You need to address the cost of your…
You need to address the cost of your parts if you are going to charge for shipping. And the agents who pops up online are not very helpful.
About Fitinpart.sg
Data updated- Website
- fitinpart.sg
- Category
- Vehicles & Transportation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 173 reviews
- Replies to negative
- 85% (133/156)
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About this business
Automotive parts : Brake & Clutch parts,Filters,Belts,Wipers,Chassis, Suspension We cover models including Japanese,European, American,Chinese,Korean vehicles
Is Fitinpart.sg legit?
Fitinpart.sg (fitinpart.sg) has a 3.5 out of 5 rating on OK.one, based on 652 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 61% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently share that international shipping is exceptionally fast, and ordered items arrive securely packed and exactly as described in the online catalog. Many enthusiastic buyers also appreciate the reasonable pricing and genuine parts that make maintaining their personal vehicles much easier and considerably more affordable. However, some people mentioned unexpected extra import taxes and customs fees charged upon delivery that significantly added to the final overall cost. Others also noted that tracking active orders or sorting out incorrect items could occasionally become difficult, confusing, and tedious during the process.
Auto-generated from all reviews of this business. For reference only.What people say
Ship without prior checking on the…
Ship without prior checking on the goods. The filter itself already defect even before shipment. It is intact in packing but the product cannot be used.
Reply from Fitinpart.sg2018-08-29
Hi Daniel, We do actually have a 3-level QC for the filters you ordered but if you received a defective item please do get in touch with us, rest assured we will rectify your order.
The Online portal is easy to use except…
The Online portal is easy to use except the delivery date & PO stated on my order is not shown on the invoice & delivery is not on the date stated.
Steering boot I ordered was wrong .
Steering boot I ordered was wrong . In the catalog states for my car model
Reply from Fitinpart.sg2018-07-20
Hi Yusri, Thank you for using fitinparts. Do get in touch with us if an item did not fit, we will rectify your order.
On line chat service personnel does not know her stuff
Item was shipped very quickly. It arrived on the date as promised. However, the on line chat communication with the service personnel was tedious. The photo display of the item I wanted on the website was not clear and I couldn't make out whether all the components were included in the kit. The service personnel wasn't sure either but promised to get the information I requested for and email it to me, but she didn't do it on the 1st occasion. Instead, she created a 'ticket' and emailed it w/o the answer to my question and w/o explaining what the 'ticket' was for. I arranged to chat with her again to enquire whether a certain crucial component's included in the kit. She replied saying that she'd 'ask for me'. After a while, she replied via chat to confirm that the component was included in the kit. I then made the order and payment but when the kit finally arrived I discovered - much to my disappointment - that the component of concern was not included as part of the kit.
Reply from Fitinpart.sg2018-07-06
Hi Thomas, Your item Azumi FST23019 should indeed have a strainer, If you received an incomplete set please do get in touch with us we will rectify your order.
Absolute zero stars
Absolute zero stars! I ordered an air filter and got the wrong order 2 boxes of chassis and suspension rubber parts. Weighs 3lbs and cost a lot in courier fees for the wrong items. When I opened a chat box to speak to a helper and wrote that I received the wrong order suddenly went to no operators available. Absolutely not trustworthy.
Reply from Fitinpart.sg2018-06-14
Dear Sir/Mdm, We apologise for any inconvenience caused, If you have received an incorrect item please do get in touch with us, we will definitely rectify your order. If we get disconnected during midchat rest assured it is not intentional, we'll try to open a ticket with you by the provided email address, else you can call us +65 67497481 or message us here https://www.fitinpart.sg/index.php?route=information/contact Regards Fitinparts Support team
Ya was happy with shipping and parts…
Ya was happy with shipping and parts but disappointed I had to pay €20 extra to customs ,never had to before
Wrongly sent cabin filter.
Wrongly sent cabin filter. I bought Activated carbon cabin filter (more expensive) but send out normal cabin filter(cheaper filter).
Reply from Fitinpart.sg2018-04-26
Dear Sir/Mdm, We apologise for the inconvenience caused, If you have received an incorrect item please do get in touch with us, we will rectify your order.
Efficient Service
Great customer service. Ontime delivery love doing business with them..
Reply from Fitinpart.sg2018-04-07
Thank you for taking the time to leave a review! We really appreciate it. The 1 star rating is probably a miss-click, as it contradicts the comment.
Custom duty and commercial tax are so…
Custom duty and commercial tax are so high.
I purchased $141 Australian Dollars - - Human Intervention ???.
I purchased $141 Australian Dollars worth of Motor Parts naturally a Good Price - "Plus Motor Cycle Front Wheel Brake Pads". - Also Good Value, - No Issues with the Products - Brilliant. However there is an Issue with "Poor Communications" with the "Sales Department" as to an Inquiry regards the "Brake Pads" as to the Quantity in the Packaging. Prior to the Order I forwarded an Email Inquiry regards whether the Advertised Price of the Brake Pads was for "One" - or - a "Pair"?? in the Packet for the Price? - - "The Answer to this Inquiry was Ignored" ///. "A Simple Question" to a Product being Advertised - - "Though received No Answer"?? - - - Though I did receive a "Computerized Acknowledgement" of the Initial Inquiry? - - Thank God for the Computer. The Advertising Web Page Reads as if the - "M/C Brake Pads" - were being Sold as a Singular Each? - "Not a Pair" - I required Three Sets? - So I Purchased - Six ? to equal 3 Pairs, to be sure of the Quantity. On arrival of the Order I Discovered with a "Purchase of - Six"? - as Ordered - "I had Six Pairs"?. Not really a Major Issue as I will eventually Use The Pads - - Though in High-in-Sight - - It would be Great If We had a "Little Human Intervention", - What We call the "Human Intelligent Touch" which does "Require a Little Effort to Look" at the Package and "Give an Email Reply" - - I wonder Who is Responsible ??. Regards - Mike Maher - - Wenaway Pty. Ltd.
Reply from Fitinpart.sg2018-01-25
Dear Mike, Thank you for your feedback, sorry for the mishap in the order, I think there is spam filter interfering with communication here. If you could check any email from @tickets.livechatinc.com We did actually process the tickets (enquiries) you had KKYZ9 and JPBB0. But still, apologies for the mishap, you may contact us if you have any queries. If you have difficulty reaching us you may: Call us at +65 67497481 EXT: 1 9am to 6pm Mon to Fri and 9am to 1pm on Sat Timezone GMT+8 or chat online with us on our website. 7am to 3am Mon to Fri Timezone GMT+8
concerns
I am a parts retailer and though you have some parts many parts are showing out of stock for long periods. Time to process a small order can be quiet lengthy. Biggest concern is price. Though shipping is built into the price, the cost for your parts are still extremely high.
Reply from Fitinpart.sg2018-01-17
Dear Gameel, Thank you for your response. We are always working for providing best coverage and prices for every region. I would be interested to look into you paticular region and inventory requirements. Could you contact me via [email protected] and ask for Phil
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