Family Tree Support (familytreemakersupport.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher; 34 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
M
Michele A Thompson · 1 review · Experienced 2024-04-24 ·
★★★★★
I was assisted by AJ Wilson
I was assisted by AJ Wilson. An excellent technician and rep of your company. There were several problems encountered. He handled each patiently and resolved them in a very professional manner. He was also very patient with my inexperience and the delays caused by a very old computer. Consistently patient and encouraging. He provided information in a manner that was both complete and easily understandable. I hope you have an entire staff like him. I intend to recommend your company to others. It makes the cost well worth it.
While attempting to download a much-needed update to my Family Tree Maker program, the download failed. Called Tech Support and spoke with Nova Anderson. I explained that I have difficulties understanding the workings of computers. Nova was able to take control of everything. He efficiently diagnosed my problems, solved the issues, then updated my program for me. He was courteous and knowledgeable concerning Family Tree Maker and all other issues concerning the workings of my computer. Should other problems arise, I will not hesitate to call and ask for Mr. Nova Anderson.
Reply from Family Tree Support2023-09-25
Thank you so much. Your review will help us grow. Please call us at +1-888-299-3207 to get instant help for all your genealogy needs.
AJ Review
My experience with AJ was extremely pleasant, timely & efficient. I have been getting les & less info from Ancestry & have only recently heard that it might be the FT Maker 2017 that is out-dated. Since I started a new tree & was researching needed data from England it seemed to slow down access to the program even more. AJ did not have an easy time relating to me because I am not very knowledgeable with the computer language. Nonetheless he was patient enough with me & he managed very well to get his message across. I appreciate that very much as I am in my 80's & pretty darn slow on the uptake.
Another aspect with my interaction with him is that he also ensured that we spoke directly with each other when he finished with the installation & transfer of data.
I am much relieved & will get started on my project later this evening. You have saved my sanity!!!!
Reply from Family Tree Support2023-09-19
Thank you so much. Your review will definitely help us grow. Please call us at +1-888-299-3207 to get instant help for all your genealogy needs.
