Years of reliable orders and service
Have been ordering contacts and/or glasses here for years. Reliable, easy website and service. Earn points for additional future discounts.
About EZContacts.com
Data updated- Website
- ezcontacts.com
- Category
- Health & Medical
- Location
- United States · RIDGEFIELD PARK
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 92% (36/39)
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Is EZContacts.com legit?
EZContacts.com (ezcontacts.com) has a 4.2 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Health & Medical and its reputation is good. 79% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
What people say
Ease of ordering
Ease of ordering. Fast delivery.
Very easy to order and very fast…
Very easy to order and very fast delivery. Price was great!
BUYER BEWARE
BUYER BEWARE! We placed an order in February not realizing that it was a SUBSCRIPTION. The value and purchasing process in February was great. We even made a 2nd purchase in mid-July. The problem is that a week later, we received an email saying our purchase was being shipped after we had already received our mid-July purchase. They had set us up on a subscription without our knowledge. I went to the website and was able to cancel the subscription, but there was no way to cancel the order. I emailed them an hour before it "shipped" while it was still "In processing", and they shipped out the subscription order anyway. Plus, the subscription order was over $50 more than the original or 2nd order.
Reply from EZContacts.com2026-07-30
Thank you for your feedback. We sincerely apologize for any frustration this situation caused. Our subscription program requires customers to explicitly enroll during the checkout process and cannot be activated automatically. In addition, all subscription orders generate an automatic reminder email 5 days before the recurring order is processed. This reminder includes your upcoming order details, along with options to cancel, pause, or make changes before the order is placed. We're sorry to hear this did not meet your expectations and appreciate you taking the time to share your experience.
Ridiculous pricy return policy
Ridiculous return policy. Nearly 13 dollars to ship back a tiny box and a 25 restocking fee is criminal. Zenni would never. On top of that, things are super slow to ship.
Reply from EZContacts.com2026-07-30
Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction. Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Didn’t order a thing from you people
Reply from EZContacts.com2026-07-30
Thank you for your feedback. We sincerely apologize for any confusion regarding your order. After reviewing your account, we can confirm that an order was placed under it. If you do not recognize this purchase, please contact us at [email protected] as soon as possible so we can investigate the order and assist you further. We appreciate the opportunity to look into this for you.
Excellent service as always
Excellent service as always. On time on target.
Always easy to order and fast delivery…
Always easy to order and fast delivery I’ve been a customer for years and recommend them!!
Good prices and correct prescriptions
Good prices and correct prescriptions. I’ve had no problems and ordered numerous times.
Great Price/Easy Ordering/Quick Shipping
Great Price, easy ordering, and fast delivery. Definitely will order from EZContacts again!
easy to navigate
easy to navigate, fast service, great prices!
Great service
Great service! Quick and easy to deal with!!
No trustworthy customer service
No trustworthy customer service, beware.
Reply from EZContacts.com2026-07-28
Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at [email protected] with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Quick and easy
Got my son glasses and it was quick and easy.
I recommend EZContacts they got right…
I recommend EZContacts they got right on my order I didn't have to wait long at all for my order to be shipped
Straight forward site !
Great value , fast shipping !
Wrong address and no way to update it
Quick checkout did not give an option to update address. I tried to change it by calling, working with the chatbot how said my request would be escalated to change the address before shipping. Got an update Monday afternoon that it was shipping to the incorrect address. You had all day to see my request and still shipped it to the wrong address
Reply from EZContacts.com2026-07-29
Thank you for your feedback. We sincerely apologize for the frustration and inconvenience this caused. After reviewing your case, we confirmed that your original order was mistakenly shipped to the incorrect address. We have already assisted you by creating a new order using the correct address, and we also waived the return label fee for the original shipment. We're sorry this happened and appreciate your patience while we worked to resolve the issue.
Great price
Great price, hard to maneuver around website
Reply from EZContacts.com2026-07-29
Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction. Please don't hesitate to reach out to us at any time should you have any further questions or issues.
I was overcharged $82.85
I was overcharged $82.85. They stole my money. I will file a fraud investigation with my chase bank.
Reply from EZContacts.com2026-07-29
Thank you for your feedback. We sincerely apologize for the concern this situation caused. After reviewing your account, we can confirm that duplicate orders were placed. One of our customer service representatives was in contact with you, assisted with canceling the duplicate order, and processed the appropriate refund. We appreciate your patience throughout the process and are sorry for any confusion or inconvenience this caused.
I have 2 different frames expected this…
I have 2 different frames expected this week, so far EZContacts has been great with returns, delivery, and customer service! Prices cant be beat, exceptional.😉