Exclusivia is a modern furniture brand built on the belief that well designed spaces can enhance everyday living. We create timeless, well crafted pieces that balance warm aesthetics with practical function, helping people shape homes that feel beautiful, comfortable and genuinely livable.From solid wood consoles made to last, to compact storage designed for city life, every piece is created with intention. Each contour and finish is thoughtfully considered to deliver durability, comfort and quiet luxury.Guided by simplicity, balance and natural materials, our furniture adapts to real routines whether you are hosting, unwinding or raising a family. Premium in build and considered in price, Exclusivia offers more than furniture. We help you create a home that feels grounded, inspiring and uniquely yours.We believe good design does more than fill a room. It transforms the way you live in it.
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Is Exclusivia legit?
Exclusivia (exclusivia.co) has a 3.0 out of 5 rating on OK.one, based on 125 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 43% give 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the furniture items look truly stunning and match the online pictures perfectly. People genuinely appreciate their solid craftsmanship, secure packaging, and find the delivered pieces very sturdy for their daily home use.
However, some customers also noted significant delivery delays, with several orders taking multiple months to finally arrive at their homes. Reviewers also experienced frustrating communication breakdowns and unresponsive support teams when trying to resolve missing or incorrect items. A few individuals even mentioned facing issues with incorrect products or damaged components upon opening their delivered packages.
Auto-generated from all reviews of this business. For reference only.
Absolutely dreadful. Ordered a gas lift bed with bed table extensions, took months to arrive, when opened it was water damaged and with 5 boxes of pieces, no assembly instructions. Despite over 15 messages I've still received no instructions on how to put it together and it's not intuitive or easy particularly the fittings. So I've paid nearly $2000 for 100 pieces of wood and random screws and bolts. Customer service is non existant, you can't get an answer on messages or emails and there is no phone number. Never again.
My mum ordered 4 leather dining chairs from this company.
Delivery was continuously delayed and after months of waiting they arrived. One chair had a completely snapped leg, and they also arrived as fabric chairs not leather.
I have reached out to them via email and WhatsApp multiple times as this is the only form of contact with them and have been waiting weeks and no reply.
Never order from this company, stick to an Australian based company if you want to be able to speak to someone.
They are terrible at communicating, none of their recommended channels respond and when they do it takes anther month for another response. My order has been delayed 2 months, they refunded me a discount and committed to the 29th Sep, no communication for 3 weeks. if they just communicated, they would probably be a good company, but the silence is causing distrust. Still waiting for my $5000 order.
Extremely disappointing experience. I would strongly caution others before purchasing from Exclusiva.
I purchased a shoe cabinet in July, with their website quoting approximately one month for delivery to Australia. Almost immediately after payment, I became concerned by the complete lack of communication regarding order confirmation and shipping.
My attempts to contact customer service through both WhatsApp and email went unanswered. I eventually had to initiate a credit card chargeback, and only then did communication start.
By mid-September, I had received just one of the three boxes required for the cabinet. Nothing further has arrived, and communication has again stopped.
Based on my experience, I cannot recommend this company. Had I not initiated a chargeback through my credit card provider, I believe I would have been left significantly out of pocket with an incomplete product.
Do NOT buy from Exclusivia. I ordered dining chairs, and after months of total non-delivery, they failed to deliver the goods while providing constant false updates, fake promises, and ridiculous excuses.
When I requested a refund, they completely ignored my messages and refused to return my money. We were forced to buy replacement chairs elsewhere after being left without furniture for months.
I have now lodged a fraud dispute with my bank and Visa and reported them to consumer protection authorities.
Absolute scam, save your money and stay far away!
If I could give negative stars, I would
Extremely disappointing experience with Exclusivia.
I ordered a $1,200 coffee table and $1700 TV cabinet in June, with delivery originally expected around August. After weeks of delays and repeatedly chasing for updates, I was told the order was “in transit”, despite the tracking link not working or being able to locate the order.
The products finally arrived months later, 23rd of September and the coffee table arrived significantly damaged. I have photos and a video of the unboxing showing the damage was already there when it was opened.
I requested a full refund. Instead, Exclusivia has offered $200 compensation and another replacement, which would mean waiting even longer for a product I no longer have confidence in.
The TV cabinet is also very average quality for the price.
The lack of communication, misleading/inadequate tracking, enormous delay and then receiving a damaged $1,200 coffee table has been an incredibly frustrating experience.
I have now started a dispute with my bank and am seeking a full refund.
I would strongly recommend thinking twice before ordering from Exclusivia. If I could give negative stars, I would.
Exclusivia was slow to respond to enquiries but when they eventually did they were reasonably helpful. Our order of the Japandi extendable dining table took 4 months to arrive but was well packed and protected. It is a very cleverly made, easy to assemble table and looks great in our home. The delivery guy was helpful though I would have liked a forewarning notification to say when delivery was occurring to make sure I'd be home.
Reply from Exclusivia2026-10-15
Hi Kathy! Thank you for taking the time to share your experience. We’re very pleased to hear that your Japandi Extendable Dining Table arrived well protected and looks great in your home.
Your shipment was significantly affected by multiple typhoons and extreme weather conditions, which disrupted international freight schedules and contributed to port congestion. We understand how frustrating the extended wait must have been, and we truly appreciate your patience throughout the process.
We also appreciate your feedback regarding advance delivery notification. Our deliveries are handled by third-party local couriers, but we agree that adequate notice before delivery is important, and we will take this feedback into account when coordinating with our logistics partners. We’ll take these feedback on board as we continue improving our delivery coordination and communication.
Thank you again for your patience and for giving us the opportunity to fulfil your order. We hope you enjoy your new dining table and that it becomes the setting for many wonderful meals and plenty of laughter.
They do not have an email to contact. I use the Instagram messages and they do not care. They have just left me on seen!! It is a lot of money to not have any offical communication route. I tried there watts-app but it never worked! Horrible! Don’t do it. It’s not worth it
FYI- the company message me on insta to delete this review on the 15/10/2026 because they are a small business. I said I am still not happy about the whole experience and I thought I was getting scammed. It was a lot of money to have to struggle to get into contact. I am not deleting this review ever!
Reply from Exclusivia2026-10-16
Hi Mia,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and concern this communication issue has caused.
We have have experienced some technical issues with Instagram messaging for the past month, which may have resulted in certain messages not appearing properly on our side. We’re very sorry if this made it seem as though your messages were being deliberately ignored—that was certainly not our intention.
Once we became aware of your concerns through one of our internal customer communication channels, our team responded immediately and began assisting with your enquiry.
We understand that when making a significant furniture purchase, being able to communicate with the company and receive timely updates is extremely important. We acknowledge that your experience did not reflect the level of communication we aim to provide, and we sincerely apologize for the stress and uncertainty this caused.
their livechat pretends to "connect you with a human" but there's clearly no humans available, ever. Item never sent, had to goto bank to get money back.
I’m really happy with the Zaria cabinet now that it’s installed. It’s a beautiful piece of furniture and feels very sturdy and well made. I especially love the design and how it looks in the space.
Once I was able to get an installer, the installation itself went really smoothly and the finished cabinet feels solid and substantial. There were some challenges getting the installation arranged, but the team were responsive once I got in touch. I’m very pleased with the cabinet itself and the end result.
Bought this TV unit earlier in the year and it's been a great buy. Arrived already assembled, solid, heavy, none of that flimsy flex you get with cheaper units. Looks great in the lounge, still looks new months on.
Product is really good but it was really frustrating and disappointing due to delay. But hoping to look forward for next order with best service, price and quick delivery.
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