Express Water (expresswater.com) has a 4.3 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Utilities and its reputation is good. 79% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
I would have rated you 5 Stars but the fact the filter cartridges are leaking after the first filter change is pathetic. The o-rings should last much longer than 6 months or one change.
If I have to replace the o-rings with every filter change they should be included with every filter
Reply from Express Water2026-07-09
Dear Richard,
Thank you for your feedback and for the 4-star review. We're glad to hear that you're satisfied with the system overall.
We're sorry to hear about the leaking issue after your filter change.
The O-rings are designed to be reusable and should not normally need replacement with every filter change. A leak can sometimes occur if the O-ring becomes misaligned, dry, damaged, or if debris is present on the sealing surface.
To better understand and address your concern, a support case has been created and a separate email has been sent to you. Please review the email and respond so we can assist you further.
Best regards,
Expresswater
Alana listened to my issue, ran through several steps and immediately sent me the diagram I needed. This helped me see that I had crossed one set of tubing. Got them rerouted and now we are back to the best tasting water of any filter we’ve tried.
Thanks.
Seamless. The Filters show up exactly when needed. Never a worry about them. Thanks for making it so easy. Our water tastes great and we have no issues with the hard water anymore.
Dear Brent,
Thank you for your 5-star review!
We're delighted to hear that you found the ordering process easy and that your order arrived quickly. We truly appreciate your support and are glad we could provide a positive experience.
Best regards,
Expresswater
your product is great very happy with that but some how i am in repeat order and do do not want that this product is for a cabin in the wilderness and we are not there very often so i really only need filter 1 a year or less
Reply from Express Water2026-07-09
Dear Robert,
Thank you for your feedback! We're glad to hear you're happy with the product.
We understand that your filter is used at a cabin and does not need to be replaced as often. A member of our customer service team has reached out to you directly to help review your subscription and assist with any changes or cancellation requests.
Thank you for choosing our product, and please let us know if there is anything else we can do to help.
Best regards,
Expresswater
Dear Don,
Thank you for your 5-star review!
We're glad to hear that you received the correct components and that your order arrived quickly. We know how important it is to get the right parts the first time, and we're happy we could provide a smooth experience from order placement to delivery.
Thank you for choosing Express Water Systems. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Expresswater
I had purchased a machine from Home Depot that in about three months quit functioning properly when I reached out to Customer Support at express Waters they solved the problem by sending me a new machine.
Reply from Express Water2026-07-09
Dear Mary,
We're sorry to hear that you experienced an issue with your system after a few months of use, but we're happy our Customer Support team was able to help and get things resolved with a replacement unit.
We understand how frustrating it can be when a product doesn't perform as expected, and we're glad we were able to make the process easy and provide a solution that worked for you.
Thank you for giving us the opportunity to make things right and for sharing your experience.
We truly appreciate your support and thank you for choosing Express Water!
Best regards,
Expresswater
Express honored their commitment to deliver what I ordered.
Reply from Express Water2026-06-24
Dear George,
Thank you for your wonderful feedback! We’re glad to hear that Express Water honored its commitment and delivered exactly what you ordered. Your satisfaction means a lot to us, and we truly appreciate your trust in our products.
Best regards,
Expresswater
Y
Yun Chen加拿大 · 1 review · Experienced 2026-06-19 ·
★★★★★
questionable warranty
The product may work well, but my experience with the warranty was disappointing.
Less than three months after purchase, a small plastic feed water adapter valve cracked during installation after a minor drop. Customer service acknowledged that the part is under warranty, but I would have to pay international shipping and related fees to receive the replacement.
In reality, it is easier and cheaper to buy the replacement part myself than to use the warranty.
A warranty should provide practical support when something goes wrong. If using the warranty is less practical than purchasing the part independently, its value to the customer becomes questionable.
I hope the company improves its support for customers in Canada.
Reply from Express Water2026-06-22
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced. We always strive to work closely with our customers to resolve any issues or concerns with our products, and sometimes this requires a few troubleshooting steps to identify the root cause and provide the best possible resolution.
According to our records, one of our representatives is actively working on your case to resolve it as quickly as possible. We truly appreciate your time, effort, and patience in working with us, and we remain committed to ensuring a positive experience with our products.
Thank you again for your understanding and for giving us the opportunity to assist you.
Best regards,
Expresswater
Dear Janet,
Thank you for your feedback! We’re glad to hear your product arrived on time and that you’re satisfied with your experience.
We truly appreciate your support and look forward to serving you again.
Best regards,
Expresswater
Dear Will,
Thank you so much for your support! We’re thrilled to know you had a great experience and truly appreciate you taking the time to share it with us
Best regards,
Expresswater
D
Douglas Allen Cole美国 · 1 review · Verified · Experienced 2026-05-28 ·
★★★★★
Perfect fit filters and oring
Reply from Express Water2026-06-25
Dear Douglas,
We’re so glad to hear the filters and O-ring were a perfect fit! Thank you for sharing your experience — your feedback means a lot to us
Best regards,
Expresswater
Dear Elmer,
We’re delighted to hear the ordering process was easy and that your delivery arrived right on time! Thank you for sharing your experience — we truly appreciate your support
Best regards,
Expresswater
The products are working exactly as they should be. The filters are shipped promptly with no hassle. Very glad to be a part of the Express Filter family.
Reply from Express Water2026-06-25
Dear Deborah,
Thank you for your kind words!
We’re so glad to hear that your products are working exactly as they should and that filter shipments have been smooth and hassle free.
We’re delighted to have you as part of the Expresswater family and truly appreciate your support.
Best regards,
Expresswater
Dear Carmela,
We’re so glad to hear you’re happy with the quality of the filters and that the price worked out well for you.
Providing reliable performance at a fair value is exactly what we aim for, so your feedback means a lot to us.
Thank you for sharing your experience!
Best regards,
Expresswater
I have the Express Water Ultimate protection for my house with a private well. I have noticed an improvement in smell, taste and scale buildup. I like that I can use the pressure gauges to replace filters as needed. I just replaced the ACB filter. It was easy and quick. A little water spill but not bad.
Reply from Express Water2026-06-25
Dear Pete,
We’re thrilled to hear that your Expresswater Ultimate Protection Whole House System is making such a noticeable difference with your well water — from smell and taste to reducing scale buildup.
It’s great that the pressure gauges are helping you know exactly when to replace filters, and we’re glad the ACB filter swap was quick and easy for you. A little water spill is normal during replacement, so you handled it perfectly.
Thank you for sharing your experience — feedback like yours helps other well owners see the real benefits of the system
Best regards,
Expresswater
Order arrived as scheduled. No damage during shipping. Installation insructions printed much too small to easily read.
Reply from Express Water2026-06-25
Dear RH,
We’re glad to hear your order arrived safely and on time!
Thank you for pointing out the issue with the installation instructions — we’ll work on making them easier to read. Your feedback helps us improve.
Best regards,
Expresswater
Well I ordered my product and it never came. I sent an email last week asking about it and nobody got back to me. I now see it was returned and still, nobody reached out to find out why it was returned. Terrible customer communication from y'all. Super disappointed ☹️
Reply from Express Water2026-06-22
Dear Julia,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced and are committed to resolving the issue as quickly as possible.
To better understand and address your concern, a support case has been created and a separate email has been sent to you. Please review the email and respond so we can assist you further.
Best regards,
Expresswater
After I ordered from you online, my credit card was compromised and I had to get a new one. I hadn’t bought anything online, or beyond my regular stores for over 3 months…..
Reply from Express Water2026-06-22
Dear Larry,
I’m very sorry to hear about the issue with your credit card. Please rest assured that our systems are secure, and we do not have any involvement in compromising customer information. We understand how stressful this situation must be and sincerely apologize for the inconvenience.
We are here to support you. If you still need assistance or would like us to look into this further, please let us know and we’ll be glad to help.
Best regards,
Expresswater
Express Water products are easy to purchase replacement filters for, which is great. I am glad I chose Express Water.
Reply from Express Water2026-06-25
Dear Nathan,
Thank you for sharing your experience! We’re delighted to hear that finding and purchasing replacement filters has been easy for you.
We’re glad you chose Express Water, and we look forward to continuing to provide you with reliable products and service.
Best regards,
Expresswater
