FanShield

Hello Mary, Thank you for your feedback and for choosing to protect your purchase with us. We’re sorry you had to miss your game because of a sudden illness, but we’re glad we could help when you needed it. We appreciate you taking the time to leave a review and hope you’re feeling much better. Wishing you the chance to enjoy another game soon! Take Care, Refund Protection Support

Hi Patty, Thank you for sharing your positive experience with us! We’re glad the process was straightforward and that we were able to resolve everything without unnecessary back and forth. We know dealing with an unexpected situation is stressful enough, so we’re happy we could make things a little easier. Please don't hesitate to reach back out if there is ever anything else we can do to assist you! Best Regards, Refund Protection Support

Hello, We’re sorry to hear your experience left you feeling disappointed. Based on the information shared in your review, we’re unable to identify your protection purchase or locate a refund request. If you’re willing, we’d appreciate the opportunity to review your experience. Please reach out to our consumer experience team at [email protected] with your refund request number or protection ID so our team can look into your situation further. Looking forward to hearing from you,  Refund Protection Support

Hello, We’re very sorry for any misunderstanding surrounding your protection and appreciate you taking the time to share your feedback. Our protection is designed to refund our consumers who are unable to make it to their event due to an unforeseen emergency situation, such as a sudden illness or severe weather that prevents a consumer from attending. We are not able to provide refunds for the event promoters if the date, time, or any other parameters change and people are no longer able to attend due to the event promoters canceling or postponing the event. We understand the importance of clear expectations which is why the protection wording outlines when reimbursement may be available, along with any applicable limitations and exclusions. That said, we want to address your concerns and ensure your experience is fully reviewed. We’d be happy to look into this and assist you further. Please reach out to our us at [email protected], as we’re unable to locate your protection or refund request based on the information provided in your review. We appreciate your feedback and hope to have the opportunity to assist you. Best Regards, Refund Protection Support

Hello Kiki, Thank you for taking the time to share your experience. We’re so glad our team was able to resolve your concern quickly and efficiently. We truly appreciate your feedback and are grateful you gave us the opportunity to make things right. Thank you for choosing us. Warm Regards, Refund Protection Support

Hi David, Thank you so much for sharing your experience. We know having your plans impacted by severe weather is never easy, and we’re glad we could help make a stressful situation a little easier. We are grateful to hear everything was handled quickly, and we appreciate your recommendation. If you need any additional assistance, please do not hesitate to contact us at [email protected]. Wishing you better weather for your next game! Refund Protection Support

Hi Scott, Thank you for taking the time to leave a review! We’re so happy to hear everything went smoothly and that you had a positive experience. It means a lot to know you found the process quick and that the added peace of mind was worth it. We really appreciate your support and hope we’re able to help again whenever you need us. Kind Regards, Refund Protection Support

Hello Aidin, Thank you so much for taking the time to share your experience - it truly made our day to read your review! We’re so glad we could be there for you when your plans unexpectedly changed. It means a lot to know our team was able to make the refund process smooth and provide the support you needed during a difficult time. We appreciate your recommendation and look forward to helping protect your future events. Wishing you all the best! Refund Protection Support

Hello Mark, Thank you for sharing your experience. We’re sorry to hear you were injured, and we hope you’re doing well. We’re glad the protection gave you peace of mind and that the refund process was simple when you needed it most. We appreciate your review and wish you a smooth recovery. Refund Protection Support

Hi Dan, Thanks for the great review! We’re happy to hear the process was straightforward and that everything was clearly explained. We appreciate you choosing us and hope we’re able to provide the same experience whenever you need us. Warm Regards, Refund Protection Support

Hello Leila, Thank you so much for the kind words! We really appreciate you taking the time to leave a review. It means a lot to our team, and we’re glad we could provide a great experience. We look forward to protecting your events in the future. Cheers, Refund Protection Support

Hello Terry, We’re sorry to hear about your experience and understand how disappointing it is when an event you’ve been looking forward to is canceled. For further clarity, our protection is intended to refund our consumers who are unable to make it to their event due to an unforeseen emergency situation such as a illness, injury, or severe weather that prevents them from going. If an event is canceled, postponed or otherwise changed, refunds related to those changes are handled according to the event’s refund process, which is separate from the optional protection plan. We know this can be frustrating, especially when plans change through no fault of your own and we appreciate you taking the time to share your experience. Your feedback helps highlight an area where we can continue improving how we communicate the protection going forward. We’d appreciate the opportunity to review your experience with you, so we’ll be reaching out privately to see if there’s anything further we can do to help and answer any questions you may have. Warm Regards, Refund Protection Support

Hello Tasmna, We appreciate your kind review and recommendation. We're thrilled to hear the refund process is working as it's intended and that your experience was hassle-free. Thank you again for your support and we hope to provide you peace of mind with our protection again in the future. Take care, Refund Protection Support

Dear Alejandro, Thank you for providing your feedback as this is not the experience we want for our consumers. Please reach out to our consumer experience team at [email protected] with your refund request number or protection ID so our team can look into your situation right away - as we are not able to locate your refund request details based on the information provided in your review. Looking forward to hearing from you,  Refund Protection Support

Hi Charles, Thank you for bringing this to our attention. We’re sorry to hear you’ve had trouble receiving your refund - this is not the experience we want for our consumers. If there is an issue claiming the payment or locating the payment email, we’re happy to help get it resolved. We’ll be reaching out privately to review your request details and make sure you receive your refund as soon as possible. Thank you again for your feedback. Refund Protection Support

Hello Kristina, We’re sorry the payment process after your refund approval felt more complicated than expected. We'd love to provide a little context on a couple of things. First, regarding the doctor's note, the documentation we request is simply a signed physician's statement confirming you were unable to attend. No medical history, no personal health details - just a brief note from your doctor. We want our consumers to feel confident that their personal medical information stays private. Once a refund request is approved, payment is securely issued through our payment partner in a separate email with instructions on how to claim your payment. We completely understand how frustrating it can be when that email is delayed or difficult to locate - and waiting a week is not the experience we want for you. We’d like to look into what happened and help make sure your payment is received as quickly as possible. We’ll be reaching out privately to follow up. Thank you again for your feedback, it helps us identify opportunities to improve. Warm Regards, Refund Protection Support

Hi Donna, Thank you for your kind words! We’re thrilled to hear your refund was processed within just a few days. We look forward to having your back with future events and if you need any additional assistance, please do not hesitate to contact us at [email protected] Wishing you all the best. Refund Protection Support

Hi Angelo, Thank you for taking the time to leave a review! We’re so glad the process was quick and easy and that your refund was issued the same day. We appreciate your support and are happy we could be there when you needed us. Cheers, Refund Protection Support

Hi Deborah, Thank you for taking the time to share your feedback. We’re sorry to hear about what happened and we hope you’re fully recovered. We are happy to hear the refund process was easy to complete and that we could help when you needed it most. We hope to provide you peace of mind with our protection again in the future. Take care, Refund Protection Support

Hello Matthew, Thank you for sharing your experience. We’re sorry the process was frustrating and that you had difficulty reaching someone when you needed assistance. Our team reviews refund requests submitted through our online Refund process so we can gather the information needed to assist as quickly as possible. We’d like the opportunity to review what happened and see how we can help. For assistance, please reach out to our consumer experience team at [email protected] as we are not able to locate your protection or refund request details based on the information provided in your review. Best Regards, Refund Protection Support