FilterOutlet.com (filteroutlet.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 58% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-12.
Initial filter was the wrong size purely due to the air handler manufacturer's documentation not including the exact size required. The customer support representative was so helpful and shipped a new set of filters immediately without waiting for me to returning the one that was the wrong size.
I have been ordering filters online for almost 4 years now from Filter Outlet and am very satisfied with both the product and service. And LOVE the fact that I am getting 3 filters for the price of 1 in the store! The filters perform just as well as the name brand. Filter Outlet keeps my information on file so re-ordering is super simple.
I ordered 3 refrigerator water filters. All arrived with white foriegn matter inside the inlet of all I wasted over an hour trying to talk to some one, but with their use of recordings, mumbering systems they leave you hanging. I've worked engineering for many years changed out countless filters. These are the worst I've seen of "new" filters. Eugene Stang
We appreciate you bringing this issue to our attention. We would like to assist you with your issue. Unfortunately, you did not provide enough information for us to identify you. Please give us a call at 888.407.5688 and we will be happy to assist!
Decent price and great customer service. Our one filter had a strange taste and they replaced it free of charge!
We appreciate you bringing this issue to our attention. We would like to assist you with your issue, so we will reach out to you directly from our customer service portal via email. If you prefer you can also reach out to us by calling Customer Service at 888-407-5688 or contacting us via email at [email protected] Thank you for your business and we apologize for any inconvenience
Tracking data was non existing between order confirmation and delivery, and actual delivery was late.
Received my replacement filter for my Hayward pool filter the day after I ordered.
Exactly as expected. The right size, great price, fast shipping. Will order from here again.
Your staff is amazing. I ordered the wrong filter twice and they were so understanding. I finally ordered the right one. I had never ordered one for my frig before but had to this time & now know which one to order thanks to your staff. Wonderful company & great prices.
Easy on line ordering process. Quick delivery of product. High quality filters.
Although the first shipment was incorrect, the customer service department send the correct one the next day and suggested I donate the other filters to Habitat for Humanity, which I happily did. Thanks for you great customer service.
I ordered the wrong filter for my fridge. Once the product came I have written 4 emails since Aug. to contact the returns department on how to return my items. Now, months later I still have the wrong filters and no reply to any of my emails. I'm a busy mom of 6 who doesn't have extra time to waste on writing emails....I'm very disappointed.
Hi Tiffany We did receive your email dated 08/22/2023. We responded letting you know that you did not need to return your merchandise and refunded your order in full. We apologize the filter did not work for you. Thank you
website for me was a little difficult to navigate, but called customer service and it top notch
prompt sales and pkg received prompty. Return policy was more than fair. Will deal with them again.
I ordered fridge water filter on-line from FilterOutlet.com. It was delivered on time, perfectly fit to my fridge. Will order it again.
Quick shipping, fair price, purchased enough to last for a year & a half.
The order process was good, but the shipping time was slow. The filters work just as well as the 3m ones, at a fraction of the cost.
These guys are great. I won’t by another filter from anyone else ever again. Fast, friendly, price is right and good quality products. Thank you for the great service.
My order never arrived. I received someone elces box that I thought were the filters. It had my mail stickers on the box and the post told me the filters were delivered. I called the post carrier and reported this and never heard back from them. I called you and explained what happened and you immediately sent my filters at no cost to me. I still have the other person’s box. Thanks, I call this excellent service.
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