autopom! (extended-vehicle-warranty.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What you are promised and what you pay for are not the same..
Truly, the initial conversation with the representative was amazing.. really made me feel like they were taking care of me.. But became a complete bait & switch. He Repeatedly expressed how their coverage was all inclusive, and it only items specifically noted in the sample contract were not ones not covered… But after paying for the contract, I found out that everything that I needed to be covered for my specific vehicle was absolutely excluded in my contract!!
Reply from autopom!2026-01-16
We appreciate you taking the time to share your experience, and we’re genuinely sorry for the frustration you felt after reviewing your contract. We’re glad to hear your initial interaction with our representative was positive, but we understand how disappointing it can be to realize—after reading the agreement—that certain items you were hoping to have covered are excluded.
As you noted in your follow-up conversation with our customer service team, this came down to expectations versus the specific terms of the contract selected. Vehicle service contracts, even exclusionary plans, do have standard industry exclusions—such as water intrusion, seals, airbags, and restraint systems—due to their design and risk profile. These exclusions are outlined in the contract documents provided prior to purchase and during the review period. Ultimately, you decided the coverage wasn’t the right fit for your needs, and we fully respect that decision.
While we’re disappointed we couldn’t meet your expectations, we appreciate your honesty and your acknowledgment that you may have moved forward before fully reviewing the contract details. We’re always working to improve how clearly we explain coverage and limitations so customers can make the most informed decision possible.
Thank you again for the feedback, and we wish you the very best moving forward.
Highly Recommended! Feeling Truly Valued as a New Customer
Robert Hippe was extremely helpful, knowledgeable, and kind. The product is excellent and reasonably priced. I’m very pleased that I made this call and joined the family.
My sales agent Robert Hippe was extremely helpful and polite. He answered all of my questions thoroughly and was very patient throughout the whole process.
Absolutely horrible. I recently needed some repairs on my vehicle. I took it to a shop and provided them with the warranty company info and they put in a claim. The warranty company called me probing me to see if I've been keeping up with maintenence. Then required that I provide them with proof before theyd move forward. I provided that information and sent it to them, then the repair shop did their diagnostic. What was wrong, was covered by the warranty. So I am thinking that I am good, right! WRONG! Here is where it gets sketchy.
The repair shop provided them with an estimate of 2k with parts and labor. The warranty company comes back saying according to our research it should only cost $1k! And thats all we're paying. So the repairs were made ( 2 out of the three issues found) . I get to the repair shop to pick up my car after a week of run around, and they tell me the warranty company only paid them $895 not even the full 1k!?! My out if pocket was $795, when it should have been a $100.
So, basically this warrantly company collects premiums and then pays what they want toward repairs should you actually need work done even if what's wrong is covered. I still have another repair that needs to be made and they didn't even cover the diagnostic charge, which is standard
Take your money elsewhere because I've never had these issues with Endurance!
Reply from autopom!2026-01-16
We’re sorry to hear about the frustration described in this review. Based on the Trustpilot username provided, we were unable to identify this reviewer as a customer in our system; however, we still want to take the opportunity to address the concerns raised for clarity and transparency.
Vehicle service contract claims are administered by the licensed claims administrator listed in the contract - autopom! All claim decisions are made in accordance with the contract terms, verified diagnostics, approved labor times, and prevailing labor rates in the repair facility’s market. It is standard industry practice for administrators to request maintenance records and to validate repair estimates before authorizing payment.
In some cases, a repair facility’s estimate may exceed the administrator’s approved labor time or labor rate. When that occurs, the administrator may approve a lesser amount based on industry labor guides and regional pricing data, and the customer may be responsible for the difference. Diagnostic charges are also commonly excluded unless the contract specifically provides coverage for diagnostics tied to an approved repair.
We understand how disappointing and confusing this process can feel, particularly when expectations don’t align with the final outcome or when comparing experiences across different providers. While we always advocate for fair and timely claim handling, approvals, and payments must remain consistent with the contract and administrator guidelines.
If the reviewer is willing to contact us directly with identifying details, we would be happy to review the claim and provide additional clarity.
J
John Kaiser · 3 reviews · Verified · Experienced 2025-11-25 ·
Knowledgeable agent and not pushy for a quick sale. I appreciate the respect for customer budget.
S
Stephen / Kim · 1 review · Verified · Experienced 2025-11-05 ·
★★★★★
Very happy with purchases and warranty claims
I called to inquire about purchasing a 2nd warranty. The guy who answered the phone stated that Robert, who helped me two years ago, is there and asked me if I wanted to speak to him again! I did and made my second purchase. In November 2025, I called Robert for a 3 warranty. I have used my warranty twice so far and have had no problem! The adviser at the dealership told me that my warranty company was nice and easy to work with. My wife and I are very happy with Autopom! and Robert! Thanks!
P
Paul Williams · 2 reviews · Verified · Experienced 2025-11-10 ·
★★★★★
Monique was professional and patient
Monique was professional and patient. Customer service was exceptional
The process was easy. There was a live human engaged throughout.
M
Michael F., in Reno, NV · 3 reviews · Verified · Experienced 2025-10-13 ·
★★★★★
So Far So Good
It is too early to give a definitive rating, but thus far it has been VERY good. Monique was superb as the sales agent--the most informed and professional of all companies I contacted. AutoPom!'s coverage and pricing are very good as well. I am hopeful that should I ever need to make a claim, the support and integrity of the administrators and adjustors will be equally good.
They let you know what is and what is not covered. They tell you up front about "exclusionary coverage" which i knew nothing about. I will let you know later how it goes if I need to make a claim but I do believe it will go well.
I researched service contract providers and AutoPOM was rated among the best. I contacted AutoPOM by email on a Saturday to request assistance and received a call from Robert on Monday. He listened to my questions, thoroughly and patiently answered each one and helped me make a decision that was best for me - and he did so with zero pressure.
W
WG in TN · 1 review · Verified · Experienced 2025-09-25 ·
★★★★★
I worked with Robert in Southern…
I worked with Robert in Southern California. What an amazing experience and his depth and knowledge was far better than expected. You never know when you shop online but I have to say I never ever do reviews but in this case this was a major help and ended up with the best possible coverage i could have asked for at about 1/2 the price of a dealership.
