it for us.
Avoid like the plague. I spent $1k on a TV cabinet, it arrived 3 months later and was damaged. I was promised a replacement but four months on I am still waiting. It’s the same old rort, you send a support message it’s take 7 days to get a response someone apologises and promises to get the tracking details. Then disappear. Then you email again and it goes around and around. I believe it’s a designed specially to waste time and drag it out as they know you can’t submit a credit card claim after 90 days. Scammers
Horrible experience. Ordered a tv unit 8 weeks ago and still not delivered. There is no number to call them. Only way is to message them in the WhatsApp , which they will only reply once when you send 10 messages. No clear updates whatsoever. Recent update is that the unit is customs clearance withdrawn. The logistics company(funn enough they are more responsive that exclusivia) told me to check with Exclusivia. Such a nightmare. I will never buy anything from them. Need refund!
Extremely poor experience — still waiting with no answers
I would strongly caution anyone considering ordering from Exclusivia based on my experience.
My order has been significantly delayed, and getting clear information about where it is or when it will arrive has been incredibly frustrating.
I previously posted a negative review after weeks of delays and uncertainty. Exclusivia finally contacted me and specifically asked if I would remove my review. I agreed and removed it in good faith because I believed they were finally resolving the situation.
Unfortunately, I am STILL waiting. I have since contacted them multiple times asking for a simple delivery update and have received nothing other than automated responses.
I still don’t have a confirmed delivery date or meaningful tracking information.
Taking down my original review was clearly premature.
At this point, the lack of communication is unacceptable. I just want the product I paid for and a straight answer about when I’m going to receive it.
Take your money elsewhere people….its not worth the hassle
If your wondering if this company is trustworthy enough to make a purchase. The answer is no. These pricks are worse than honey moon herpes
Made a purchase 30th of June. I was aware it may take some time to arrive which i was ok with. The tracking was not shown for quite some time. About a month later a tracking number was given and it was listed as being in Australia. I monitored it as it apparently went through customs and travelled to my home state where it was listed 'out for delivery' for 3 days As i have closed up front yard and no signs of attempted deliveries.I attempted to contact what I thought to be the courier 'suhu express' which is done only through whatsapp and only via chat (calls are disabled) . After attempted communication with 'Real humans' and dragged out replies. This idea is to clearly drag this process out long enough that you cant get a refund.
if your considering buying from them , Don't!
if your going through this crap , leave a review like this to make it known to others and get onto your bank for a refund through chargeback before its dragged out long enough that you no longer can.
14/10/2026 - Following up after more than 6 weeks since I placed my order. I have yet to receive the furnitures I have ordered due to bad weather supposedly. Though I have not experienced this with my other online furniture purchases also being shipped from the same location (and even at a later time!). Customer service does not seem to be as responsive as well despite my frequent follow-up. To make matters worst, the logistic company does not even have a channel for us to enquire hence why bother with the tracking information! I certainly hope the furniture are of good quality otherwise I wouldn’t recommend Exclusivia as it is definitely not worth the wait for the premium price paid. And I definitely hope the company improves on its services too. Quite a disappointment from my experience before and after placing order.
27/8/2026 I have yet to receive my order but I’d like to commend the customer service representative from the WhatsApp channel, Sally, whom has been very helpful and patient on my enquiries. This is a very important service given that all purchases are done online only. Well done Sally and thanks for your assistance !
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