Fishneo

Hey modmadge, Honestly, this made our day – thank you. We're really happy to hear you've got several of our tees and that the softness, comfort, and humour have landed with you. That's the sweet spot we're always aiming for. And yes, we're with you – Kusama's work is something else. If you're looking to add more before certain designs drift out of stock, we'd say now's a good time. If you ever want a little help picking your next one – or just want a discount code to soften the blow – you can contact us anytime before you order. We'll sort you out. Thanks again for being a repeat customer. We really appreciate it. All the best, Fishneo Customer Service Team

Dear Susan Whistler, Thanks for taking a moment to leave this – we really appreciate it. Glad you liked the range we've got up. We try to keep things interesting, so it's nice to know the selection caught your eye. If you ever need a hand picking something out – or just want to check sizing or fabrics – feel free to contact us. Always happy to help. Hope you enjoy your stuff, and we'd love to see you back when you're ready for more. All the best, Fishneo Customer Service Team

Dear Nancy Larsen, Thanks again for your review – we really appreciate the honesty. We checked your order using the name you provided, and just to clarify: the purchase was actually for a 4XL. So the item you received did match what was ordered – but we completely understand that it may not have fit the way you expected, especially if you were going by another brand's sizing. We also noticed you've already placed another order with us – thank you! For next time, if you're ever unsure about sizing, feel free to reach out before you order. We're happy to help you choose the right fit, and we'd love to offer you a special discount as a thank you for giving us another chance. We really appreciate your understanding and your continued trust. If there's anything else we can do, just contact us. All the best, Fishneo Customer Service Team

Dear Janette, Wow – thank you for such a lovely review. It honestly made our day. Knowing that you're already two Fishneo tees in and love both of them – the quality, the colours, the feel – that's exactly what we hope for. And we really appreciate your patience on the shipping side too; you're right, it takes a little longer coming from overseas, but we're glad you see it as part of the experience. Also, a huge shoutout to our support team – they'll be really happy to hear you found them quick to reply. Since you mentioned you'll be buying more soon, we'd love to make that next order a little sweeter. Just contact us before you place your next order and we'll send you a special discount code – a small thank you for being such a thoughtful customer. If you ever need sizing help or want to know what's new, just give us a shout. Thanks again – we really appreciate you. All the best, Fishneo Customer Service Team

Hey there, Thanks so much for taking the time to leave a review – we really appreciate it. It's great to hear that you found the ordering process clear and straightforward – that's exactly what we aim for. No confusion, no fuss – just how it should be. If you ever need help with sizing, styling, or just want to check out new drops, feel free to reply anytime. Hope you love your piece – and we'd love to see you back soon! All the best, Fishneo Customer Service Team

Dear Alan C, Thanks for taking the time to leave such a clear and positive review – we really appreciate it. It's great to hear that everything landed the way it should: price, design, sizing, and the product matching the photos. That's exactly what we aim for every time. And we're glad the delivery arrived within the time we promised – we know that part matters a lot too. If you ever have questions on sizing for future orders or just want to see what's new, feel free to reply anytime. Hope you enjoy your piece, and we'd love to see you back soon. All the best, Fishneo Customer Service Team

Hey Vicky, Thanks for taking the time to leave such a detailed review – we really appreciate it. Glad the delivery came sooner than you expected – that’s always a nice surprise! And it's great to hear you're happy with the outfit overall. The fabric point is fair – it’s lighter than some might expect, but we’re glad it still hangs nicely. And we really appreciate you sharing your measurements and sizing breakdown (XL bottoms, L top) – that’s genuinely helpful for other customers to see. On the returns side: you're absolutely right that we ship from Asia, and international returns can be a hassle. We don't pretend otherwise. That said, if you ever want to order again and want to avoid any sizing guesswork, just reply to this email before you place your next order – we’ll be happy to recommend the right sizes and give you a small discount as a thank you for coming back. We really appreciate your honesty – and the 4 stars. If you ever need help with sizing or anything else, just give us a shout. All the best, Fishneo Customer Service Team

Dear Vitor de Mesquita, Thank you again for your honesty throughout this process. We know this hasn’t been the smoothest experience, and we truly appreciate you sticking with us. We want to acknowledge that our initial offer didn’t meet your expectations – and you were right to call that out. After re‑examining your case, we discussed it further and reached a revised arrangement that we hope feels fairer and more appropriate to the situation. We're glad we could find common ground, and we appreciate your willingness to work with us on that. If there’s anything else we can do for you – whether it’s about your order, another product, or even just a question – please don’t hesitate to reply. We’re here to help. Thank you again for giving us the chance to make things right. Warmly, Fishneo Customer Service Team

Dear Doug, Thanks for taking the time to leave us a review – we really appreciate it. It's great to hear that you found our site easy to use and checkout smooth – that's exactly what we aim for. And we completely get your point about the shipping tracker. Honestly, it's something we've heard before, and we agree it could be much simpler. We're actively looking at ways to make it clearer and more user‑friendly. In the meantime, if you ever need to check your order status, you can always DM us with your tracking number and we'll give you a quick update – or use a third‑party site like 17track, which often shows more detail. We really appreciate the honest feedback – it helps us improve. If you ever need anything else, just reply to this email. All the best, Fishneo Customer Service Team

Hi, Barbara Hartmann, Thanks so much for your review – and honestly, it means a lot to hear that you're happy with both the delivery and the quality. That's exactly what we're aiming for, so it's really good to know it landed well with you. And the fact that you're already planning to order again? That's the best kind of feedback we could ask for. Since you mentioned that – we'd love to make your next order a little sweeter. When you're ready, just reply to this email and we'll send you a special discount code. No pressure, just a thank you for being a great customer. We'll keep doing our best to make sure your next experience is just as good – if not better. If you ever need help with sizing, recommendations, or just have questions, give us a shout. We're always around. Cheers, Fishneo Customer Service Team

Hi, Laura Oconnor, Thanks for this – honestly, you're right about a lot of it, and we really appreciate you taking the time to lay it all out. Hearing it straight like this helps more than you'd think. The shipping thing is a fair call. We've been trying to update the site to make it clearer, but clearly we haven't done a good enough job yet. For context: we do ship from China, and the 1–4 business days you saw refers to the transit time after dispatch. But the production side (cutting, printing, packing) can take 5–7 days, and we haven't been upfront enough about that in the UK checkout flow. That's on us, and we're going to fix it. Not in a "we'll get to it eventually" way – we're actually working on a clearer shipping breakdown that shows total time upfront. On the synthetic fabric and sizing: we use polyester blends on certain styles because they hold prints better and last longer, but you're not wrong that we should flag that more clearly on the product page. And the sizing – yeah, we've heard this before. We've added a size guide with actual measurements (not just S/M/L), but we know it's still easy to miss. We'll look at making that more prominent. We don't want to make excuses – you're right that we've been slow to update this stuff, and that's frustrating for customers who just want clear info before they buy. Great designs don't mean much if people feel misled or end up with something that doesn't fit. If you're open to it, drop us your order number and we'll look at your case directly – we can either exchange the items for a better size or fabric, offer a partial refund, or just make sure you're not left with something you can't use. We'd also love to send you a discount if you ever want to try again (no pressure), because we do want to get it right. Appreciate you giving it to us straight. Warmly, Fishneo Customer Service Team

Dear Sydney Youngerman, Thanks for leaving a review already – even before your order's shown up. That says a lot, and we really appreciate it. We totally get the wait is frustrating. It's something we're actively working on improving, and we know we've got a way to go. The fact that you still took the time to mention you like the playful side of what we do – that genuinely made us smile. That's exactly the spirit we try to bring to our designs. Hope the order lands with you soon and lives up to the vibe. If it doesn't, or if anything's off, just reply to this – we'll get it sorted. Thanks for being patient and for giving us a chance. Warmly, Fishneo Customer Service Team

Dear Kath, Thank you for taking the time to share your honest feedback on Trustpilot. We are genuinely sorry to hear that your experience with us has been disappointing, and we completely understand your frustration. We take all customer concerns very seriously. To help us understand what went wrong with your order and the issues you raised regarding the product and refund process, could you please reply with your order number? Our team will review your case thoroughly and get back to you as soon as possible. We are also aware of the PayPal dispute you mentioned, and we will fully cooperate with the PayPal resolution process to ensure a fair and transparent outcome. Our aim is to resolve this matter properly and to improve our service based on your feedback. We truly appreciate your patience and hope you will give us the opportunity to make things right. Yours sincerely, Fishneo Customer Service Team

Dear Janita, Thank you for your honest review on Trustpilot. We’re truly sorry to hear about your experience with the two cotton vests – and we completely understand your frustration. Receiving items that differ in fabric and are far larger than expected is not the quality we want for any customer. This is not acceptable, and we take your feedback very seriously. To help us understand what went wrong, could you please reply with your order number? Our team will investigate the production batch and the sizing issue personally. Once we have your order details, we will contact you directly to find a fair and proper solution. We appreciate your patience and the opportunity to make things right. Yours sincerely, Fishneo Customer Service Team

Hi, Christopher Thank you for taking the time to leave such a positive review on Trustpilot. We're genuinely delighted to hear that your items were exactly as advertised and that the fit worked well for you – that's exactly what we aim for with every order. Knowing that our products met your expectations is the best encouragement for us to keep doing what we love. We hope your new pieces become favourites in your wardrobe, and we'd be honoured to welcome you back for more designs in the future. If you ever have any questions or need help, just contact us and we're always here to help. Thanks again for choosing Fishneo! Best regards, Fishneo Customer Service Team

Dear elena knox, Thank you for taking the time to share your experience on Trustpilot. We really appreciate your honest feedback, and we're delighted to hear that you love the quality of the t‑shirt – that means a lot to us. We also completely understand your frustration with the delivery time. A long wait without communication is not the experience we want for any customer, and we're sorry that we didn't keep you updated during the process. We should have sent you a message to let you know that the order would take longer than expected, and we'll make sure to improve our communication going forward. Thank you again for your patience and for giving us a chance to improve. We're glad the product itself lived up to your expectations, and we hope to welcome you back to Fishneo in the future. If you ever have any questions or need help with future orders, just contact us– we're always happy to help. Best regards, Fishneo Customer Service Team

Dear Sonia Marcus, Thank you for your honest feedback on Trustpilot. We are truly sorry to hear that the quality of your item did not meet your expectations, and we completely understand your frustration. We also recognise that international returns can be inconvenient and costly. To be transparent, our items ship from China, and we want you to know that we do have a return policy in place. If you wish to return the item, we are happy to provide you with the necessary instructions and our return address. We would kindly ask you to reply with your order number so we can review your case personally and guide you through the return process step by step. Our goal is to help you resolve this in the fairest way possible. We truly appreciate your feedback and hope you will give us the opportunity to make things right. Yours sincerely, Fishneo Customer Service Team

Dear Eduardo Belmonte, Thank you for taking the time to share your experience on Trustpilot. We truly appreciate your honest feedback – it helps us improve. We're sorry to hear that the print quality on one of the tank tops wasn't as good as the others, and that the delivery took longer than expected. We understand how disappointing that can be, and we apologise for the inconvenience. Different prints can sometimes vary slightly depending on the design and fabric, but inconsistency is not acceptable. We'd like to investigate this for you. Could you please reply with your order number and, if possible, a photo of the print in question? Our team will review it and resolve it best. We're also working to improve our shipping times and communication, so your feedback is very valuable to us. We hope you'll give us the chance to make things right and show you the quality we truly stand for. We look forward to your reply. Best regards, Fishneo Customer Service Team

Hi, Angel Hita, Thank you for taking the time to leave your feedback on Trustpilot. We’re so glad to hear that you appreciated the variety of our designs and found our website easy to navigate. That’s exactly what we strive for – offering a wide, exciting range of products while keeping the shopping experience smooth and straightforward. Your satisfaction means a lot to us. If you ever have any questions or need help with future orders, feel free to reply to this email – we’re always happy to assist. Thanks again for choosing Fishneo. We hope to welcome you back soon! Best regards, Fishneo Customer Service Team

Dear KRISTOPHER E, Thank you so much for your kind words and for taking the time to leave a review on Trustpilot – and especially for being a 3‑time repeat customer! That means a great deal to us at Fishneo. We're absolutely delighted to hear that you've enjoyed the variety and quality of our clothing, and that you receive compliments when wearing our jerseys – that's the best kind of feedback we could ask for. Knowing that you recommend us to others is truly the highest compliment. Your continued support inspires us to keep creating bold, original pieces and maintaining the quality you've come to expect. If you ever have any questions or need help finding your next favourite design, just contact us– we're always happy to help. We hope to welcome you back for order #4, #5, and beyond! Thanks again for trusting Fishneo – we truly appreciate you. Best regards, Fishneo Customer Service Team