Fenix Protect (fenixprotect.com) has a 2.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 43% give 1 star; The business has replied to 54% of negative reviews. Last updated 2026-08-10.
I have not received my package it been three weeks.
I show the policy was set up on 3/12/2026. Per our tracking, your policy was mailed on 3/18/2026 and delivered on 3/22/2026. Please contact our Customer Service department so they can assist you further.
Price was to high after reading information on what they cover or what they pay on a claim.
I show we set you up with a 3-year Platinum Home Warranty. We would be happy to go over the policy with you. If you have questions or concerns, please do not hesitate to contact Customer Service.
You are supposed to have canceled my contract, I was scammed! Refund my initial amount immediately!
This was cancelled per your request on 3/16/2026. The down payment was refunded back to your account.
I did not request for any coverage. It was deceptive. My payment should be refunded and the auto payment should be canceled. When I called your customer care she refused to cancel it.
I do show the account was cancelled per your request. The down payment was also refunded to your account.
The representative on phone did not explain the whole process of whole amount and monthly payments
We apologize for any miscommunication. We will review this file for quality control.
Customer service was great, he explained with good detail until I understood how my service was gonna work, very patient!
This is regarding the 6 -year policy you set up on 3/10/2026. Please contact Customer Service to go over any information needed.
Your Consultant who assisted me was kind and thorough and he made me feel welcomed too
So far, so good. I just recently applied. Haven't had to have help for repairs yet.
THIS COMPANY IS A SCAM THE SEND YOU A FINAL NOTICE MAIL PRETENDING TO BE YOUR FACTORY WARRANTY COMPANY. WHICH COMES AUTOMATICALLY WITH THE THE CAR NO ADDITIONAL CHARGE !!!!!! BE AWAREEE !!!!
Totally misunderstood billing. But has promptly agreed to refund me.
We are sorry if you misunderstood about the billing. We are happy to answer any questions you may have.
Remove :FINAL NOTICE: IMMEDIATE RESPONSE NEEDED" Remove "MYLENDINGINSTITUTION" PLEASE CALL TO VERIFY" REMOVE "OFFICIAL BUSINESS... FORM 9550-WARR I consider this close to deceptive, I would never do business with a company that plays games like this, it erases all credibility. BYE!
This is an 'extended warranty' company using my bank's logo on their paperwork. Scam.
We are not a scam. This policy is through Warranty Global Group. They have been in business 20+ years and have a A+ rating on the BBB.
Super upset with the marketing tactics here. I was sent lots of mail that made it seem like this was coming from my mortgage company. I feel completely scammed.
We apologize if you were receiving multiple offers for a policy. The offer you received from us is not a scam. Our product is through Warranty Global Group who has been in business over 20 years and is A+ rated with the BBB.
Mr. Legend was very informative and so nice. I appreciated his help. Diane Thompson
Great service. Abby was great to speak to and she helped close this.
103 reviews matching