explained accurate pupil distance…
explained accurate pupil distance measurements
Reply from EyeQue2023-02-06
Hello Norman, Thank you for your 5 star review! Please feel free to contact our support team again if you need any future assistance.
About EyeQue
Data updated- Website
- eyeque.com
- Category
- Health & Medical
- Location
- United States · Newark
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 95% (21/22)
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Is EyeQue legit?
EyeQue (eyeque.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is good. 75% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 95% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Over three years ago you're Kikstarter…
Over three years ago you're Kikstarter project for vision check2 was started I was on of the earliest supporters of the program. Has this project been scrapped for the USA market? Only option presented to me as a backer of the program was my money back. Why not a discount on any of the products you are currently selling to the public online? Again I will be repeating the same message to you of disappointment as a backer as long as you keep sending me the same question about my experience!
Reply from EyeQue2023-02-03
Thank you for your review. One of our support agents had reached out to you last month, but did not hear back. You are correct, that a refund was offered to our backers if they no longer wanted to wait. We felt this was the responsible thing to do. However, one of the other options in the survey was to receive the current VisionCheck device in lieu of the VisionCheck2 (or if you purchased a Vision Monitoring Kit 2, we could ship a Vision Monitoring Kit instead), and a partial refund. If you would like to take advantage of that option, please respond to the refund survey accordingly. You can also contact our support team with any additional questions.
So far, so good
I have had to contact the company a couple of times over issues which turned out to be user error. I had my phone set to the wrong resolution, and had adapttive brightness turned on. I am still having one issue, which I hope is also due to user error. They have been prompt and helpful in their replies so far. When I have managed to get the device to work, it seems pretty accurate.
Reply from EyeQue2023-02-01
Hello Dennis, Thank you for your review! We're pleased that you are happy with your experience. We are glad to assist you, and hope to have the last issue resolved soon.
Received different results each time I…
Received different results each time I tested. Many times my swipe on the screen wouldn’t register.
Reply from EyeQue2023-01-31
Hello Kathryn, Thank you for your review. We are sorry to learn of your experience. We'd like to help troubleshoot and provide further assistance- One of our support agents will be contacting you separately.
Really excellent support!
Quickest and best response I've ever had. Responses to my questions and concerns were prompt and the support people are knowledgeable. I would not hesitate to recommend EyeQue to anyone.
Reply from EyeQue2023-01-24
Hello Paul, We are happy to hear that you are satisfied with the service you received from our support team! Please feel free to reach out again if you need any future assistance. Thank you so much for your review!!
Amazing product if you're patient and careful
Amazing product and support. I was able to get the measurements of SPH and CYL, AXIS and have glasses made. The results were excellent. I have moderate astigmatism (-1.75) and the glasses appear to correct it very well. Email support was excellent as well when I ran into a few issues with the phone app. Googling for answers also helps. Overall I am very satisfied with the VisionCheck product.
Reply from EyeQue2023-01-20
Hi William! Thank you for your review - I'd say you hit the nail on the head with your comment about how it takes patience to generate reliable measurements. Instant gratification would be great, but rushing through the tests would not result in the most accurate correction. We're pleased that you are happy with your experience, and grateful that you reached out to support with your questions. Cheers!
Question not directly answered
I received a response from you all but,you did not answer my question when I emailed/messaged you.
Reply from EyeQue2023-01-16
Hello Jacques, I'm sorry to learn that you did not feel your question was answered. EyeQue is now offering end-to-end vision service, where you can use the Personal Vision Tracker or VisionCheck for generating refractive measurements, then consult with an Optometrist to obtain a prescription for glasses. Please feel free to contact our support team for more information.
Prompt friendly response.
Reply from EyeQue2023-01-12
Hello, Thank you so much for your review! We were happy to assist you, if you need help with anything else, Please feel free to reach out again.
I been sending emails with no response
I been sending emails with no response! It doesn’t work. There is no power! It won’t charge. I want a refund.
Reply from EyeQue2023-01-09
Hello Annette, I'm sorry we were not able to respond in a timely manner. In the auto responses sent out upon receipt of any incoming emails, we did give notice that our team was away attending CES in Las Vegas, and that there would be delays in responses. Now that we have returned to the office, we will be answering all emails accordingly. Apologies for the inconvenience.
I never really got to speak to someone
I never really got to speak to someone. Your equipment is extremely hard to use. It is not straight forward. No way for me to be consistent from one try to the next. Every try is excruciatingly difficult to perform . Don't remember when I tried so the date below may not be correct
Reply from EyeQue2023-01-07
Hello tbakdache, Thank you for your review. We are sorry to learn of your experience, however, we do not have any records of an incoming message from you. A search of our database pulled up a message initiated by one of our support team members on November 1, but no response was ever received despite follow up emails that were sent to you. Perhaps you reached out using a different email? We'd be happy to help you with your device - please contact our support team at [email protected].
Quick response and excellent customer…
Quick response and excellent customer service.
Reply from EyeQue2023-01-03
Hi Jody - thank you for your 5 star review! Happy to hear that you were pleased with the support you received - please feel free to reach out again should you need help with anything else!
Great support team
The product didn’t end up working out for me, but the support team was fantastic in answering questions and facilitating the return.
Reply from EyeQue2023-01-03
Hello there! Thank you for your positive review! For various reasons, our product(s) may not work for everyone. Customer satisfaction is always our goal, even if it results in a return. We appreciate you giving EyeQue a chance.
Excellent support
Excellent support. It solves my problem the best way. Thank you
Reply from EyeQue2023-01-03
Hello Alvaro! Thank you for reaching out and allowing us the opportunity to troubleshoot the issue you were experiencing. Glad we were able to resolve the problem quickly and easily!
I supported your new product…
Love your original product. Works great for me. I supported your new product development on Kickstarter. I understand that you are under review by the US government and that is taking longer than expected for approval in the US. I asked you to ship to Israel, but since I still use the US Play store that wouldn't work. Why can't you find another app distributor for me, instead making me wait for US approval?
Reply from EyeQue2022-12-27
Hello there, Thank you for your review. We are sorry that the release of the VisionCheck 2 is taking much longer than we'd like, and understand the frustration you are experiencing, considering you have been very patient with the process as well. One of our representatives will be reaching out to you separately to assist you further.
I am full of praise for the customer…
I am full of praise for the customer service officers. They responded to my enquiry in a swift and helpful manner. Very happy to do business with this company - their employees are a credit to them.
Reply from EyeQue2022-12-27
Hello Luke, Thank you kindly for your 5 star review! Our support team is always happy to help - from the simplest of questions that require a quick response, to the more involved issues that may need a phone or zoom call. Please feel free to reach out again once you've received your product, should any questions arise. Happy holidays!
Original submission misread
Would be 5 star except for first response from support did not address my issue. This was corrected in subsequent interactions
Reply from EyeQue2022-12-22
Hello EmilG, Thank you for your review! We're glad to have been able to assist you, and please feel free to reach out again if any other questions arise.
Results Are Better Than Any Glasses I’ve Owned In Over A Decade
I tried EyeQue because I was unhappy with the eyeglass prescriptions I’ve been getting from the optician. To be fair, my eyes are tricky for reasons I won’t bore you with here. So I liked the idea of taking my time, doing my own vision tests several times, and getting it right. Plus I was able to test my results with inexpensive sample lenses before spending a few hundred dollars on glasses that may or may not be right. I received my sample glasses a few days ago and they’re seriously better than any glasses I’ve had in over a decade. I’ll definitely be doing my own vision tests with EyeQue from now on.
Reply from EyeQue2022-12-14
Hello James, Thank you for your review! We are happy to hear that the try-on glasses work great for you. We are grateful that you trusted EyeQue to help you gain clearer vision. Happy holidays!
Very helpful
Very helpful, great experience.
Reply from EyeQue2022-12-12
Hello WScharles, Thank you so much for your review! I am happy to hear that you had a great experience with our products.
did not configure my eyes correctly
Reply from EyeQue2022-12-08
Hello T.Hayes, Thank you for your review. I am sorry to hear that your measurements did not work for you. One of our support representatives has responded the inquiry you sent in earlier today. We hope you have a moment to read it; we'd like to help troubleshoot and provide further assistance.
GOOD
GOOD PROCESS INFORMATION
Reply from EyeQue2022-12-05
Hello, Thank you so much for your review! We were happy to assist you, if you need help with anything else, please let us know.