Scam artists
Scam artists. They sell you worthless warranties by sending you predatory letters and notices. They know what they are doing. Scum of the earth.
About Fenix Protect
Data updated- Website
- fenixprotect.com
- Category
- Money & Insurance
- Location
- United States · Addison
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 54% (26/48)
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Is Fenix Protect legit?
Fenix Protect (fenixprotect.com) has a 2.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 43% give 1 star; The business has replied to 54% of negative reviews. Last updated 2026-08-10.
What people say
Horrible
Horrible, did everything they could to try to make me purchase. Double check to see if you are already paying for warranty before calling, otherwise they will try to make you purchase on the spot.
Reply from Fenix Protect2026-02-06
Unfortunately, once a file is open, we have to either set up the protection or decline the file.
I like there Professionalism
I like there Professionalism. The way they reach out to the there Customers such as me is very important. Not just that, they help you with your payment plan. If you're having any financial issues, they are definitely the type of Company, that work with you. I wouldn't change them. ☆☆☆☆☆ IN MY BOOK
Ideal Service Is Appreciated
Agents/representatives were personable, knowledgeable, and extremely patient. Overall, I appreciated this company’s professionalism.
You are a complete scam and fraud…
You are a complete scam and fraud trying to convince elderly people to buy a product they do not need.
Reply from Fenix Protect2026-02-03
This policy is not a "scam". Our policies are with an A+ rated Administrator that has been in business for over 10 years. We have no way of knowing the age of any Customer nor do we ask them for their age. I show you contacted us to set up the policy. All the information on what is covered, the length of time covered and how the policy works was provided. If you no longer wish to keep the policy, you simply need to contact our Customer Service department.
Timely
Timely, secure delivery.
Corrupt letter sent to terrify elderly
I received “Immediate Response Needed” letter that is designed to terrify and bully older people into calling and giving information to purchase unneeded insurance. This practice is abhorrent!! The letter uses language like “This NOTICE is to inform you we have been trying to contact you…about the property’s home owner insurance located at (my address) secured by **CONVENTIONAL HOME LENDER…”. If I weren’t as skeptical as I am, I could have easily been scared into calling. We all know that insurance agents are bullies and do not care about the insured. This company is corrupt.
Living on S.S
Living on S.S. monthly check, made more senior price. Let you know how it is working out.
So rude and very unprofessional with…
So rude and very unprofessional with everything
Reply from Fenix Protect2026-01-28
We do apologize if our Representatives are anything but helpful and professional. We will review these calls for quality control.
Excellent customer service.
The person I spoke with was super nice
The person I spoke with was super nice. However, I have coverage on my vehicle, factory coverage. So I didn't need this. I signed up for it with the understanding I would be reimbursed if I changed my mind. So I am waiting on the full refund, as promised.
Reply from Fenix Protect2026-01-22
I do show the account was cancelled as requested. The refund has also been processed. This should reflect in your account within 3-5 business days depending on your bank.
Excellent customer service
Unfortunate personal reasons caused me to lose this privilege, not with the vehicle at all, just in personal life and health. Either way this company was very nice and so professional. Definitely would recommend. Transparency was so appreciated without being pressured into anything. Such a refreshing thing. I will be keeping this information and come back as they have gained a loyal new customer.
Quick and easy
My experience was easier than expected. The mannerism and knowledge was on point. I have nothing bad to say of the person that handled this experience.
Thanks for your support and helping me with getting my auto protection affordable
Thanks for your support
Really really helpful team over there
Really really helpful team over there, I just wanted to share my gratitude for this company and say that they really took care of me especially the agent Austin I spoke with on the phone he was very friendly and helped me with every single question I had 10 out of 10 would recommend!
Predatory
Predatory. Background: We received a letter from Fenix sent to our home address. This company’s marketing is predatory. They send marketing mail via USPS deliberately written to give the impression the letter is sent from the mortgage company and stated to give a scary sense of urgency that preys on consumers. The mortgage company is named at least twice, including prominently in the header, giving the recipient a clear suggestion the letter is being sent from the mortgage company. Fenix is mentioned only once at the very bottom and in smaller font. The format and font of the addressee in the header is also made to look like an official government or legal document. This company and the people behind it are fraudsters. If they provided legit products or services they wouldn’t need to resort to such manipulation
I was frauded by you all I want my…
I was frauded by you all I want my money refunded or I will contact the police.
Reply from Fenix Protect2026-01-13
There was no fraud between you and our Company. We had you set up with the highest level of coverage available for the best cost. I do show you reached out to our Customer Service department and they were able to assist you.
I already had a warranty for my car and…
I already had a warranty for my car and when I receive the letter to my mail from you guys I that it was MY warranty, I did call immediately English is my second language but the Spanish line was to busy, at the end of the day, I ended up paying two deposits because I thought it was my warranty and it was expired, i did say all this info in the call. I will say I get scam will that letter.
Reply from Fenix Protect2026-01-13
I apologize for any miscommunication. We do have a team of Spanish speaking Representatives that could have assisted you. We were never trying to scam you. We just want to make sure all our Customers have the best level of coverage for the best price. I do show that per your request, the policy you set up with us has been cancelled and refunded.
Intentional deception
They sent me a letter about home warranty that was clearly explicitly designed to trick a homeowner into think it was a legal requirement associated with their mortgage and could result in significant issues if a policy wasn’t in place. It was also designed to look like it was from the lender.