Express Water (expresswater.com) has a 4.3 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Utilities and its reputation is good. 79% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
I reach out to order new filter housings after mine burst in freezing temps earlier this year. I was told that my system was no longer manufactured and that I couldn’t buy the housing and I’d have to buy a whole new system. So I went on the website and ordered 3 new housings against what I was told. It worked. No need to buy a whole new system. Had I not been deceived they would have gotten 5 stars.
Quick ordering process and delivery within a few days. We waited a little to late to order new filters, and our water pressure was low from sediment build-up. So we were relieved that our order arrived timely! Products were intact and quickly installed. Water tastes great!
delivered filters on time as promised. Product is quality made.
Very good filter products and exactly what I was looking for. Prompt delivery and notifications.
Dear Stephen, Thank you for your 5-star review! We're glad to hear our filters were exactly what you were looking for and that your order arrived promptly. We appreciate your feedback and thank you for choosing Express Water. Enjoy your clean, great-tasting water Best regards, Joseph M. Expresswater
I just placed an order for refill cartridges for my countertop filter, and then was immediately brought to a webpage indicating that my contact (and credit card?) info had automatically been saved to something called "Shop." I do not remember checking or unchecking any box on the order form about having my contact info saved to a third party app. I complained to ExpressWater customer service about this privacy violation,, and first received an email declining any responsibility for this whatever - putting all the responsibility on me for using some app which I never chose. A second go-round of emails ended in another customer service rep requesting me to take a screen shot of the dialog box indicating that my info had been saved. This several days after I had placed the order. Honestly - how about being accountable for whatever impact(s) on your customer around whatever third party market basket service YOU are using when they order directly from your website.
Dear Jo Ann, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced. We always strive to work closely with our customers to resolve any issues or concerns with our products, and sometimes this requires a few troubleshooting steps to identify the root cause and provide the best possible resolution. According to our records, one of our representatives is actively working on your case to resolve it as quickly as possible. We truly appreciate your time, effort, and patience in working with us, and we remain committed to ensuring a positive experience with our products. Thank you again for your understanding and for giving us the opportunity to assist you. Best regards, Expresswater
You guys always send me emails for products at 35 and sometimes 49% off and then when I click to go to the website, nothing is any cheaper than it was when it was a 10% sale, you guys give me a lot of false advertisement, even though I continually byproducts from you
Dear Ryan, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced and are committed to resolving the issue as quickly as possible. To better understand and address your concern, a support case has been created and a separate email has been sent to you. Please review the email and respond so we can assist you further. Best regards, Expresswater
delivery was fast. installation is simple. the taste of the filtered water is Great !
My orders always arrive on time and I loved the last sale price.
It works not as well as advertised its a lot more pricey then it seems every 3 months when its not cold out when it gets cold every month. But it work's
Dear Jon, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced and are committed to resolving the issue as quickly as possible. To better understand and address your concern, a support case has been created and a separate email has been sent to you. Please review the email and respond so we can assist you further. Best regards, Expresswater
I ordered the filters and they were here in a few days. It was easy and fast.
Great filters…great water…great timely delivery! Thank you!
It was quick and resolved the issue immediately
One of the worst companies I've ever had to deal with. I've never seen or worked with a support team that is so out of sync and doesn't seem to know what they're doing. To return an item for an RMA, I have to pay for the shipping out of my own pocket, which is ridiculous—especially since the product I received was never opened. Because of this experience, I will never do business with this company again, and I won't recommend them to my friends or family
Dear Jay, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced. We always strive to work closely with our customers to resolve any issues or concerns with our products, and sometimes this requires a few troubleshooting steps to identify the root cause and provide the best possible resolution. According to our records, one of our representatives is actively working on your case to resolve it as quickly as possible. We truly appreciate your time, effort, and patience in working with us, and we remain committed to ensuring a positive experience with our products. Thank you again for your understanding and for giving us the opportunity to assist you. Best regards, Expresswater
I received the one exact replacement cartridge housing for my whole house filter system.
Dear Chris, Thank you for your feedback. We sincerely apologize that your order took 9 days to arrive and understand how disappointing that can be when you're expecting your products sooner. While we do our best to process and ship orders as quickly as possible, delivery times can sometimes be affected by the shipping carrier due to factors such as transit delays, weather conditions, routing issues, or high shipping volumes. We truly appreciate your patience and your business. Your feedback is important to us, and we will continue working to provide the best possible experience for our customers. If there is anything we can assist you with regarding your order, please don't hesitate to reach out. Best regards, Expresswater
Easy installation. We discovered a slow leak from one of the connections, but overall a great deal! We're repeat customers of Express Water RO systems.
I liked that they reminded me a few weeks before that they would be charging my bank account for my biannual subscription.
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