Family Tree Support (familytreemakersupport.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher; 34 of them were added in the last 12 months. Last updated 2026-08-10.
AJ was very professional and I understood all of instrutions and I enjoyed working with him . He is an outstanding employee. Thanks A.J.
Thank you for the kind words for AJ. Please call us if you need any help with Family Tree Maker.
Thank You
Very good knowledge and good speaking voice. AJ done a very good job!
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Techs were very knowledgeable, friendly, and totally understandable.
Thank you for your kind words. Please call us if you need assistance with Family Tree Maker.
A J Was extremely helpful and guided me through the entire process of updating my FTM program.
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Andy was very helpful. He got Family tree maker 2024 updated for me.
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The technician did a great job of asking me questions about/during the installation process and also took some time to go over useful features of the new 2024 software. I also was able to reach a technician immediately when I called. All-in-all a good experience!
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Andy upgraded my software and everything looks good. Thank You
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I am not young! Andy worked well with me and we got the job done. All is well.
Thank you for your kind words. Please call us if you need assistance with Family Tree Maker.
Agent was knowledgeable and friendly and quickly solved my issue
Thank you, Bruce. Please call us again if you need help with your Family Tree Maker 2024.
Very Helpful, fast and easy
Thank you, Cindy. Please call us again if you need help with your Family Tree Maker 2024.
It was marvellous to have ANDY to help me out. He is such fantastic person. Very knowledgeable and so nice to have as a consultant
Technical support was perfect and easy to work with. AJ Wilson was perfect and easy to understand. AJ explained all the necessary information that made the transition perfect.
Thank you, Mike. Aj is one of the best tech for Family Tree Maker.
Extremely knowledgable tech. AJ was fast and efficient and got everything up and running again.
Thank you so much.
Very helpful... and I need help. New PC using windows 11 is confusing and was worried setup would take forever but tech was fast and the instructions very clear- thankyou!
AJ did a great job setting up my family tree maker and my ancestry account. Thank you Joe Tubbs
Thanks to AJ for helping me greatly in solving relink issue.
I got quick service for my printer from family tree support.
Andy fixed my problem and explained how to use person notes and media. I will call again if I need help.
Thank you, Terence.
Andy helped me figure out how to enter 2 different people who had the same name. I learned a new skill about detaching and attaching people with the same name. I chatted my questions, but since it was complicated, he gave me a call and helped me fix the problem.
Thank You, Jill. Please call us if you need help with your Family Tree Maker app.
63 reviews matching