fanrek

It took too long to get the product and…

It took too long to get the product and when I asked about it I was lied too. Horrible experience overall.

Got what we ordered as described and my…

Got what we ordered as described and my daughter loves it

Amazing

Amazing, great quality but a little smaller than expected

Excellent piece

Excellent piece. True to form replica with some cross movie ingenuity. Long delivery but arrived a day early. I look forward to completing my costume as this besides the eye was the most important piece

I had ordered a hoodie and when I got…

I had ordered a hoodie and when I got it, it was clearly not the right size. I emailed Fanrek email and the whole time they answered me promptly and were right on top of it. They were able to resolve my issue and send me a new one. What a great experience!

Very happy with Fanrek products and…

Very happy with Fanrek products and service

Cheaply made

The Cyberpunk 2077 helmet was cheaply made (weak, floppy plastic), smells strongly, and when the package arrived, it looked like it had been stomped on repeatedly. Feels like something you would get from Party City for Halloween and toss afterward.

Great products...

This company is not worth doing…

This company is not worth doing business with. They are dishonest in their advertising and shipping timelines. When disputing they will wait until the last minute to respond. Giving you no time to respond if you do not check email daily or best yet, they reply on the weekend so that you do not get the dispute until Monday when you are active again on emails and too late to complete the dispute within the allotted time frame. PayPal is just as useless in trying to help resolve these disputes. Will never use either of the vendors Named above. If you're smart, you will avoid these vendors too. After their response, they are still defiant and supposedly they care about clients, they did not respond to email for three weeks. The shipped item was to take 7 - 25 business days, it shipped 24 days after ordering 3 items and after I placed the order. Customers are not important to them.

I ordered my item on March 8th 2021 and…

I ordered my item on March 8th 2021 and I have yet to receive the item or even an update.

Social Spit (Social Spit)United States · 2 reviews · Verified · Posted 2021-04-05

I am a Niner now!

Fanrek was very helpful when I had questions about delivery of my baseball cap.

Great Seller!!!!

Great seller! Mailing services this winter were unusually delayed, but this seller was very helpful and sincerely concerned with my situation. When the orders I had placed finally arrived, everything was perfect. Very high quality costumes. I would definitely buy from this company again.

You did okay

You did okay. My order was wrong and delivery was slow, but you corrected and re-sent the order.

Product was great love it just took…

Product was great love it just took long to get .

The hoodie was way too small

The hoodie was way too small. Ordered 5xl so I could layer clothing with this on outside. My wife who is mens large or xl women's couldn't even get it on. Not fleece so no stretching fabric. No bueno.

Bad customer service and missing parts

I ordered a Wolverine costume because it came with the claws and belt. Couldn't find any other toddler sized costumes that came with them. Waited weeks to get it and it didn't include the claws and belt when it got here...very disappointed and the seller is not working with me. Had to submit a PayPal claim to get a response.

Product arrived in a timely manner and…

Product arrived in a timely manner and was in good condition and as expected

Good value

Although it took the post office three weeks to deliver the package for my granddaughter, the sweatshirt was well made. The embroidery was especially nice.

Loved it great work

Great job

Great job! Exactly 💯what I wanted and the right sizes. Thank you.