The Fireplace & Chimney Authority (fireplaceandchimneyauthority.com) has a 4.9 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher. Last updated 2026-08-10.
Paid $299.00 for cleaning & inspection of my gas fireplace. The tech completed the cleaning within 45 minutes and stated that all seemed good with the fireplace but noted the fan was not working as he wrote up the ticket. First of all, the fan was fully functional before the cleaning. Plus, if the fan wasn’t working he shouldn’t have been finishing up the work without correcting the issue. After I mentioned it was working fine before, he opened up the bottom and realized he had turned it off. A rather large charge for an unskilled professional.
I called this company for putting the chimney cap on my fireplace vent. The guy came with his assistant and finished the work in time. Did a good job. He showed me the picture of what he did. Reasonably priced. I will recommend this company strongly
Chris the technician did a good job of painting, cleaning and explaining how to maintain my fireplace. However, I was disappointed with having to call the office three times to have the fireplace logs placed properly to avoid soot damage. Chris is a true professional and was very courteous.
T
Tony · 6 reviews · Verified · Experienced 2026-04-16 ·
★★★★★
The technical team did an outstanding…
The technical team did an outstanding job! The treated my home like it was there own! They were true professionals!!
C
Carol · 6 reviews · Verified · Experienced 2026-04-16 ·
★★★★★
Technician was friendly
Technician was friendly, efficient & knowledgeable.
Techs arrived early but waited offsite till I arrived and returned their call. My small gas stove was not turning on instantly and not staying on and I needed to get it working to sell the house. Techs did maintenance, added some nice embers and viola, good as new. No charge beyond the maintenance call. Great guys! Young, energetic and super friendly. All smiles all around!
The technician was knowledgeable and addressed the reason for the visit. Just disappointed with the fact that he left the flute opened in the fireplace leaving the family room very cool and uncomfortable until we discovered the problem. Also he needed to use an electrical outlet that was being used which he unplugged the recliner and never replugged it. Seemed like he was in quite a hurry to leave. I was to receive a call as to the time they would come out to do the service. Never received a call
Great service, meticulous cleaning. The service person was very polite and clean in his work. I wish more companies provided this overall experience with the same high quality and pleasantness. Kudos to them for a job well done. I would recommend them to everyone.
F
Frank H. · 1 review · Verified · Experienced 2026-04-02 ·
★★★★★
Professional and hard working!
The guys doing all the work! They wer very hard working, courteous and professional! You could not find a better group of people to work for you! Rocky, Matt, Roger and Alex!
Guy was wonderful! He came in, cleaned up my fireplace, check it over and had everything working in tip top shape fairly quickly! Thank you for the great service!
Everyone I dealt with at Fireplace and Chimney Authority was great. Bernardo who did my work was very professional and did an excellent job. Diane in the office was thorough and always called me back. I would not hesitate to use their services again.
