Highly Recommend
Thorough, trustworthy, solved a long-standing issue! We have had an issue with our gas fireplace since we moved into our brand new condo unit 8 years ago. Early on, we had another vendor who completed some basic things. It did not solve the issue (gas fireplace kept turning off after a period of time). I became disheartened and in the recent cold winter decided I was going to do everything in my power to get it fixed. I researched what companies in the area were experts in this brand (Empire) and found this company. They came out once, did thorough troubleshooting and cleaning, and thought it was fixed, but it was not. Disheartened again, they had proposed solutions, after consulting directly with the manufacturer. They gave two options, once that would likely solve it and the other additional item to rule out all causes. I did it all, and it is finally resolved. Admittedly, this wasn't cheap -- two visits (second with a returning discount) and the parts, but it is resolved. It was money well spent and the fact they did the detailed analysis and consulting with manufacturer versus "just trying things" is what set them apart. I would recommend! Only suggestion is to have an online system that allows you to pay for parts you've ordered -- having to call each time and give a credit card over the phone feels a bit legacy. Our technician was Chris, and he was great!