Fever (feverup.com) has a 4.1 out of 5 rating on OK.one, based on 216 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 12% of negative reviews. Last updated 2026-08-10.
I'm just trying to login but my phone number can't be verified. I need to login to get to my tickets for August 13th which is next Thursday.
We’re sorry you’re having trouble verifying your phone number to access your tickets for August 13th. Please reach out to our support team so they can help you get logged in as quickly as possible, and we hope you enjoy your Fever experience next Thursday.
Do not go through them it’s a nightmare they are just scamming the customers and venues.
Great experience but take your time to see everything. Some things are more for kids but there is plenty for adults. Wait to see everything and know that it will change, specially the last exhibit, and you want be disappointed!
So glad you enjoyed the experience and took the time to see everything! It’s great to hear there was plenty for adults too, and that the last exhibit made it worth the wait. Hope you enjoy more Fever experiences soon!
If I could rate it a 0 I would. I had a emergent medical situation the day of the dinner i had purchased flexible cancelation tickets. They refused to refund me because their terms state I need to inform them 48 hours in advance I was going to have a emergent medical situation... LIKE SERIOUSLY??? Ok I guess I will let them know in 48 hours I will have a stroke so I can get my money back... HOW STUPID IS THAT?? I got a note stating i was in the ER from the attending physician stating I was in the ER and it was impossible for me to attend the dinner and yet they still refuse to refund me. PLEASE FOR THE LOVE OF EVERYTHING HOLY PLAN YOUR HEART ATTACKS 48 HOURS IN ADVANCE. I totally wish I would have read the reviews before purchasing tickets. This is highway Robbery. DO NOT TRUST FEVER!!!!
So glad you had such a positive experience with Fever. We really appreciate your kind words and hope you enjoy many more unique Fever experiences soon.
I accidentally booked tickets for the wrong date and immediately bought new tickets for the correct date through Fever. I had read Fever’s FAQ and understood it to mean that refunds were possible with a 10% fee deducted. Only afterwards was I told that this applied only to tickets with a specific refund option. Customer service was extremely polite, but completely inflexible. Every reply contained long, friendly explanations about how much they wanted to help, while they repeatedly refused to provide an actual refund. It felt like talking to a very polite wall. They eventually offered a voucher, but even then I received conflicting information about whether it would be valid for 60 days, 90 days or 9 months. Be very careful before booking. Their refund policy is much more restrictive than the FAQ initially made it seem, and based on my experience, they are unlikely to help with a refund even when you immediately buy replacement tickets for the correct date.
I accidentally bought tickets for the wrong date for the Royal Canadian Circus and contacted support multiple before the performance I actually wanted to attend although a few days after the performance I accidentally bought tickets for. Fever confirmed my tickets were never scanned or used, but refused to exchange them even though seats were still available, citing company policy. Honest mistakes happen, and I was disappointed that no customer service discretion was shown.
The booking tickets and extras to see Ramas II at Battersea Power Station was relatively straightforward forward. However , I did feel compound to add extras like ‘jump the queue’ which was totally unnecessary as we were the only ones there. When I mentioned it to the staff they were embarrassed and said ‘it happens all the time.’
Incredibly stress free ability to change ticket date and time. I hit confirm before I realized I work the day I chose and it just gave me an option to change it.
So glad the ticket date and time change was stress free for you. We’re happy Fever could make that adjustment easy, and we hope you enjoy many more great experiences with us soon.
The catacomb tour is a hidden gem in lower manhattan from the beauty of the old saint Patrick church and pipe organ to the history of the struggles of the early Catholics. 90 minutes was a perfect time to incorporate all the history!
Thank you for sharing this lovely experience! We’re so glad the catacomb tour felt like a hidden gem, and that you enjoyed the beauty of Old Saint Patrick’s Church, the pipe organ, and the history throughout the 90 minutes. Hope you enjoy many more Fever experiences soon!
I made a mistake with my booking and FEVER was on it immediately. It was also so simple to switch my dates. I have confidence in the FEVER website and will always use them when I can!! FEVER ROCKS!!!!!
So glad we could help get your booking sorted quickly and make switching your dates simple. It means a lot to hear you have confidence in Fever, and we’d love to welcome you back to another Fever experience soon.
Glad to hear the app was easy to use and made booking simple for you. We’re happy you had a smooth experience with Fever, and we hope you enjoy many more unique Fever experiences soon.
I accidentally purchased a ticket for 2pm when I actually wanted to attend at 8pm. I was able to change my time from 2pm to 8pm and pay the difference in ticket price. I’m extremely happy and pleased that I could make this change!
So glad you were able to switch your ticket from 2pm to 8pm with ease. We’re happy Fever could make that change simple for you, and we hope you enjoy the experience!
Awful booking system. Confusing and impossible to alter.
False advertisement on a very low quality event. The event was advertised to be in English at time of purchase of the ticket. The day BEFORE the event, Fever sent out an email stating it will be held in French. I quickly contacted customer support to get a refund as I did not want to attend anymore. I never got an answer so I attended not wanting to waste it entirely. The event was TERRIBLE. Poor quality performances, watered down mixed drinks (they had advertised elaborate cocktails). Overall an experience not worth $90. They responded 2 weeks later to simply apologize for the inconvenience. That is unacceptable.
Made an error on times for my tickets changing them was very easy
Glad changing your ticket times was so easy! We’re happy Fever could make that part of the experience smooth for you. Hope you enjoy more Fever experiences soon.
They responded to all my emails in a timely fashion and helped to answer all my questions and concerns.
We're glad our customer support could respond promptly and help answer all your questions and concerns. Thanks for sharing your experience with Fever, and we hope you enjoy more great Fever experiences soon.
Despite speaking to a representative from Fever at the venue, who personally admitted that their website was experiencing problems and that some customers were being charged twice, customer service failed to resolve the issue. As a result, I was charged an extra £236 for tickets that I neither ordered nor used. Despite my attempts to have this corrected, no action was taken, leaving me with no choice but to dispute the charges with my credit card company. This has been an extremely frustrating experience, and I am very disappointed with the lack of customer service and accountability. Unfortunately, after this experience, I will never purchase tickets through the Fever website again.
The entertainment was great! The wine not so good! Could have had great local wine
So glad you enjoyed the entertainment! We’re happy the experience was a great one, and we appreciate your note about the wine. Hope to welcome you to another Fever experience soon.
I had a genuinely awful experience with Fever's customer service. I accidentally purchased tickets for the wrong cinema (Purple instead of Yellow) and contacted customer service immediately, hoping they could simply amend the booking so I could still attend that evening. Instead, I spent ages answering endless questions from one representative, only to be told my request was refused. To make matters worse, another member of the team then emailed apologising for the issue, asked me even more questions, and after I took the time to respond, they simply closed the case without resolving anything. As a result, I didn't go to the cinema at all and wasted both my time and money. Mistakes happen, but good customer service is about finding reasonable solutions. Fever's customer service was disorganised, inconsistent and completely unhelpful from start to finish. I won't be using them again.
216 reviews matching