FanShield (fanshield.com) has a 3.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
You never know what might happen, especially with children. I'm so glad I bought insurance along with my triathlon registration. My son got injured a few weeks before the competition. He hadn't recovered well enough, so I applied for compensation. Attaching the documents took just a few minutes, and I received my registration fee refund within 24 hours.
I hope this never happens again, but I'll continue to buy insurance. It'll be one less thing to worry about – financial loss.
Reply from FanShield2026-06-05
Hello,
Thank you for taking the time to share your positive experience with us. We are so sorry your son did not get the opportunity to compete, and hope he is feeling better now. We completely understand how important it is for things to run smoothly when you need to cancel, and are happy we could ease your mind and process your refund quickly during a difficult time.
We look forward to protecting your events in the future and if you need any additional assistance, please do not hesitate to contact us at [email protected].
Take care,
Refund Protection Support
A
Amber Golden · 4 reviews · Experienced 2026-04-26 ·
★★★★★
So happy I purchased
So happy I purchased, my sweet daughter had a fainting episode and couldn't race till cleared by cardiology, I simply filled out the form and submitted the Dr.'s note, and they refunded my fees the next day, no questions asked. I fully expected to get the runaround, but this is a program that works as intended. I am grateful and will continue to use FanShield.
Reply from FanShield2026-05-18
Hi Amber,
Thank you for your kind review. We’re so sorry to hear about what happened to your daughter. Hopefully she is feeling better now.
We’re very happy to hear the process was smooth, and once you submitted your documentation, you received your refund quickly.
We truly appreciate you taking the time to let us know your experience went above and beyond your expectations. Thank you again and we wish you and your family all the best.
Sincerely,
Refund Protection Support
J
Joseph Franceschini · 1 review · Experienced 2026-01-09 ·
★★★★★
Quick Processing
Fanshield came in handy when our kids became ill before Disney on Ice. They approved the refund the same day I submitted the claim, which was ideal after paying all of the doctor’s bills. Just make sure you visit a doctor for an illness related claim, as some form of documentation is required.
Reply from FanShield2026-01-10
Dear Joseph,
We appreciate you taking the time to leave your kind review. We're sorry to hear about your children and we hope for a speedy recovery.
We look forward to having your back with future events and if you have any questions or concerns please do not hesitate to reach back out to us at [email protected].
Warm Regards,
Refund Protection Support
