autopom! (extended-vehicle-warranty.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
This is the 2nd policy I opened with Robert . He is amazing Not only does he knows everything about the policies but also feel like you have a really good Friend that you can always trust . I’ve tried other companies and they are very pushy . Robert thank you always 🌺
Very good customer service and thorough evaluation to make sure car wouldn’t have any issues with claims.
The Customer Service agents were wonderful to work with to establish a new policy and to cancel a policy that I had for a vehicle that I sold. When we have had to have repairs and paid maintenance covered by the policy. Autopom has responded positively.
So far it’s been a good experience.
If you haven’t noticed the majority of reviews are from someone’s experience with actually purchasing a policy not with making a claim and using said policy. Take that into consideration as you read reviews on this company. Here’s my recent experience with Autopom when I finally needed to file a claim. Apparently everything is considered basic maintenance to them. It took them 2 days to respond on what would be covered on my vehicle to the repair shop. The answer, wait for it…(for 2 days)… Nothing!!!! Originally they said the repairs would most likely be covered however upon further reflection by them 2 days later they decided not to cover anything. I paid $3,000 for a policy with them, this was my first claim and NOTHING!!! This was for their NACC Advanced Enhanced policy!!!!! Better companies out there, grandpa has Endurance on his Caddy and never has problems with any claims and you know the cost of repairs on a Cadillac at the dealership!!!! I have a Hyundai base model with a NACC Advanced Enhanced policy with Autopom!!! 🤣 Apparently that’s just a fancy way of saying we’re charging you a premium price for an non preforming warranty policy. Wish I could have my $3,000 back!!!!
Thank you for sharing your experience. We’re sorry to hear that the outcome of your claim was frustrating. We understand how disappointing it can be when a repair is not approved, especially when it is your first time needing to use your coverage. autopom! helps customers select and purchase vehicle service contracts from independent administrators. Claim determinations are made by the contract administrator according to the specific terms of the agreement. In this case, based on the vehicle's age and mileage at the time of purchase, it qualified for our powertrain coverage level, which is designed to protect major internally lubricated engine and transmission components. During the sales process, examples of the components covered under this level of coverage are reviewed with customers to help them understand how the protection works before enrolling. According to the administrator, the repair submitted on this claim was not eligible for coverage because the vehicle had exceeded the mileage limits for seals and gaskets coverage under the contract terms. We always encourage customers to review the contract they receive after purchase, and every policy includes a 30-day review period to confirm that the coverage level meets their expectations. We appreciate your feedback and take comments like this seriously as we continue working to improve communication and transparency for all customers. If you would like us to review your situation further, please feel free to contact our customer service team at 800-724-8141.
Warm reception and personal touch. Good product knowledge. I was delighted.
a fine, professional well-run company; my 4th car that they've insured
I never heard of Autopom so I thought I would check it out. The agent Monique was extremely helpful. She explained everything to me about how it works. She also took her time answering any questions that I had. Because of her excellent customer service, I decided to go with your company. She was truly awesome.
I am disabled and have difficulty with calling,I need visuals to understand. But they did emails with me instead and not many companies do that. I appreciated this
Monique Puentes was extremely helpful, professional, and considerate! beyond that.....i can not rate Autopom until i need to file a claim. but my expectations are high. Thank You! Dennis
Seemed to be best coverage for price compared to the others we shopped for and it was explained well.
The policy was explained to me, and all questions were answered. Follow-up has been exactly as explained to me.
Monique was helpful and informative throughout the call
Monique was so professional, pleasant and kind in going over the Autopom insurance with me. She was very attentive to my needs and made sure that she understood what I needed in my auto insurance.
Customer service was very helpful and not pushy.
Not only was the price competitive; the whole experience was seamless. I emailed autopom! what I researched and thought was a fair deal for my warranty. They responded via email and then called me a couple of hours later to confirm all the information. I had approached a half dozen other providers and I was met with aggressive attitudes and extremely aggressive pricing, a couple of them double the price offering less services. Frictionless and competitive. You can't ask for much more.
Update (for original review please see below) based on a very quick follow up call from Autopom! Looks like Autopom (broker) is not at fault as the AI that I was talking with was from the Omega (underwriter/provider) and I was assured it will do better in the future. In any case, based on my conversation with Autopom owner, keeping my hopes high for quick resolution. ------------------------------------------------------- Original review: Initially helpful and eager to sign the contract with you ...But cannot get a live person on the phone AFTER signing up to start a repair. AI bots only and no help. Will be cancelling the payments and requesting a full refund.
Very polite and fast pricing price seems very fair
Well, over $25k later and she's back on the road ready to be parked for winter. 16'v3 172k miles. Had "some" stuff fixed under warranty.... blower, valves, lifters, injectors, oil & water pump, timing chain, all 02 sensors, (both cats thanks DSX Tuning), all control arms, struts and fresh winter treads..... bought the warranty at 120k miles. Best damn thing i ever bought. Shout out to autopom.com for standing behind their agreements. Tha ks NAAC
61 reviews matching