Very professional...took care of activating my extended warranty
Very professional...took care of activating
About Fenix Protect
Data updated- Website
- fenixprotect.com
- Category
- Money & Insurance
- Location
- United States · Addison
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 54% (26/48)
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Is Fenix Protect legit?
Fenix Protect (fenixprotect.com) has a 2.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 43% give 1 star; The business has replied to 54% of negative reviews. Last updated 2026-08-10.
What people say
Great service
Scamming scammers that scam people out…
Scamming scammers that scam people out of money for fake coverage
Reply from Fenix Protect2026-04-16
The policy we set you up with is a 3-year Platinum Home Warranty. This is not a scam, this policy has an A+ Administrator that has been in over 20 years. Please contact Customer Service to answer any questions you may have.
The gentleman was very nice and polite
The gentleman was very nice and polite, but not a lot of given information about the company. Like the name of the company in history on the company.
Reply from Fenix Protect2026-04-13
We would be happy to answer any questions you may have. Please contact Customer Service and they will give you any information you need.
They sent me a letter clearly implying…
They sent me a letter clearly implying that I’m supposed to call them about buying their warranty and would be in legal trouble if I don’t. Obviously nothing ver explicitly stated but also they obviously know what they’re doing is intentionally deceptive
Shady!!!
This company operates in a sneaky manner. They send threatening letters and phone calls about your warranty expiring. The letters don't indicate who they are from. Then when you call to confirm it's the warranty from the dealership they lie and say it is. They did send me my refund but hassled me during the process & a few days afterward about keeping the policy. When I do buy an extended warranty, it won't be with a company that operates in such an underhanded manner.
Reply from Fenix Protect2026-04-07
Our letters are not meant to be threatening; however they are time sensitive. We apologize if there was any misunderstanding in who the coverage is through. We are not affiliated directly with the dealership. We do have fleet accounts with multiple companies to ensure any Customers needs are taking care of efficiently. Our policies can be used at any Dealership or licensed repair facility nationwide.
Communication very well
Communication very well!! Understandable and very excepting of our family situation and found us something we could afford and not have to feel rushed of worried
Easy and quick very helpful
I just bought a new car with the best…
I just bought a new car with the best warranty I don't need this Fenix Protect! They sent me a car recall letter to trick me into calling. I never even knew the name of the company until I got the email. This is false advertising and I want to cancel and get my money back!
Reply from Fenix Protect2026-04-07
We apologize for any confusion. However, the letter you received from us does not state "recall" anywhere on the offer. I do show your account has been cancelled per your request.
What’s important to have protection on your car
Very good explain everything well great price and great coverage
They handle professionally Babahilmi…
They handle professionally Babahilmi sahid
I told him I wanted to cancel the whole…
I told him I wanted to cancel the whole thing and also said it was going to only be 150 to do it and he charged me 350 after I told him I wanted the whole thing canceled
Reply from Fenix Protect2026-04-07
The amount processed on your account was $150. I do show your account has been cancelled and you will receive the refund in 3-5 business days.
nothing more than a scam
nothing more than a scam. they will refuse to refund your money. safe yourself.
Reaching out to keep you informed
One on one contact. First hand knowledge
Agent was very nice I understand the…
Agent was very nice I understand the coverage but still unsure about it. My husband took care of all this stuff, but he passed away this January.
Very good like it
I was told this down payment was 25$…
I was told this down payment was 25$ and confirmed with the gentleman over the phone 3 times before making a purchase and I was charged $225. I then called customer service the gentleman I spoke with was very rude and made it very difficult to cancel and give me a refund on my down payment!!! I do not recommend this company! If I don’t see a refund in a couple days we will be back in touch!!
Reply from Fenix Protect2026-04-07
We apologize for any miscommunication. After reviewing the phone calls, the Representative did state the activation fee would be $225. I do show the account was cancelled and refunded per your request.
a scam to lure people into buying
a scam to lure people into buying. will not be buying again and will cancel membership.
Good service by phone
I really appreciated the patience and attentiveness of my representative when I called.
Very helpful and very patient
Very helpful and very patient. Answered all my questions ..