EZContacts.com

Easy Breezy❤️

Such an easy re-ordering process every time they are the best in the business!

Appears to Use Bait and Switch with Welcome 15% off coupon code

I just placed a first time order with EZContacts based on their 15% off your first purchase as a welcome. I received the email welcome which did not list any exclusive or exceptions to applying this 15% off other than it must be your first purchase. When I went out to apply the 15% off welcome coupon there was literally no place to apply the coupon. I called the company and told them there was no where to apply it and this woman told me that I could not use the coupon because the price for my contacts was a promotion and that I could use it on a future purchase. I told her that the email and text messages did not list any exclusions and simply stated it can be applied to your first purchase as a “Welcome”. I ask to speak to a supervisor, because I refuse to believe that this company would engage in a bait and switch. She told me that the supervisor was busy and would call me back. She stated that either way they could not apply the 15% to a promotion. Their shopping cart must be coded to not show a space for a coupon code when it’s a promotion. I had no idea it was even a promotion because it stated it was on sale. Even so, promotion or sale, the “Welcome” 15% off coupon stated clearly in the email without any exclusions, restrictions, or promotions that it can be applied to your first purchase. They stated that; and I am entitled to hold them to their word and their business ethics to apply the “Welcome 15% off coupon code” on my first order. I trusted them and took them at their word which is one of the reasons I made the purchase and did not look anywhere else. I will update this thread when I hear back from the company. Let’s see if they stand by their word, which is in writing in my email from the company, and honor the “Welcome 15% off coupon code” as an ethical company. This is the company email response to this situation and my response (first my response to their email and the email they sent me) Please view my Trust Pilot review that I posted as it relates to this email. It fully explains the situation from my vantage point. As well as my understanding of the Welcome 15% off first time purchase coupon code email that you sent me prior to my purchase. To renege on your coupon offer and arbitrarily make it exclude sales or promotions is essentially a bait and switch and disingenuous. Your Welcome 15% off coupon code email for first purchases does not include a single bit of language stating that it excludes sales or promotions. Nor does it include any disclaimers. To renege and change the rules over a 15% discount speaks volumes about the company and its corporate culture and it corporate ethics in general. According to the Consumer Protection laws when you sent the email offering me a Welcome 15% off first time purchase coupon code you entered into a contract to provide me with a Welcome 15% discount for my first time purchase per your own email offering without any exclusions, exceptions or disclaimers. I highly recommend that you honor your offerings per the protections provide by the existing Consumer Protection laws. Best, On Jul 28, 2026, at 3:59 PM, EZ Contacts Customer Service (EZContacts) <  Hi Thanks for choosing EZContacts! Upon checking your order, I see that the price you received for this product is already discounted from our regular price; therefore, we cannot apply an additional discount code to your order. Please let me know if I can assist you with anything. EZContacts LinkedIn Instagram Facebook TikTok Check out our new launch Vesari by EZContacts Phone 1-800-217-2020 Email [G5XVEX-46MLZ] UPDATE - 07.30.2026 Just received this email response from the company: I sincerely apologize once more for any inconvenience. Unfortunately, we do not stack discounts for specialty priced contact lenses. However, we would be able to assist you with an additional 5% discount on your recent order which would be refunded back to your original payment method. If you'd like to proceed, please let me know and I'd be happy to assist! If you have any additional questions or concerns, please don't hesitate to reach out. Best regards, I will not dignify their email with a response. If Specialty Visions LLC d/b/a EZContacts can offer me a 5% discount then why can’t they honor their Welcome coupon code of 15%. It seems rather petty to me. The reality is the 15% off Welcome coupon code did not include any exemptions or exclusions. Especially since they gave a recent Trustpilot reviewer a 15% discount when their purchase was not even suppose to have a discount applied to the item that they got. I have no response to this. I guess it’s all in who you get as a customer service representative when you call in with your concern. UPDATE 07.31.2026: This matter has been successfully resolved.

Wonderful Experience!

This company does it right! Easy, fast ordering, excellent sale price and very fast delivery. The customer support was the best I have had. Wow!

Montblanc Eyeglass Framed

I was able to purchase the Montblanc eyeglassframes for $153.00 instead of the $500 price tag my eye doctor's vision department is selling them for. Awesome! I LOVE them even though I haven't received them yet...

I did not place this order and I never…

I did not place this order and I never signed up for a auto shipment!

I initially had an issue because I did not receive my 15% discount

I initially had an issue because I missed the fine print on a 15% sign-up discount. I thought it applied to my purchase, but it turned out to be valid only for contact lenses, which was disappointing. I contacted customer service “an actual human person”, they reviewed my situation, and graciously honored the discount I had requested. The entire process was easy, pleasant, and handled professionally. I’m very happy with the outcome and really appreciate their excellent customer service.

Delivery service

Delivery service. I paid for 2 day shipping and it is taking 4 days to ship.

On time

On time, as advertised.

A solid experience

Sunglasses are as-expected, shipping was fast, and the price was great.

Great price

Great price, arrived quickly.

Easy to use.

Customer service is Great!!!

Best products at the best prices quick…

Best products at the best prices quick ship

Simple process of order contacts at a…

Simple process of order contacts at a reasonable price. Easy to use ordering system

I have not received my eye glasses yet…

I have not received my eye glasses yet but I need to express how impressed I am with this company’s efficiency and customer service. I ordered the wrong colored frames. I noticed several days later and emailed them asking to adjust the order. They updated the order promptly in less than 30 minutes. I then decided that I preferred different eye glasses altogether. I emailed them yet again. They cancelled my old order within 15 minutes. They were courteous and professional in all interactions. Great service and extremely fast response time. The prices are amazing too

Very disappointed

1. The glasses fit crooked on my face. I have them in black from another supplier and they are perfect. 2. When I returned them, I am getting way less for them than I paid. I don’t recommend this company. I’m very disappointed.

Fast shipping and excellent communication

Fast shipping, great product, and excellent communication. Email responses were quick and prompt.

Delivery was great and quick.

Very nice frame

You never responded to my inquiry…

You never responded to my inquiry though you said within 24-48 hours. I had returned a pair of sunglasses that were too big in exchange for a smaller pair but no one ever acknowledged my reorder so I had to place a separate order and I never heard from you at all about anything. I ordered a new pair separately but not getting back to me at all I find completely unacceptable when you say you're going to respond in 24 to 48 hours.