Fishneo

Hi, modmadge, Thank you so much for taking the time to leave such a kind review on Trustpilot. We're absolutely delighted to hear that you love our shirt designs – and we completely understand the struggle of choosing just one! 😄 Knowing that you'll be back for more is the best compliment we could ask for. We put a lot of heart into creating pieces that are unique and eye‑catching, and it means the world to us that they resonated with you. Whenever you're ready for your next piece, we'll be here – and if you ever need help narrowing down the options, just drop us a message. We'd be happy to help you find your next favourite. Thanks again for your support and for sharing your experience. We can't wait to welcome you back to Fishneo! Best regards, Fishneo Customer Service Team

Dear Seymour Hadwen, Thank you so much for taking the time to share your kind words on Trustpilot. We're truly delighted to hear that you love our designs and appreciate the variety of styles and patterns we offer. At Fishneo, we put a lot of thought and creativity into every collection, so knowing that the range resonates with you means a great deal to us. Your encouragement inspires us to keep exploring new ideas and delivering unique pieces that stand out. If you ever have any questions about sizing, materials, or future releases, please don't hesitate to reach out – we're always happy to help. We hope to welcome you back to Fishneo soon for your next favourite piece! Warm regards, Fishneo Customer Service Team

Dear GAVIN, Thank you for your detailed feedback on Trustpilot. We are truly sorry to hear about the issues with your order – the petrol smell, poor quality, sizing discrepancies, and the frustration you experienced when contacting us. This is not the experience we want for any customer. We take your comments very seriously and we want to investigate thoroughly. To help us do that, could you please send us the following: Your order number (if not already provided). Clear photos of the defects (e.g., stitching, tears, ripped button-slots, and sizing labels). You can reply directly to this email, or reach out to us via social media direct message. Once we have the information, we will review your case personally and work with you to find a proper resolution. We apologise for the inconvenience and appreciate your patience. We look forward to your reply. Yours sincerely, Fishneo Customer Service Team

Dear Gavin Winter, Thank you for taking the time to share your thoughts on Trustpilot. We truly appreciate your honest feedback and are delighted to hear that you found our website easy to navigate and our selection varied and colourful. We also take your point about the postage cost – international shipping can be a bit higher due to carrier rates, and we’re constantly looking for ways to offer more affordable options without compromising on delivery speed. We hope your order arrives within the week, as we know that fast shipping makes a big difference to your overall experience. It's great to know that you found some really nice tops, and we'd love to welcome you back for future purchases. If you do decide to order again, feel free to reach out to us, and we will give you a special discount. Thank you again for choosing Fishneo. We look forward to serving you again! Best regards, Fishneo Customer Service Team

Hi, Jade Groot, Thank you so much for taking the time to share your experience on Trustpilot. We're truly delighted to hear that you enjoyed the prints, found the quality and fit as expected, and that delivery was quick – that's exactly what we aim for at Fishneo! Your feedback means a lot to us and helps reassure other customers who are considering our products. We put great care into ensuring our designs look just as vibrant in person as they do online, and it's rewarding to know that came through for you. We hope you love your new pieces and that they become favourites in your wardrobe. If you ever need assistance or have questions, feel free to reach out – we're always happy to help. Thanks again for choosing Fishneo. We look forward to welcoming you back soon! Best regards, Fishneo Customer Service Team

Dear Larry Sterling, Thank you so much for taking the time to leave such a wonderful review on Trustpilot. We're truly delighted to hear that you were happy with the print quality and the fit of our shirts – and even more excited to know that you've already ordered three more! That's the best compliment we could ever receive – knowing that you loved your first piece enough to come back for more. We take great care in our printing process and design fit, so it's incredibly rewarding to hear that they worked perfectly for you. We hope your new additions bring you even more joy, and we'd love to see how you style them. If you ever plan to order again, please feel free to reach out to us before you check out – we'd be happy to offer you a special discount as a small thank‑you for being such a valued customer. Thanks again for choosing Fishneo – we're honoured to have you as a returning customer. We can't wait to see what you pick next! Best regards, Fishneo Customer Service Team

Dear L R, Thank you so much for taking the time to leave such a thoughtful review on Trustpilot. We truly appreciate your honesty – and we completely understand your initial hesitation given the mixed feedback out there. We're really glad you decided to give us a chance, and even happier to hear that your shirt arrived safely and met your expectations. You're right that we sometimes quote longer delivery windows (up to 30 days) for items not in stock, as we produce many designs on demand to ensure quality and freshness. Knowing that the shirt looks exactly as pictured and that you're happy with the quality means a lot to us. That's exactly what we strive for. And the fact that you're already planning to order again is the best compliment we could receive. If there's ever anything we can help with – sizing, recommendations, or even tracking – just drop us a message. We'd love to welcome you back anytime. Thanks again for your trust and for sharing your story. It really helps other customers who might be on the fence. Best regards, Fishneo Customer Service Team

Dear Mark Lyght, Thank you for your review. We truly want to resolve this fairly, but we need your cooperation to do so. You've mentioned that we sent you the wrong item – however, we have not yet received any photos from you to confirm this. Without visual verification, we cannot confirm whether an error occurred on our side. If you can send us clear photos of the item you received (including the product, label, and any identifying details), we will review them immediately. If we confirm that we sent the wrong item, we will cover the return shipping and issue a full refund or replacement. If the item is correct and you simply no longer wish to keep it, you are welcome to return it – but return shipping would be at your cost, as per our policy. Please reply with your order number and photos, and we'll take it from there. We're here to help, but we need your help to verify the facts first. We appreciate your understanding. Yours sincerely, Fishneo Customer Service Team

Hi, Thank you so much for taking the time to share your thoughts on Trustpilot. We truly appreciate your honest feedback – and we're absolutely delighted to hear that you love the fit and graphics of our tees! Your suggestion about adding more rock-inspired shirts is great – we'll definitely pass that on to our design team. It's always exciting to hear what our customers would like to see more of, and we'll keep that in mind for future collections. We also really appreciate you pointing out the sizing – you're right, our unisex fit does run a bit loose, and we always recommend checking the size chart before ordering. Your reminder will certainly help other shoppers! As for the price – we understand it's slightly above average, but we put a lot of care into the quality of our materials and printing, and we're glad you feel it's worth it. That means a lot to us. If you ever decide to add more pieces to your collection, we'd be happy to welcome you back – and if you need any help with sizing or recommendations, just drop us a line. Thanks again for your support and for being such a thoughtful customer. We hope to see you again soon! Best regards, Fishneo Customer Service Team

Hi, Thank you so much for taking the time to leave such a fantastic review on Trustpilot. We’re absolutely thrilled to hear that you love our designs and found the purchase process easy – and your recommendation means the world to us! 🔥 At Fishneo, we pour a lot of heart into creating unique, eye‑catching designs, and knowing that they resonate with you is the best reward we could ask for. We’re also glad that your shopping experience was smooth and hassle‑free – that’s exactly what we aim for. Your support and kind words encourage us to keep doing what we love. If you ever need help with sizing, style recommendations, or anything else, don’t hesitate to reach out – we’re always here to help. We’d be honoured to welcome you back anytime for your next favourite piece. Until then, enjoy your new gear and keep spreading the good vibes! 🙌 Thanks again for choosing Fishneo. Best regards, Fishneo Customer Service Team

Dear Massimo Rinaldi, Thank you for taking the time to share your honest experience. We are truly sorry to hear that our return policy and delivery time left you feeling frustrated and disappointed. You are absolutely right to point out that the return process to China is costly and that this is not clearly communicated on our website. We accept that we should have been more transparent about this from the start, and we apologise for the inconvenience this has caused you. We also understand that the delivery time of one month is far longer than acceptable – our production and shipping processes clearly need improvement, and we are actively reviewing them. The 30% discount we offered was meant as a goodwill gesture to help offset the return cost, but we fully respect your decision not to shop with us again. We never want a customer to feel pressured or undervalued, and we are sorry that our response came across as insensitive. We are currently working on updating our website to make return and refund policies clearer, and we are also exploring ways to reduce shipping times and costs for international customers. Your feedback is incredibly valuable in helping us improve. Again, we apologise sincerely for the frustration this has caused. If there is anything further we can do at this stage, please don’t hesitate to reply. Yours sincerely, Fishneo Customer Service Team

Hi Diego Tolomelli, Thank you so much for your wonderful review – and for being such a loyal Fishneo fan! 6 items already – that honestly means the world to us. 🙏 We're absolutely delighted to hear that you love both the material and the printing quality. Knowing that you keep coming back for more tells us we're doing something right – and we're truly grateful for your trust. As for the addiction… we say go with it! 😄 We've got plenty of new designs on the way, and we'd love to see your collection keep growing. If you ever need a recommendation or a little extra on your next order, contact us – we're always happy to help. Thanks again for being such a valued customer. We can't wait to see what you pick next! Best regards, Fishneo Customer Service Team

Dear Alonso De Avila, Thank you so much for taking the time to share your kind review on Trustpilot. We are truly delighted to hear that you found the perfect birthday gift for your son here at Fishneo. It means a lot to us that the Gundam jersey exceeded your expectations – we put a lot of care into our designs, and knowing it made a difference for a special occasion like a birthday is the best compliment we could receive. We're sure your son will absolutely love wearing it! We hope the jersey becomes a favourite in his collection, and we'd be honoured to have you both back whenever you're looking for more unique designs. If you ever need help with sizing, recommendations, or anything else, contact us – we're always happy to assist. Wishing your son a fantastic birthday and many happy adventures in his new Gundam jersey! 🚀 Best regards, Fishneo Customer Service Team

Dear Wenke Mann, Thank you for your review. We're truly sorry to hear that the print faded after one wash – this is not the quality we expect. To help us investigate and resolve the issue properly, could you please reply with your order number and a clear photo of the faded print? Once we receive them, we'll review the case and get back to you with a fair solution as soon as possible. We appreciate your cooperation and patience. Best regards, Fishneo Customer Service Team

Hi, Aloïs Gailliez, Thank you for your honest feedback on Trustpilot. We are truly sorry to hear that you haven’t received any update on your order, and that our customer service failed to reach out to you proactively. We completely understand your frustration – waiting 12 days without news is not acceptable, and we should have kept you informed. Our standard processing time is 7-9 business days, but your order has clearly exceeded that, and we apologise for the delay. We would like to look into this immediately. Could you please reply with your order number (or the email used at checkout)? Once we have your details, we will check the current status of your order, provide you with a clear update, and do our best to expedite it. We are also reviewing our communication processes to ensure customers are better informed when delays occur. We appreciate your patience and hope you will give us a chance to make things right. Best regards, Fishneo Customer Service Team

Hi, Ian Griffiths, Thank you so much for taking the time to leave such a lovely review on Trustpilot. We're truly delighted to hear that you love our merchandise – especially as a big anime fan, and that you even found one of your favourite cars in our collection! That means a lot to us. Knowing that our designs resonate with fans like you is what keeps us inspired. We're so glad you're happy with your order, and we'd love to welcome you back for more. As a small thank you for your support, we would like to offer you a special discount on your next purchase. When you're ready to order again, simply reply to this email and we'll send you a personalised discount code. That way, we can make sure you get the best deal and help you with anything you need. We're always here if you have questions or need help picking out your next piece. Thanks again for sharing your love with us – we can't wait to see what you choose next! Best regards, Fishneo Customer Service Team

Dear stuart randall, Thank you for your honest review on Trustpilot. We are truly sorry to hear that your shirt faded after only a few washes, and we completely understand your frustration – especially when our response felt dismissive. That was not the right way to handle your concern, and we apologise for it. We stand behind our products, and fading that quickly is not up to our standard. We have reviewed our quality control and care instructions to prevent similar issues in the future. We would like to resolve this properly for you. Could you please reply with your order number (or the email used at checkout)? Once we have your details, we will personally look into your case and make sure you receive a fair and appropriate solution. We value your honesty and appreciate that you liked our designs despite this experience. We hope you'll give us the chance to make things right. Best regards, Fishneo Customer Service Team

Dear Rebecca Rosenfeld, Thank you for your honest feedback on Trustpilot. We’re truly sorry to hear that our return policy has left you feeling stuck with a shirt that doesn’t fit. You are correct: our return address is in China because our fulfilment centre is based there, even though some orders are shipped from other locations for faster delivery. We understand how confusing and inconvenient it can be to ship an item back internationally – especially when you only wanted a smaller size. We do not want you to be unhappy with your purchase. While we can’t change our return logistics, we would like to offer you a practical alternative: Keep the shirt and we’ll give you a 20% discount on a new order in the correct size – so you can get the right fit without the hassle of returning. If you still prefer to return, we can provide our return address and instructions, but please note that return shipping and any customs fees would be your responsibility. We also recommend checking our size chart carefully before ordering – we are reviewing how to make it clearer for international customers to avoid this issue in the future. If you’re open to the discount option, simply reply with your order number and we’ll send you a code. We really want to make this right for you and hope you’ll give us another chance. Thank you for your understanding. Best regards, Fishneo Customer Service Team

Dear Mathilde B, Thank you so much for taking the time to leave such a kind review on Trustpilot – and for your wonderful words about our designs! We're absolutely thrilled that you love our selection, and we can't wait for you to try on your purchase. We hope it fits perfectly and becomes a new favourite in your wardrobe. When your order arrives, we'd love to hear what you think – and if you ever have any questions about sizing, care, or anything else, just reply to this email. We're always here to help. Thanks again for choosing Fishneo. We hope you enjoy every piece! Best regards, Fishneo Customer Service Team

Hi, Actividad Física Almaraz, Thank you so much for taking the time to leave such a kind review on Trustpilot. We are absolutely thrilled to hear that you love the quality of our products and our designs – and seeing “love, love, love” truly made our day! It means the world to us that you're happy with your purchase. Your support encourages us to keep creating great designs and maintaining the quality you deserve. If you ever need help with sizing, styling, or choosing your next piece, we’re always just an email away. We would love to welcome you back to Fishneo anytime – and we hope your new favourites bring you joy for a long time. Thanks again for sharing your love with us! Best regards, Fishneo Customer Service Team