FanShield

Hello Yixiong, Thank you for your 5-star review and choosing us. We're glad our team was able to help out during a difficult time and that the process went smoothly. We look forward to protecting your events in the future. Best Regards, Refund Protection Support

Hi Dane, Thank you for taking the time to share your feedback. We’re sorry if the refund process felt more complicated than expected. Our goal is to make the experience as seamless as possible. To review refund requests accurately, medical documentation that includes a recommendation against attending the event is required. No diagnosis or other personal medical details are needed. We can see that you were able to provide the requested documentation right away, and your refund request was approved without delay. We’re glad you chose to add our protection and that it was there when you were unable to attend your event. We appreciate you sharing your experience and will continue looking for ways to make the refund process as simple and transparent as possible. Kind Regards, Refund Protection Support

Hello Joni, Thank you so much for taking the time to share your experience. We’re glad our team could guide you through the process and help make sure everything needed for your refund was in place for a smooth experience. We truly appreciate your continued trust and your kind words! We look forward to having your back with future events and if you need any additional assistance, please do not hesitate to contact us at [email protected]. Take care, Refund Protection Support

Hello Rhonda, Thank you for your kind words! We know needing to file a refund often comes during an already stressful time, so we’re happy to hear the process was easy to navigate and your refund was processed quickly. We look forward to having your back with future events and if you need any additional assistance, please do not hesitate to contact us at [email protected] Warm Regards, Refund Protection Support

Hello Katarzyna, We appreciate you taking the time to share your thoughts with us. We're so pleased to hear you found the refund process straightforward and that we were able to provide you a quick and smooth experience. We hope to provide you peace of mind with our protection again in the future. Cheers, Refund Protection Support

Hello Jimmy, Thank you so much for taking the time to leave this review, it made our day to see! We're happy to hear we could be there to provide peace of mind when you needed it most. We know it's already upsetting to have to miss an event you were so excited to attend, so we're grateful we could make your refund experience a positive one. We are here whenever you need us and please don't hesitate to reach back out if there is ever anything else we can do to assist you! Take care, Refund Protection Support

Hi Roger, Thank you for your review! We are happy to know our refund request process is working as it is intended to and that we were able to quickly process your request without any hassle. We appreciate your kind words and wish your rider a speedy recovery. We look forward to having your back with future events and if you need any additional assistance, please do not hesitate to contact us at [email protected] Cheers, Refund Protection Support

Hi Matthew, We’re sorry to hear about your experience - we never want our consumers to be left waiting after their refund request has been approved. We understand that the approval email can occasionally be filtered into a spam or junk folder. If you haven’t received it, we’re always happy to resend it. A dedicated member of our team will be reaching out to you shortly to ensure you have the information you need and to help resolve this as quickly as possible. We appreciate your patience and the opportunity to make this right. Kind Regards, Refund Protection Support

Hi Mathias, Thank you for your review! We’re glad to hear submitting your refund request was simple and that you received a quick response from our team. Providing an easy, straightforward experience is always our goal, so it’s great to know we delivered that for you. We appreciate you taking the time to share your experience. Warm Regards, Refund Protection Support

Hi Zvezdana, Thank you for your thoughtful review! We’re so glad your refund request was processed quickly and that you received your refund without delay. We know how important timely updates are when plans change unexpectedly, and we’re happy we could make the process a smooth one. Take Care, Refund Protection Support

Hi Kristin, Thank you for sharing your experience. We’re very sorry for your loss and appreciate you trusting us during such a difficult time. It’s wonderful to hear our team was able to make the process quick, respectful, and as easy as possible when you needed it most. Thank you again for your kind words, and we wish you and your family all the best. Refund Protection Support

Hi Richard, Thank you for leaving your review regarding your situation, we apologize for not having a refund reason available for what you had mentioned. Our protection is intended to refund our consumers if they are unable to attend their event due to an unforeseen situation such as needing to travel to attend an unforeseen business trip. Documentation will be requested as part of the refund review process to verify eligibility. We would like to mention that when a consumer purchases protection, you would have received a protection confirmation email detailing your refund protection which also would allow you to cancel your protection for a refund of the premium cost if you were not satisfied with our product. If your situation meets the refund requirements for our Work Travel Conflict protection detailed in your protection wording, please contact us at [email protected] and we will be happy to expedite your information to your refund request and have it reviewed right away. Warm Regards, Refund Protection Support

Hi Amber, The protection is designed to help when unexpected events, such as a covered illness, injury, severe weather, or other unforeseen circumstances prevent someone from using their tickets. To help ensure your concerns are fully reviewed, we’ve escalated this matter to the park’s management team, as they are best equipped to investigate purchase and order-related issues. They’ve confirmed that three of the four tickets associated with the order were used and will continue reviewing the details with you directly. Kind Regards, Refund Protection Support

Hi Lisa, Thank you so much for your thoughtful words. We know unexpected situations can be stressful, and we’re happy our team was able to provide the support you needed. Hearing that we exceeded your expectations truly means a lot. We hope to provide you peace of mind with our protection again in the future. Cheers, Refund Protection Support

Hello Jose, Thank you for providing feedback regarding your protection, we apologize if our protection wording was unclear. Our protection is designed to help with many unforeseen situations, however, it also includes specific protection requirements and exclusions that determine when a refund can be approved. While we know that isn’t the outcome you were hoped for, decisions are made based on the protection wording and the documentation provided. At the time of check-out, there is a confirmation email including the protection wording which also would allow you to cancel your protection for a refund of the premium cost if you were not satisfied with our product. We appreciate you taking the time to share your experience and will use your feedback as we continue looking for ways to improve. Thank you, Refund Protection Support

Hello Alexis, Thank you so much for taking the time to leave this review! We’re happy to hear our team was able to respond quickly and provide the support you needed. Providing timely assistance is what we strive for, so it’s wonderful to know that reflected in your experience. Thank you again for your feedback, and we’re always here if you need us in the future. Warm Regards, Refund Protection Support

Hi Veronica, Thank you so much for taking the time to leave your feedback. We’re so glad to hear your request was completed promptly and that you had a great experience with our team. Thank you again for your kind words, and please don’t hesitate to reach out if there’s ever anything else we can assist with. Cheers, Refund Protection Support

Hello Jenna, We’re so happy to hear you found the process fast and reliable. We also appreciate you mentioning the confusion around the different names used during the return process. Hyperwallet, a trusted partner of PayPal, is our secure payment partner that helps deliver approved refunds safely. While you may see different company names during the process, they each play a specific role in helping process and issue your refund. We’ll be sure to share your comments with our team as it helps us identify opportunities to make the experience clearer. Thank you again for your thoughtful review, and if you need any additional assistance, please do not hesitate to contact us at [email protected] Best wishes, Refund Protection Support

Hi Tatyana, Thank you so much for sharing your feedback. We’re glad to hear the process felt simple and that our team made the experience a positive one. We know unexpected situations can be stressful, so it means a lot to know we were able to help. We truly appreciate your review and hope you get to enjoy your next event. Kind Regards, Refund Protection Support