FanShield (fanshield.com) has a 3.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The whole process took less than 12 hours and was super easy.
Hi Katie, Thank you for your kind review. We're so glad the refund process went smoothly and your funds came through without any hassle. We look forward to giving you that same peace of mind whenever you need us. Take care, Refund Protection Support
Im trying to refund my 2 tickets in canadas wonderland unfortunately this FANSHIELD INSURANCE asking too much document. My 2 kids didn’t make it to comeby because they had a mechanical issue in their car then asking about the police report and mechanical issue etc. unfortunately i cant provide these kind of proof. Its just a minor issue of the car and they just got late and my ex wife decide to cancel it. I bought this insurance to make sure i got refund. Unfortunately they dont want me to get my refuns cost $130 plus $23 for this insurance. I spoke to a lady and leave voicemail to them never hear back from them. Dont get this insurance its a big SCAM i lost $150!!! Scammer!!!!!
Hi Shann, We’re so sorry to hear your family wasn’t able to make it to the park. Your feedback is highly regarded, and it's essential to underline that your concerns have been attentively registered. We would like to explain that the optional refund protection is designed to help when unexpected situations prevent someone from attending after their purchase. Because each refund request is reviewed individually, specific supporting documentation is typically needed so we can verify what happened. Additionally, our Mechanical Breakdown protection is intended to protect you if your transportation fails within 48 hours before your event. That being said, we appreciate you bringing your experience to our attention as we are committed to continuously improving the experience we provide. A dedicated representative will be in contact to provide additional assistance for what you have mentioned. Thank you, Refund Protection Support
Fan Shield came through when I needed them, I have purchased concert ticket protection for years now and finally when I needed to invoke the protection they came through with flying colors.
Hi Kenneth, Thank you for taking the time to share your experience. We’re so glad we were there when you needed it and that your refund request was handled successfully. We appreciate your trust over the years and are grateful you chose to share your feedback. Wishing you many great concert experiences ahead! Cheers, Refund Protection Support
Due to unforseen circumstances I was unable to attend a concert. I'd never used rocket insurance before and worried it was a waste. However I seamlessly received my refund after filling out a short form.
Hi Joel, Thank you for sharing your experience. We’re happy we could help when your plans unexpectedly changed and make the refund process as simple as possible. We appreciate you taking the time to leave a review, and we hope your next event goes exactly as planned! Kind Regards, Refund Protection Support
There was a refund fee even though I had a valid reason for refund. What a rip off. Buying refund protection was a waste of money
Hi Mari, We’re sorry to hear you left feeling disappointed and we appreciate you bringing this to our attention as we’re always looking for ways to improve. To provide a little more context, the fee you mentioned was the cost of purchasing the optional refund protection. That protection allowed you to submit a refund request for the event cost if you are unable to attend your event due to an unforeseen situation. We took another look at your refund request and can confirm that it was approved. However, we’d still like to learn more about your experience and will be reaching out to you directly. Thank you again for sharing your feedback. Warm Regards, Refund Protection Support
Unlike Allianz who stated one thing and then came up with loopholes to deny my claim, Fanshield was simple and straightforward. If that pile of pus is the insurance company used by ticket sellers, I'll give my tickets away rather deal with those skanks. With FanShield I filled out the claim, uploaded the requested paperwork on Saturday and on Monday my claim was approved. My refund is on the way.
Hi John, Thank you for taking the time to share your experience. We’re glad to hear the process was straightforward and that your request was reviewed and approved quickly. It's great to hear that we were able to protect you in a time of need. We look forward to having your back with future events and if you need any additional assistance, please do not hesitate to contact us at [email protected] Kind Regards, Refund Protection Support
I have tried to get a refund on tickets for over 2 months. Every time you accomplish one they have a new one. I bought tickets for my wife’s birthday to see George Strait and a couple days before the event her sister had passed away. We jumped through every hoop they wanted even providing them with a death certificate. I finally received an email stating that my payment had been approved and got an email from what I consider another sham operation tell me to click on the link to receive the payment. Every clickable link came up with a bad ipo address and could not connect and of course they don’t have a phone number. Just emailed fan shield again the other day day and got an automated reply that someone would reach out to me. Have heard nothing. Why they don’t just credit the card you used for the purchase and be done with it. I would imagine many people give up on the never ending requests for more information and they just keep the money. If I have any advice do not by this sham product. I noticed my proper email did not come up. Now I can’t enter my proper email address. How do I get my proper email address in this post it has obviously been modified by someone.
Hi, Thank you for sharing your feedback. We’re sorry to hear this process has been frustrating, during what sounds like a very difficult time for your family. We’d like to provide some additional context regarding your refund request. Our records indicate that your refund was approved, and our team has attempted to contact you to assist with collecting the payment. In some cases, issues accessing a payment link can be related to email, browser, or network-related issues, and we’re happy to help troubleshoot those concerns. We appreciate you bringing this to our attention. Our team will reach out through a private channel to discuss your situation further and help ensure you receive your approved refund as quickly as possible. Refund Protection Support
This was my first time having to use Purchase Protection for a refund due to some unforeseen circumstances, and I was pleasantly surprised by how easy and straightforward the process was. The instructions were clear, and submitting the required documentation was simple. Once everything was submitted, the turnaround time was incredibly fast. I was honestly shocked that my claim was reviewed and completed within just a few hours. Overall, it was a smooth and hassle-free experience.
Hi Maylene, Thank you so much for taking the time to leave this review, it made our day to see! We're happy to hear that your first experience was smooth and straightforward. Our goal is to make the process as clear and efficient as possible, and we’re glad we exceeded your expectations with a fast turnaround. We appreciate your trust and please don't hesitate to reach back out if there is ever anything else we can do to assist you! Wishing you all the best. Refund Protection Support
Is Fanshield Falsely Advertising? I purchased tickets for Six Flags Great America in May of this year. I purchased them for a fixed date specifically because when I saw the ticket insurance offered by Fanshield, it stated the following - "BENEFITS OF FLEXIBLE TICKETS Make your tickets flexible and receive a 100% refund for your ticket cost if you’re unable to attend due to several refundable reasons, or receive a one-time cash benefit should your experience be cut short due to bad weather. Coverage is subject to terms below. Bad Weather during your visit Personal or Family Illness Severe Weather Personal Injury Relocation / Termination Traffic Accident / Mechanical Breakdown Trip Interruption & Delay" This specific wording of receiving a refund due to "bad weather during your visit" is what specifically drove me to purchase tickets and apply the insurance. If I had known I would be denied a refund due to weather, I would not have purchased the tickets for a set date, and instead would have purchased tickets for "any date". I have now spent not only the ~$200 for tickets and fast passes, but have also lost an entire day of PTO due to not being able to attend the park due to rain. I would strongly discourage anyone from purchasing Fanshield in the future. They will take your money and not deliver on the promises they advertise on, or at the very least, they will promise you something they will try to weasel their way out of honoring.
Hi Elizabeth, We're sorry to hear about how disappointing this experience was for you - especially after planning this event, scheduling time off work, and counting down the days until you arrived. We’d like to provide some additional context regarding your concerns. Our protection protects an individual against certain situations that would prevent them from attending. Certain weather-related situations may be eligible for review, while situations involving changes made by an event promoters are evaluated differently. Information regarding eligible situations and how the protection works is available during purchase and on our public information page. We appreciate you sharing your concerns and the opportunity to review your experience. Because every request is unique, we’re unable to discuss further specific request details publicly. However, our team will be reaching out directly to discuss your situation further and provide more information on how this will be escalated. Warm Regards, Refund Protection Support
My experience during our difficult time was quick and respectful of our situation.
Hi Chantel, Thank you for taking the time to share your experience. We are sincerely sorry for your loss and appreciate you trusting us during such a difficult time. We’re glad our team was able to assist you with care, and efficiency when you needed it most. Wishing you and your loved ones peace and comfort. If you need any additional assistance, please do not hesitate to contact us at [email protected] Kind Regards, Refund Protection Support
Refund came quickly! Be prepared to provide documentation as to why you are requesting a refund. Good service.
Hello Lilia, Thank you for your kind review! We’re glad to hear your refund was processed quickly and that you had a positive experience. Having documentation ready upfront can definitely help make the review process more efficient and allow for a faster resolution. Thank you again for sharing your feedback, and we hope to be there for you if you need us again in the future! Refund Protection Support
Given my refund was due to a health issue that prevented me from attending something I really believed in, the process was made simple and easy. Much appreciated.
Hi Maribeth, Thank you for taking the time to leave a review. We’re sorry a health issue prevented you from attending something that was important to you, but we’re glad the process was simple and easy during a challenging situation. We appreciate your kind feedback and are grateful we could help when plans didn’t go as expected. We wish you all the best moving forward and please don't hesitate to reach back out if there is ever anything else we can do to assist you! Refund Protection Support
Excellent service, highly recommended. I'm always a little sceptical about services like this - sounds good, but when you have a legitimate claim they make it painful in the hope you give up. That's definitely not the case here - I had a very legitimate issue, I provided the evidence and the refund was granted quickly and sent my way extremely efficiently.
Hi Paul, Thank you for sharing your experience. We appreciate your honesty about being skeptical at first, and we’re glad the process proved to be smooth and efficient when you needed assistance. It’s really great to hear your request was reviewed quickly and that you felt supported throughout the process. Thank you for your recommendation, and we hope to provide the same peace of mind in the future. Cheers, Refund Protection Support
Very easy and transparent
Hi Taylor, Thank you for sharing your feedback. We’re happy to hear the process was straightforward and transparent. We appreciate you taking the time to leave a review and are glad we could provide a positive experience. We hope to assist you again in the future should the need arise. Best Regards, Refund Protection Support
Clear and easy to follow process; incredibly prompt email responses and follow ups. Couldn’t be more pleased.
Hi Farah, Thank you for taking the time to share your experience. We’re thrilled to hear the process felt clear and easy to follow, and that our team’s prompt communication helped along the way. Your kind words mean a lot to us. We appreciate the opportunity to assist you and if you need any additional assistance, please do not hesitate to contact us at [email protected] Kind Regards, Refund Protection Support
Hi Colin, Thank you for your review! We are excited to know our refund request process is working as it is intended to. We hope to provide you peace of mind with our protection again in the future. Cheers, Refund Protection Support
Hi Katie, Thank you for your review and for taking a moment to share your feedback. It’s always nice to know our team was able to make the process a positive one. We appreciate you choosing us and hope we can provide you with peace of mind again in the future. Warm Regards, Refund Protection Support
Did not get a full refund. This is a scam and should be shut down. You impersonate a hotel when you are not. Also, 24 hours to cancel did not work. We cancelled within 4 hours and you still charged us. What a SCAM to get money.
Hello Georgia, We are sorry that our refund protection did not meet your expectations. While we don’t handle hotel reservations directly, we’d be glad to review the refund protection associated with your booking and help point you in the right direction. Typically, the specific requirements including any needed documentation, and the full scope of protection is presented and agreed to at the time of purchase. If you’d like us to take a closer look, our team would be happy to review the details with you. For assistance, please reach out to our consumer experience team at [email protected] as we are not able to locate your protection or refund request details based on the information provided in your review. Thank you, Refund Protection Support
I wasn't able to make the trip and FanShield issued my refund almost immediately! Thanks so much for helping me out with my refund.
Hi Sarah, Thank you so much for taking the time to leave this review, it made our day to see! We’re glad we could step in when your travel plans changed and that your refund was processed quickly. We appreciate your kind words and are happy we could provide support when you needed it most. Thank you for choosing us, and we hope your future travels go smoothly. Take care, Refund Protection Support
I requested a race entry refund due to a family bereavement. The form was easy to complete. Submitted it with supporting documentation and it was approved almost immediately. After verifying my details, the refund was in the bank account in a matter of hours. Very impressed with the whole process
Hello Steve, Thank you so much for taking the time to leave this review. We’re very sorry for your loss and appreciate you trusting us during such a difficult time. We’re glad the refund request process was straightforward and that our team was able to assist you quickly when you needed it most. Thank you for your kind words, and we wish you and your family all the best. Best Regards, Refund Protection Support
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