Fishneo

Hey Dianne Armitage, Just wanted to say thank you for the amazing review on Trustpilot. Calling our tees "works of art" – that really made our day. That's exactly the feeling we're going for. We can't wait for them to land on your doorstep either 😊 Hope you love them as much as we loved making them. And if anything comes up in the meantime, just give us a shout. Thanks again for your support and kind words. Means the world. Best, Fishneo Customer Service Team

Dear Mrs Thomas, Thank you for sharing your honest experience with our tank tops – and I'm truly sorry they didn't fit the way you hoped. Just to explain: our tank tops are designed with a unisex fit, which tends to be broader in the shoulders and narrower through the hip compared to a typical women's cut. We understand that this doesn't work for everyone, and we really appreciate you pointing it out. Could you please reply to this email with your order number? Once we have that, our team will look into your case and guide you through the return process as smoothly as possible. Thank you again for loving our designs – we regret that the fit got in the way, and we appreciate the chance to resolve this for you. Best regards, Fishneo Customer Service Team

Hi, Liz Samson, Thank you so much for taking the time to leave such a thoughtful review on Trustpilot – and for coming back to order again! That truly means a lot to us. We're delighted to hear that you loved the print quality and the jersey tops overall, even with the sizing being a bit larger than expected. You're absolutely right – checking the measurements beforehand makes all the difference, and we're glad you decided to size down on your next order. That's a great tip for future customers as well. We also appreciate your patience with shipping times. We know waiting isn't always fun, but it makes us very happy to know you feel it's worth it in the end. We're continuously working to improve our delivery speeds without compromising quality. Thank you again for your honest feedback and your loyalty. If you ever need help finding the right size or have any questions, just let us know – we're always here for you. Best regards, Fishneo Customer Service Team

Dear Davide, Thank you for sharing your experience, and I am truly sorry for the frustration and time you've had to endure over the past five months. Please know that we take your situation very seriously. We understand that your order was never delivered, and that our previous responses did not meet your expectations. That is not acceptable, and we want to make things right. Could you please reply with your order number or the email address used at checkout? Once we have that, we will immediately look into what went wrong and personally ensure that a proper resolution is provided. We appreciate your patience and the opportunity to address this. You have our full attention now. Best regards, Fishneo Customer Service Team

Hi, Keith Cross, Thank you so much for taking the time to leave such a kind review on Trustpilot – we truly appreciate it! We're delighted to hear that you found our site easy to use, and that you're happy with the quality, pricing, delivery, and packaging. That's exactly what we strive for at Fishneo – a smooth, reliable experience from start to finish. Your happiness means the world to us. Thank you again for your support, and we can't wait to have you back soon! Best regards, Fishneo Customer Service Team

Dear jrosli, Thank you so much for taking the time to leave such a kind review on Trustpilot – and for being a returning customer! We're truly delighted to hear that you've found our website easy to use, our product selection good, and that we've been able to offer you a wider choice. That's exactly what we aim for at Fishneo – a smooth shopping experience with quality options you'll love. Your encouragement means a lot to us, and we'll keep working hard to stay good and excellent, just as you said. 🙌 If you ever need anything, we're always just a message away. Thanks again for your trust and support – we look forward to serving you again soon! Best regards, Fishneo Customer Service Team

Dear Matthew Gunning, Thank you so much for your wonderful review on Trustpilot! We're really happy to know that the colors came out just as bright as the thumbnails, and that the fit worked well for you. That's exactly what we aim for – no surprises, just great quality you can count on. And hearing that you'll be ordering again means the world to us. We can't wait to have you back at Fishneo! If you ever need any help or recommendations, just drop us a message. Thanks again for your support 😊 Best regards, Fishneo Customer Service Team

Hi, Greg, Thank you so much for your great feedback on Trustpilot – and for being a second-time customer within just two weeks! We're really happy to hear that you found the selection and payment process easy 😊 I completely understand your concern about the delivery timing, especially since you're heading overseas on the 23rd and would love to show off your new pieces. Could you please reply with your order number? Once we have that, we will check the current status of your shipment right away and do our absolute best to make sure it reaches you before 21 April if at all possible. Thank you again for choosing Fishneo – we truly appreciate your support and patience. We'll get back to you as soon as we have an update. Best regards, Fishneo Customer Service Team

Dear Dominique, Thank you for your honest feedback on Trustpilot. I’m really sorry to hear that you received the wrong t‑shirt (twice), that the size was far too big, and that the fabric felt synthetic instead of washed cotton. That’s not the quality we stand for. Could you please reply with your order number and a photo of what you received? We’ll look into it right away and make sure this gets resolved for you properly. We truly apologise for letting you down and appreciate your patience. Best regards, Fishneo Customer Service Team

Hi Heather Williams, Thank you for your review on Trustpilot – short, sweet, and exactly what we love to hear! We're really glad that your experience with Fishneo was quick, clear, and easy. That's exactly how shopping should be. If you ever need anything else, we're always just a message away. Thanks again and hope to see you back soon! Best regards, Fishneo Customer Service Team

Dear Timothy, Thank you so much for taking the time to leave such a great review on Trustpilot – we truly appreciate it! We're so happy to hear that your shirts arrived in excellent condition and that the quality matched what you saw on our site. That's exactly what we aim for with every order – no surprises, just great products that deliver on their promise. Feedback like yours means the world to us and keeps us motivated to keep doing our best. If you ever need anything or have any questions, we're always just a message away. Thanks again for choosing Fishneo – we look forward to having you back soon! 😊 Best regards, Fishneo Customer Service Team

Hi, Elizabeth Lidster, Thank you so much for taking the time to leave us a review on Trustpilot – we truly appreciate it! We're really glad to hear that you found our site easy to use and that you enjoyed the variety of designs. That's exactly what we're aiming for at Fishneo – making it simple for you to find something you love. If you ever need any help or have questions, feel free to reach out anytime. We'd love to have you back for your next favorite tee! Thanks again for your support 😊 Best regards, Fishneo Customer Service Team

Dear Keith Cross, Thank you so much for taking the time to leave such a kind review on Trustpilot — we truly appreciate it! We're delighted to hear that you found our site user-friendly and that you're happy with the items and prices we offer. Feedback like yours means a lot to us and keeps us motivated to do even better. If you ever need anything or have any questions, please don't hesitate to reach out. We'd love to have you back at Fishneo anytime! Thanks again for your support 😊 Best regards, Fishneo Customer Service Team

Hi Brenda, Thank you for your honest review. We hear you — you love our designs, but the unisex classic wash looks too aged for your taste, and that's kept you from buying. That's really helpful feedback for us. We're taking this back to our product team to explore offering different wash options (like a cleaner, non‑vintage finish) on future tees. We want our designs to work for as many people as possible. Thanks again for sharing — and we hope you'll give us another look down the road when we have more variety. Best regards, Fishneo Customer Service Team

Hi, Mar Alcántara Thank you for sharing your honest feedback — we truly appreciate it, and we are really sorry to hear about your experience with the print quality on the hoodies. It means a lot that you loved the designs and found the cotton quality fine, but you’re absolutely right — print durability is something we take very seriously, and what you’re describing is not the standard we aim for. We completely understand why that would be frustrating, especially after purchasing three pieces. We would really like to look into this for you. Since we are unable to see your order details from the comment, would you be able to send us a message with your order number or the email used at checkout? Once we have that, we will personally make sure we get this resolved for you. We’re constantly working to improve our quality based on feedback like yours, and we truly appreciate you taking the time to let us know. Best regards, Fishneo Customer Service Team

Dear Mario Davis, Thank you for sharing your honest feedback, and we want to start by sincerely apologizing for the frustration we’ve caused. You’re absolutely right — offering only a partial refund or a discount on a future purchase was not the appropriate resolution when an item arrives with a potential issue. We completely understand why that felt dismissive, and we are truly sorry we handled it that way. After looking back at the photos you shared, we wanted to clarify something on our end. The area in question appears to be a small piece of excess fabric from the cutting process — something that can sometimes happen with certain garment constructions. From the photos alone, it’s a bit difficult to confirm whether it’s a loose thread or an actual cut in the fabric. If it’s possible for you to send a short video (just a few seconds), that would help us understand exactly what’s going on. Once we’re able to verify the issue, we will make sure it gets resolved for you right away — no delays, no runaround. It truly means a lot to hear that you loved the other item you received, and we completely respect your decision if you’d rather not order from us again. But if you’re open to it, we will really appreciate the chance to make things right. Please feel free to reply here with a video or any additional details — happy to help personally. Best regards, Fishneo Customer Service Team

Dear Earl, Thank you so much for taking the time to leave us a review on Trustpilot! We're thrilled to hear that you're happy with your Fishneo experience — from product quality to pricing and shipping speed, it means a lot to know we hit the mark on all fronts. Our team works hard to make sure every part of your experience is seamless, so feedback like this truly makes our day. If you ever need anything in the future, we're always just a message away! Thanks again for your support — we look forward to serving you again soon 💕 Best regards, Fishneo Customer Service Team

Hi, Susan, Thank you so much for taking the time to leave us a review on Trustpilot — and for being a returning customer! We're truly delighted to hear that your previous purchases with Fishneo have been consistently satisfying. Nothing means more to us than knowing we’ve earned your trust, and our team will keep working hard to make sure every experience you have with us is just as great. If you ever have any questions or need assistance with a future order, please don’t hesitate to reach out. We’re always happy to help! Thanks again for your support — we truly appreciate it and look forward to serving you again soon 💕 Best regards, Fishneo Customer Service Team

Dear Mosi, "Dope clothing!!!" — three words that just made our entire team smile. Thank you. 🙏 We started Fishneo with a simple mission: create gear that people actually want to wear. Not just stuff that looks good on a screen, but pieces that feel right, fit right, and hold up over time. Every design, every fabric choice, every little detail — it all comes from a place of wanting to do right by our customers. So when someone like you takes a moment to leave a review, it reminds us why we do this. You're not just buying a shirt — you're trusting us to be part of your wardrobe, your style, your everyday. And we don't take that lightly. Thank you for being here. Thank you for the love. And we truly hope to see you again soon. 🫶 Warm regards, The Fishneo Customer Service Team

Dear Thomas Marallo, Thank you so much for taking the time to leave us a review — and for sharing that great tip about the Search feature! We're glad to hear you found the site fairly easy to navigate. You're absolutely right — with so many styles to choose from, the Search option is a real time-saver. We really appreciate you pointing that out for other shoppers! If you ever need help finding something specific, just reach out — we're always happy to help. Thanks again for being part of the Fishneo family! Warm regards, The Fishneo Customer Service Team