EyeQue (eyeque.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is good. 75% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 95% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
Eyeglasses obtained using the eyeque system are as good or better than any I have gotten through the optician.
Hello Todd, Happy holidays! Thank you for sharing your positive experience with EyeQue. Hope that you continue to utilize our devices and receive additional pairs of glasses in the future.
It was convenient to test your eyes at home. I ordered glasses and so far they seem to work well.
Hello Tara, Thank you for your review! We are pleased to hear that the glasses you ordered allow you to see clearly. Hope you have a wonderful and Happy Thanksgiving!
Prompt attention was paid to my concerns.
Hello there, We appreciate your positive feedback with one of our support agents! Please feel free to contact our support team again if you need any future assistance. Hope you have a great rest of your day!
I do not know how things are going, becasue I am still waiting on my return to complete. But overall, things went ok. Customer service not being open on weekends tend to be an issue, but otherwise ok.
Hello Jay - thank you for your review. Your refund was issued on the 18th; please reach out to our support team if you have any questions or concerns.
Hello Aba - I'm sorry to learn that you were not happy with your experience with the VisionCheck. One of our support reps will be contacting you separately to provide additional assistance.
For measuring the IPD it's a great software works so well. For shifting the apps to my new mobile phone the help of support team was unique. I wish their success and achievements.
We are glad to have been able to assist you! Thank you for your support, Dr. Rashid.
Product not accurate for vision prescription test. Took at least 7 eye exams and used the prescription to get glasses. That prescription is unusable and my old glasses were still better. Should have gone to an in person eye prescription exam instead. Won't be using this again.
Hello Jason, I'm sorry to hear that the glasses you ordered are not working well. This is quite surprising, given the high level of consistency among your results. I do want to note that the results are not considered a prescription since the tests are self-administered. A support agent will reach out shortly to help troubleshoot.
A very extraordinary tool and very worthy of immediate possession because the eye is the window to the world and a priceless gift.
Hello Imam! Thank you for your review! We are grateful to be able to provide this tool to anyone in need of clearer vision. All it takes is a little bit of time, patience, and consistency in testing. Our support team is available to answer any questions you may have along the way. Thank you for your support!
Denzel was very helpful. This is the second time that you sent this survey. Please stop sending it.
Hello Steve, We are happy to hear that you are satisfied with the service you received from our support team! If you need any future assistance, please feel free to reach out again. Hope you have a great rest of your day!
The eye test was difficult and I don't trust the results. I wanted to get the $20 pair of single vision glasses to verify that the test results were accurate only to be contacted later that they can't be filled because those frames don't go up as far as my pupillary distance is. Now I feel like I wasted my money and will have to go to a brick and mortar store to pay for a traditional eye exam thus wasting more money and the point of purchasing the EyeQue product in the first place.
Hi Wendy, I'm sorry to hear you were unable to purchase try-on glasses. Your results were quite consistent, as you were able to generate EGNs; unfortunately an important part of the measurements exceeded the limitations of our try-on glasses, as listed alongside the item in our store. Nonetheless, there should have been a notification during the checkout process - our web team has been notified of this error. If you wish to return the unit and it is still within the 30-day return window, please submit an RMA request via your order in your EyeQue account. If you purchased thru Amazon, please initiate the return thru their platform.
Product worked great, gave me a perfect reading, which I'm wearing as I write this review. All under $100 from home, great deal, great tech.
Hi Kelly - we all love a happy ending! We appreciate that you gave EyeQue a try, and now have a new pair of glasses that bring you clear vision. Thank you for sharing your experience!
the eyeque isnt real easy to use but takes patience. the results are well worth the effort. Having someone check my past results and fix my issues made it alot easier.
You are exactly right, Melvin! You can achieve great results with a bit of patience and effort to perform the tests correctly. Thank you for sharing your feedback, and hope you enjoy the rest of your day.
Did the test 3 times like they said, ordered $100 glasses. We’re not correct and made my vision worse. Disappointed.
Hello Joseph, Thank you for your review. We are sorry to hear that the glasses you ordered do not allow you to see clearly. A support agent will reach out shortly to help troubleshoot.
Update: EyeQue was quick to respond to better understand what my experience was about to understand and resolve my issue. After further investigation there seems to have been some settings and possibly screen resolution between my iPhone 12 Max and my iPhone 13 mini. The mini actually gave me the results that I expected. I did also make changes to things like font size, no bold etc on 12 max that improved the reading but still got the results I needed on my mini. Denzel was great and working with me and ultimately sending me a try on to validate that all was as expected. This is highly recommended in my opinion to try the try-on glasses first. This will now be my annual way for doing my in home eye test. Original: I think it detected my astigmatism well, better than optometrist, but the prescription is quite off by -1.25. Just had eyes tested and the reading on eyeque was consistent over 4 readings but still off by -1.25
Hello Francois, We are pleased to hear that you were eventually able to receive great results! We appreciate your patience and willingness to work with our support team to help troubleshoot the discrepancy.
The eyeque device took me some time to figure out but the support was great. My first try on pair ended up being a weaker prescription than my current one. I was impressed with the speed and attention to detail in their response. They narrowed down on the most likely source of the error. After some calibration and retesting my final try on pair was ideal as far as I can tell and was able to return the first pair with no charge.
Hello Neils, Thank you for sharing your experience with the Try-On Glasses! We appreciate your patience as you continued to perform additional tests and received a pair of Try-On Glasses that work well. Hope you have a great day!
This was a waste. I primarily wanted custom reading glasses and didn't know that your glasses wouldn't be suitable until I bought this. Update. Eyeque responded here telling me to log in to the website and initiate an RMA. The link shown on trustpilot is broken but I was eventually able to find the website. I think that there is only a 30-day guarantee so it remains to be seen if I will be able to do a return. I wrote a message to customer support asking for directions. New update: I changed my rating because they refunded my money. I hadn't expected that.
Hello Alan, Thank you for updating your review. While it is unfortunate that the VisionCheck did not work for you in the way you needed it to, I'm glad we were able to help resolve the issue at hand. Have a great week!
I kept asking how I return the item and keep getting auto responses. I am not able to use device.
Hello Susie, Thank you for your review. One of our support agents sent an email that included details of the return process on 10/12. We'd like to kindly ask that you check your email inbox, as it may have been buried. We appreciate your patience and understanding on this matter.
I was very skeptical but the results turned out very well
Hello Michael, We appreciate your willingness to try our products, given the skepticism! Hope you have a great day.
This is the second time I've used EyeQue, first was about a year ago. Prescription changed a little, but that's expected at my age - and the new glasses are just perfect. Gotta love this device!
Hello Gio, We are delighted to hear that your experience with EyeQue has been spectacular. We appreciate your support, especially as a reoccurring user! Hope you have a great day.
102 reviews matching