Fishneo

Dear Gabriela Fischer, Thank you for your review. We're genuinely sorry to hear that our shirts didn't meet your expectations – especially regarding sizing and fabric quality. We understand your frustration with the return process, and we want to find a fair solution. Could you please email us again? Our team will personally review your case and get back to you with a proper resolution. We appreciate your patience and the opportunity to make things right. Best regards, Fishneo Customer Service Team

Hi, Thank you so much for taking the time to leave such a lovely review on Trustpilot! We're thrilled to hear that you found our ordering process easy and secure – and that you're happy with the products. That's exactly what we aim for at Fishneo: a smooth, safe shopping experience paired with great designs you'll love. Your feedback means a lot to us, and we hope to see you back soon for your next favorite piece. If you ever need anything, just give us a shout – we're always here to help. Best regards, Fishneo Customer Service Team

Hi, Jose Tolentino, Thank you so much for taking the time to share your first experience with Fishneo – we truly appreciate the thought and detail you've put into your review. We're delighted to hear that your order arrived promptly (even with the extra $20 fast shipment – we understand the impatience, and we're glad it paid off!), and that all four shirts met your expectations in both quality and fit. Your descriptions of the Cookie Monster, the well‑behaved frog, the striving dog, and the Red Bull logo gave us a good laugh – it sounds like you've assembled a wonderfully playful wardrobe! We're also pleased that our tracking updates were helpful in following your package's journey. Knowing that you started wearing them the very next day after arrival is the best compliment we could ask for. We'll continue expanding our selection and refining our service to make every experience even better. Thank you again for choosing Fishneo. We look forward to serving you again – and who knows, maybe we'll find an even sillier frog for you next time! Best regards, Fishneo Customer Service Team

Dear Anne Holme, Thank you for your review, and I'm sorry to hear about the delay with your order. I would like to clarify: the "fast shipping" you selected refers to the shipping method once the package is dispatched (e.g., express courier). However, all our items are made to order, and the production process typically takes 5–7 business days before the order can be shipped. In your case, it seems the shipment was delayed beyond that timeframe, and for that we sincerely apologise. This is not the experience we want you to have. To help us understand exactly what went wrong and to find a fair resolution, could you please reply with your order number? Once we have it, we will look into the production and shipping timeline for your specific order and get back to you as soon as possible. We appreciate your patience and the opportunity to make things right. Best regards, Fishneo Customer Service Team

Dear Tony D, Thank you for taking the time to share your thoughts – and for the 4‑star rating. We truly appreciate the kind words about our designs and the quality of your shirts. We completely understand that a month's delivery time is far too long, and we sincerely apologise for that. You're absolutely right: faster shipping would make a world of difference, and we're actively taking steps to improve. We're currently reviewing our logistics partners and production workflow to shorten both processing and transit times. Your feedback helps us grow, and we hope to earn that fifth star from you on your next order. Please feel free to reach out if you'd like a small discount code as a thank‑you for your patience. Thanks again for choosing Fishneo. Best regards, Fishneo Customer Service Team

Dear Sam Nguyen, Thank you so much for taking the time to leave such a kind review on Trustpilot. We're absolutely delighted to hear that you found our platform user‑friendly, shipping fast, and that the quality of your Keith Haring shirt exceeded your expectations – and fits you perfectly! That's exactly what we strive for at Fishneo. Knowing that you're happy with your purchase means the world to us. We hope this shirt becomes a favorite in your wardrobe, and we'd love to welcome you back anytime you're looking for more unique designs. If you ever need anything, just give us a shout. Thanks again for choosing Fishneo! Best regards, Fishneo Customer Service Team

Dear Gary Frederick Taylor, Thank you so much for your lovely review on Trustpilot! We're thrilled to hear that you find our products great and fun — that's exactly what we strive for at Fishneo. Knowing that you enjoy them means the world to us. If you ever need anything or have any questions, we're always just a message away. Hope to see you back soon! Best regards, Fishneo Customer Service Team

Hi, Lorne Williams, Thank you so much for your great review on Trustpilot! We're truly happy to hear that you enjoy the fit, the design, and even got compliments wearing it. We'd love to see you become a regular at Fishneo. As a small thank you, next time you're thinking of ordering, just DM us – we'll send you a special discount code just for returning customers. Thanks again for your support, and we can't wait to have you back! Best regards, Fishneo Customer Service Team

Dear Luis Fernando Eggermont, Thank you for your valuable feedback on Trustpilot – we really appreciate it! Regarding your suggestion about having a "months without interest" option via PayPal: currently, our PayPal checkout does not support installment payments (the option depends on PayPal’s availability in your country and the buyer’s credit eligibility). We understand that this would be a great feature, and we will definitely share your request with our team for future consideration. Thanks again for helping us improve, and please let us know if there's anything else we can assist you with. Best regards,

Dear, Thank you so much for your kind words about our shirt style! We're really glad to hear that you're already happy with the design. We completely understand that you want to wait until the shirt arrives before leaving a full 5‑star review – that's totally fair. Please take your time, and once you've had a chance to check it out, we'd love to hear your honest thoughts. If there's anything we can help with in the meantime (shipping updates, sizing questions, etc.), just let us know. We want to make sure your experience is a great one from start to finish. Thanks again for choosing Fishneo – we're excited for you to receive your order! Best regards, Fishneo Customer Service Team

Dear Ricardo V, Thank you so much for your kind review on Trustpilot! We're truly honored that the look and quality of our product helped you choose Fishneo. It means a lot to us that our designs stood out to you. We'll keep working hard to make sure your experience continues to match your expectations, from product to delivery. If there's anything you need or any feedback you'd like to share, we're always just a message away. Thanks again for giving us a chance – we hope you love your order when it arrives! Best regards, Fishneo Customer Service Team

Hi, Braybrook, Thank you so much for your lovely review on Trustpilot! We're absolutely delighted to hear that you're happy with our products, fabric, and printing quality – and that the delivery time exceeded your expectations. Knowing that you're very satisfied with your purchases truly means the world to us. If there's anything we can help you with in the future, please don't hesitate to reach out. We look forward to serving you again at Fishneo! Best regards, Fishneo Customer Service Team

Dear Philipp, Thank you for your honest feedback, and I'm really sorry to hear that our products did not meet your expectations – and that shipping took far too long. This is not the experience we want any Fishneo customer to have. We take quality and sizing very seriously. Could you please reply with your order number? We would like to look into what went wrong with your order and find a proper resolution for you. Again, I apologize for the frustration this has caused you. We appreciate you giving us a chance to improve. Best regards, Fishneo Customer Service Team

Dear, Thank you so much for your lovely review on Trustpilot! We're thrilled to hear that you love your shirt, find it stylish, and that ordering was easy. That's exactly the kind of experience we want for every Fishneo customer. We hope your new shirt becomes a fast favorite in your wardrobe. And if you ever need anything else, we're just a message away. Thanks again for your support – we'd love to see you back soon! Best regards, Fishneo Customer Service Team

Hi, David Lau, Thank you for your great review on Trustpilot! We're really happy to hear that you liked the 30% discount when buying more. We believe that great style should be even better when shared — so offering extra savings on multiple items is our way of saying thank you to customers like you. It's wonderful to know the discount made a positive difference in your experience. We hope you love every piece you picked, and we'd be thrilled to welcome you back for your next order — where you can enjoy the same discount again 😉 Thanks again for choosing Fishneo! Best regards, Fishneo Customer Service Team

Dear Don, Thank you for taking the time to share your experience on Trustpilot. We're really glad to hear that you enjoyed the shirt, found ordering easy, and that shipping time was adequate. However, we also hear your concern – and you're absolutely right to point out that we should be more transparent about where our products ship from. To be honest, our fulfillment center is based in China, and we understand that this information should be clearly disclosed before a customer completes their purchase. We're sorry that this was not made clear to you upfront, and we appreciate you bringing this to our attention. We are already working on updating our product pages and checkout process to clearly state the shipping origin, so future customers can make fully informed decisions. Thank you again for your honest feedback – it helps us improve. We hope you'll continue to enjoy your shirt, and if there's anything else we can do for you, please don't hesitate to reach out. Best regards, Fishneo Customer Service Team

Hi, Tony D, Thank you so much for your kind review on Trustpilot! We're truly happy to hear that you love our product styles and find our prices reasonable. We also really appreciate your suggestion about offering smaller subsections of items to make browsing easier by category or subject matter. That's a very thoughtful idea, and we completely agree that a more organized browsing experience would help customers find exactly what they're looking for. We'll definitely take this back to our team and explore how we can improve our site navigation with clearer categories. If you have any specific categories in mind (anime, nature, abstract, etc.), we'd love to hear them. Thanks again for helping us get better. We hope to see you back at Fishneo soon! Best regards, Fishneo Customer Service Team

Dear Actividad Física Almaraz, Thank you so much for your wonderful review on Trustpilot! We're absolutely delighted to know that you loved your Fishneo products – that they fit perfectly, look awesome, and meet your expectations for quality and beauty. Feedback like this truly makes our day. We hope to see you again soon for your next favorite piece. If you ever need anything, we're just a message away. Best regards, Fishneo Customer Service Team

Dear Franco Moroni, Thank you so much for your kind review on Trustpilot. Hearing that you find our clothes "very original" means a lot to us. That's exactly what we strive for – unique designs that stand out. We hope to see you back at Fishneo soon! Best regards, Fishneo Customer Service Team

Hi, Stuart Randall, Thank you so much for your lovely review on Trustpilot – and for coming back after loving your first tee! That honestly means the world to us. We're thrilled that your first shirt earned a spot in your wardrobe, and we can't wait for you to love your next one just as much. Welcome back – it's great to have you with us again. If you ever need anything, just give us a shout. Best regards, Fishneo Customer Service Team