Fishneo

Dear Marc Bollmann, Thank you so much for taking the time to share your experience on Trustpilot. We're genuinely delighted to hear that you love our selection, and especially that the fit works well for you – we take pride in offering styles that feel great on all body types. It's also wonderful to know that shipping and tracking met your expectations. We know that waiting for a package can be exciting, so we always aim to keep you informed every step of the way. Your support means a lot to our team, and we hope your new pieces become favourites in your wardrobe. If you ever need help or have questions, just contact us – we're always here to help. Thanks again for choosing Fishneo. We'd love to welcome you back anytime! Best regards, Fishneo Customer Service Team

Hi, charles clague Thank you for taking the time to share your experience on Trustpilot. We're really glad to hear that you enjoy our products – and we truly appreciate you recommending them despite the issues you encountered. We also appreciate your honest comments about the website and the free postage offer. We understand that a clunky site can be frustrating, and we're currently working on improvements to make the browsing and checkout experience smoother. Regarding the free postage: we're sorry that it wasn't applied to your order. If you'd like, we'd be happy to offer you a discount on your next order to make up for it – just email us and we'll send you a code. We value your feedback and your support, and we'd love the chance to give you a better experience next time. Thanks again for choosing Fishneo – we hope to welcome you back soon! Best regards, Fishneo Customer Service Team

Hi, Daniel Rivas DanArt Thank you so much for taking the time to share your detailed thoughts on Trustpilot. We really appreciate your honesty and your passion for anime – it's clear you have great taste! We're delighted to hear that you like our designs and that you're looking forward to receiving your shirts. We hope they exceed your expectations when they arrive. Your suggestions for more anime and game references – from Kasane Teto, SAO, and Chainsaw Man to Genshin, Honkai, Star Rail, and Zenless Zone Zero – are fantastic. We're always exploring new themes, and we'll definitely take your ideas into consideration for future collections. That said, we do need to be mindful of copyright and licensing, so we focus on designs that are either inspired by or officially licensed where possible. Thank you again for your support and for sharing your thoughts – it helps us grow and improve. We can't wait for you to receive your order, and we hope to welcome you back for more pieces in the future! If you ever have more suggestions or questions, just reply to this email – we're always happy to chat. Best regards, Fishneo Customer Service Team

Dear ANTHONY DUFFY, Thank you for your honest review on Trustpilot – we are truly sorry to read about your experience. We completely understand your frustration. Having your parcel delivered to the wrong address, with no one to contact for help, is completely unacceptable – and we apologise for both the delivery failure and the lack of support you received. We are currently reviewing our courier partners in the UK to prevent this kind of issue from happening again. Your feedback is extremely valuable in helping us improve. To help us resolve this properly, could you please reply with your order number? Our team will look into the delivery details, investigate what went wrong, and work with you directly to find a fair solution. We truly hope you will give us the chance to make things right. Please know that we are here to listen and to help. We look forward to your reply. Yours sincerely, Fishneo Customer Service Team

Dear James M, Thank you so much for taking the time to leave such a kind review on Trustpilot. We're truly delighted to hear that you love our shirt designs – that means a great deal to us. At Fishneo, every design is created with care and a lot of creative energy, so knowing that it resonates with you is the best reward we could ask for. We hope your new piece becomes a favourite in your wardrobe. If you ever have any questions about sizing, materials, or future collections, feel free to reply to this email – we're always happy to help. We'd love to welcome you back anytime for more designs you'll love. If you're planning to order again, don't hesitate to reach out – we might have a little surprise for you! Thanks again for your support and for choosing Fishneo. Best regards, Fishneo Customer Service Team

Dear Steven King, Thank you so much for your lovely review on Trustpilot – your words, “Just love it,” made our day. Knowing that you love your piece is the best compliment we could ask for. We put a lot of heart into every design, and it's always a joy to hear that something we created brings happiness to someone's wardrobe. We hope your new favourite keeps bringing you joy, and we'd be honoured to have you back at Fishneo anytime. Thanks again for choosing us! Best regards, Fishneo Customer Service Team

Hi, Henricus Schouenberg, Thank you for taking the time to leave such a positive review on Trustpilot. We're truly delighted to hear that you were pleased with the quick delivery, the sizing, and the quality of our products. Your satisfaction is exactly what we strive for, and knowing that we met your expectations means a great deal to us. We hope you enjoy your new items and that they become favourites in your wardrobe. If you ever need any help or have questions about future orders, please feel free to contact us – we're always happy to assist. Thanks again for choosing Fishneo. We'd be honoured to welcome you back anytime! Best regards, Fishneo Customer Service Team

Dear Gonzalo, Thank you so much for taking the time to leave such a lovely review on Trustpilot. We're genuinely delighted to hear that you were happy with the quality of our products and that the shipping met your expectations – and knowing that you feel they are "worth it" means the world to us. At Fishneo, we put a lot of care into every step – from design to delivery – so it's always rewarding to hear that our efforts are noticed and appreciated. We would love to welcome you back whenever you're ready for your next piece. If you ever need help with sizing, recommendations, or anything else, just contact us – we're here for you. Thanks again for choosing Fishneo! Best regards, Fishneo Customer Service Team

Dear Olivia Tonkin, Thank you so much for taking the time to leave such a lovely review on Trustpilot. We're truly delighted to hear that you find our clothing unique and our prices great – that's exactly what we aim for at Fishneo. We also completely understand the anticipation of waiting for your order to arrive. It should be with you soon, and we hope it meets – or even exceeds – your expectations. If you ever have any questions about shipping, sizing, or anything else, just reply to this email. We're always here to help. Thanks again for your support – we can't wait to hear your thoughts once your pieces arrive! Best regards, Fishneo Customer Service Team

Hi, Kenneth Elder, Thank you so much for taking the time to share your experience on Trustpilot. We're truly delighted to hear that you love the shirts and that the fit worked out well for you – that's exactly what we aim for with every piece. We also completely understand your frustration with the shipping time. We know that waiting can be disappointing, and we're sorry it took longer than expected. Our items are made to order to ensure quality and print durability, which adds some processing time before dispatch. We're constantly working to improve our production and shipping speeds, and we hope to offer a faster experience in the future. If you ever decide to order again, feel free to reach out to us – we'll do our best to keep you updated every step of the way. Thanks again for your honest review and for choosing Fishneo. We'd love to welcome you back! Best regards, Fishneo Customer Service Team

Dear modmadge, Thank you so much for taking the time to share your experience on Trustpilot. We're absolutely thrilled to hear that you love our shirts – from the softness and print quality to the smart and funny designs! It's especially great to know that you've already come back for two more – that means the world to us. We're glad you appreciate the fast shipping and the care we put into every piece. As a small thank‑you for being such a valued customer, we'd love to offer you a special discount on your next order. When you're ready to order again, simply reply to this email or send us a direct message – we'll send you a personalised discount code right away. We can't wait to see what you pick next! If you have any questions, we're always here to help. Thanks again for choosing Fishneo – we truly appreciate your support! Best regards, Fishneo Customer Service Team

Dear Luciana Appletonr, Thank you for your honest feedback on Trustpilot – we truly appreciate you taking the time to share your experience. We are genuinely sorry to hear that your items never arrived, and that our responses felt automated. This is not the experience we want any customer to have, and we completely understand your frustration. To be clear: we are not a scam. We are a real brand with real customers, and we take every order seriously. However, we clearly failed to deliver on this occasion, and we apologise for that. To help us investigate and put things right, could you please reply with your order number? Once we have that, we will: 1. Check the status with our logistics partner. 2. Review your communication with us. We are also reviewing our customer service processes to ensure that situations like yours are handled more quickly and personally in the future. We value your feedback and hope you will give us the chance to restore your trust. Yours sincerely, Fishneo Customer Service Team

Dear Bruce MacNeil, Thank you for taking the time to share your experience on Trustpilot – and for the 5-star rating! We're really glad to hear that your items arrived reliably and that you had a positive overall experience with us. We also appreciate your honest feedback regarding the fabric of our button-up garments. We understand that fabric quality is an important factor in long-term satisfaction, and we're always looking for ways to refine our materials. While we currently use polyester blends for their durability and ability to hold vibrant prints, we take your preference for a better fabric very seriously and will keep it in mind as we develop future collections. If you have any other questions or suggestions, we'd be happy to hear them. We hope you enjoy your new pieces and look forward to welcoming you back to Fishneo! Best regards, Fishneo Customer Service Team

Dear Karin Cash, Thank you so much for your wonderful review on Trustpilot. We're absolutely delighted to hear that you love your Fishneo t‑shirt – that's exactly what we hope for with every piece we design. Your kind words mean a lot to our team and motivate us to keep creating unique, high‑quality designs. We hope your tee becomes a firm favourite in your wardrobe. If you ever need help with sizing, future orders, or just want to see what's new, we're always here to help. We'd love to welcome you back soon! Best regards, Fishneo Customer Service Team

Hi, Stephen Waters, Thank you for taking the time to share your experience on Trustpilot – and for choosing Fishneo not once, but twice! We truly appreciate your continued trust in our brand. We're delighted to hear that you love the quality, vivid colours, and artistic feel of our shirts – that's exactly what we aim for with every design. We also completely understand the sizing challenge you mentioned. Our unisex fit can sometimes vary slightly between styles, so we always recommend checking the detailed size chart on each product page before ordering. If you ever need help choosing the right size, our customer service team is here to assist – just drop us a message and we'll be happy to guide you. We hope your next order will be the perfect fit – and we can't wait to welcome you back for more designs you'll love! Best regards, Fishneo Customer Service Team

Dear GG, Thank you for taking the time to share your experience on Trustpilot. We're really glad to hear that you found our site user‑friendly and tempting – that's exactly what we aim for! We also appreciate you letting us know about the two issues you encountered: Free shipping on the wheel – this offer is applied automatically at checkout when the minimum order value is met, but we'd be happy to double‑check your order. If you could reply with your order number, we'll confirm whether it was applied correctly and, if not, we'll make sure you receive the discount. Registration / verification code – we're sorry to hear that the code didn't reach you. This can sometimes be due to spam filters or a temporary email delay. If you're still having trouble logging in, just let us know and we'll help you set up your account manually or check your order status directly. We're glad you placed your order despite the small hiccups, and we hope your delivery arrives soon and meets your expectations. If you need any help with tracking or sizing in the meantime, just drop us a reply – we're here to help. Thanks again for your honest review and for giving Fishneo a try. We hope to see you back again! Best regards, Fishneo Customer Service Team

Hi, Andy Clark, Thank you so much for taking the time to leave such a kind review on Trustpilot. We're absolutely delighted to hear that you love the fit of your shirt, the bold colours, and that the communication and delivery met your expectations. Knowing that your order arrived promptly and well packaged is great to hear – we always want your experience to feel smooth and carefree from the moment you order to the moment you unbox. Your feedback means a lot to us and helps reassure other customers who are considering Fishneo. If you ever need help with sizing, styling, or just want to see what's new, we're always here for you. We'd love to welcome you back for your next favourite piece – and if there's anything we can do to make your next experience even better, just let us know. Thanks again for choosing Fishneo! Best regards, Fishneo Customer Service Team

Dear Emmanuel, Thank you for taking the time to share your experience on Trustpilot. We really appreciate your honest feedback, and we're glad to hear that our customer service team (especially Cindy) was able to help you with the delivery issue – we'll be sure to pass along your thanks to her! At the same time, we're genuinely sorry to learn that the product itself didn't fully meet your expectations. You mentioned that the fabric feels a bit see‑through and that the fit is larger than expected, even after you carefully checked the measurements before ordering. We completely understand your frustration. Our sizing follows a unisex American fit, which does tend to run larger than European sizes – so an XXL can indeed feel more like a XXXL in EU sizing. We realise this isn't always clear from the size chart alone, and we appreciate you pointing it out. Regarding the sheerness of the fabric – this can sometimes vary by style and colour. We take this feedback seriously and will review the material and transparency levels across our range to ensure better consistency. If you'd like to explore an exchange for a smaller size or need help finding a style with a heavier fabric, we'd be happy to assist. Please feel free to reply to this email – we're here to help. Thanks again for your honesty and for giving us the chance to improve. Best regards, Fishneo Customer Service Team

Dear Mr B., Thank you so much for taking the time to share your experience on Trustpilot. We're truly delighted to hear that you found our website easy to navigate and our items reasonably priced – and it means the world to us that you appreciate our original designs! At Fishneo, we put a lot of heart into creating unique, eye‑catching pieces, and knowing that they resonate with you is the best reward we could ask for. Your feedback also encourages us to keep improving both our products and your shopping experience. We hope you love your new items and that they become favourites in your collection. Whenever you're ready for more original designs, we'll be here – and if you ever have any questions, just drop us a line. Thanks again for choosing Fishneo – we'd be honoured to welcome you back anytime! Best regards, Fishneo Customer Service Team

Olá! Muito obrigado por dedicar um tempo para deixar a sua avaliação no Trustpilot. Ficamos muito felizes em saber que a sua experiência foi boa e que achou fácil escolher e encomendar os nossos produtos. A simplicidade e a qualidade são prioridades para nós, e saber que conseguimos atender às suas expectativas é o melhor incentivo para continuarmos melhorando. Esperamos que os seus itens tragam muita satisfação e que possa contar com a Fishneo sempre que precisar de algo novo. Se tiver qualquer dúvida ou sugestão, estamos aqui para ajudar! Desejamos-lhe um excelente dia e ficamos à disposição para futuras compras. Com os melhores cumprimentos, Equipa Fishneo Customer Service