The well being for your costumbre
They treated me with respect and kindness
About Fenix Protect
Data updated- Website
- fenixprotect.com
- Category
- Money & Insurance
- Location
- United States · Addison
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 54% (26/48)
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Is Fenix Protect legit?
Fenix Protect (fenixprotect.com) has a 2.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 43% give 1 star; The business has replied to 54% of negative reviews. Last updated 2026-08-10.
What people say
Good
Seeing is believing
Good protection
The concern for the customer
Customer service is excellent
Deceptive business practice
I received an "official looking" letter in the mail stating that the previous owner of my property had "secured" a home warranty, and that my "mortgage lenders requirements for my current loan may require a home warranty to stay in place at all times to stay in compliance". The joke is on Fenix. I bought the property with cash, no loan. The previous owner was my mother-in-law and the building on the property isn't a residence.
Reply from Fenix Protect2026-03-10
Unfortunately, we are unable to locate your information in our system.
It was very professional and fast
Corey was the agent that helped me
Corey was the agent that helped me . Not sure of his last name, but he was knowledgeable about the offered warranty for my new vehicle, and explained the options offered in my warranty. He was great.
I was mistaken. Sorry.
Things worked out for the best. Fenixs is a solid company.
Reply from Fenix Protect2026-02-19
Mr. Miller, you were not scammed. We are not Mercedes nor did we ever say we were. However the policy you purchased is accepted at any dealership nationwide. As previously responded via email, per your request we have cancelled your policy and also refunded your down payment.
....customer service
Attention customer
They where nice fix my pocket budget…
They where nice fix my pocket budget thanks a lot
Careful!
WARNING: Extremely Negative Experience I received a letter from this company that I personally found vague and concerning. On December 31, 2025, at 11:28 AM, I spoke with them and later realized I had agreed to a $150 charge that I did not fully understand at the time. I regret agreeing to it and felt misled by how the information was presented. This was my personal experience, and I encourage others to carefully review any documents and ask questions before agreeing to anything.
Reply from Fenix Protect2026-02-18
We are not a scam. Our policies are sold through A+ Administrators and can be used at any dealership or licensed service facility nationwide. After reviewing the phone call from when you called in to set this policy up, the Representative explained exactly what you were signing up for. You were not forced into setting this policy up.
The representative knew how to handle…
The representative knew how to handle my responses as frustrated as I fell, and he took it calmly and he didn’t use it against me and he was patient and I bet him and I do apologize to him as well but he was good at his job. He is.
NO POLICY RECEIVED
I NEVER RECEIVED A COPY OF MY POLICY AFTER I TALKED TO THE INITIAL REPRESENTATIVE.
Reply from Fenix Protect2026-02-17
We do apologize that you did not receive the first booklet that was sent. I do show you spoke with a Representative, and another booklet has been sent to you.
amazing very polite and very patient…
amazing very polite and very patient recommend 10/10
They were not helpful at all literally…
They were not helpful at all literally all the staff are rude!
Reply from Fenix Protect2026-02-12
Ms. Bhandari, I do apologize for any inconvenience. We were able to review the conversations between you and our staff and there was never a moment where anyone was rude or unhelpful. We will have a supervisor reach out to see if there is something we are able to assist you with.
Everything was explained clearly so I …
Everything was explained clearly so I could understand why I was getting
Friendly
Friendly, understanding and knowledgeable
She was very nice and respectful 🙏🏾 and…
She was very nice and respectful 🙏🏾 and very helpful I want to say Thank you again Ms. Protect
it is fraud.
Reply from Fenix Protect2026-02-09
Please let us know what you think is "fraud". You contacted us on 2/3/2026 and set up a 6-year new car coverage. This is the highest level of coverage you can get on a vehicle. Our Administrator has been in business over 10 years and is A+ rated. This policy can be used at any Dealership or licensed shop nationwide. If you do not wish to continue with the policy you purchased, simply contact our Customer Service department.
Satisfied customer
Customer representative was courteous, knowledgeable, and efficient in resolving my issue. I was very satisfied with our interaction.