Flexcar

It started out convenient..friendly and…

It started out convenient..friendly and easy swap service, app friendly. However, it quickly became an unpleasant experience when issues arises such as no fault accidents, mileage fee, safe driving charges and all the other miscellaneous charges... I got behind on one month payment.. customer service was not compassionate or understanding at all.. plus come to my job to reposses my vehicle with no phone calls or emails... unhuman

The worst company ever

Flexcar has been one of the most frustrating companies I’ve ever dealt with. What started as a convenient alternative to traditional car ownership quickly turned into a stressful and disappointing experience. Communication was poor, customer support was the worse. The fees and charges were confusing, and getting clear answers about my account was nearly impossible. Instead of working with customers to resolve problems, the company seemed more focused on collections and account enforcement. The entire experience felt impersonal, and at times it seemed like customers were treated as liabilities rather than valued members. The constant stress, uncertainty, and lack of support far outweighed any convenience the service they offered. Before signing up, I strongly encourage anyone considering Flexcar to read reviews carefully, understand all terms and conditions, and have a backup transportation plan. Based on my experience, I would never use Flexcar again and would not recommend it to friends, family, or anyone looking for a reliable vehicle subscription service.

Never EVER rent from Flexcar

Never EVER rent from Flexcar. It starts out fine, and the business model seems like a great one. But then they clearly grew too fast and their customer support is awful. They started charging me for tolls and parking citations for a different city and I would have to basically beg to get a refund. I was told I could swap the car and pay the same price but of course when I went to do that, they refused to honor that promise. I have returned the car and am still dealing with parking tickets that aren't mine. I'm being told they can't do anything about it - even though they have in the past. It's a ridiculous company that will screw you over the second they have your card details. Don't even bother emailing their support - it's all AI. In response to their reply - if you had even looked at the citation, you would have noticed it was never the car I had. It was the wrong license plate and make of car but by auto paying it, you've basically had me "admit guilt" and it's unlikely to be reversed. So you're charging me for something that isn't my fault and completely your lack of due diligence.

Looking at the website and information…

Looking at the website and information on social media regarding this company, one would think it is a top-notch company. Please be advised it is not! The vehicles are not worth the money you are paying; they are in horrible conditions! I went to pick of a vehicle, and it had pings galore on it and the tires were extremely muddy! I was placed in a smaller vehicle, and it wasn't too much better. Please stay clear of this company because it is horrible!!!

I don’t recommend anyone to rent from…

I don’t recommend anyone to rent from them they are laying and not reliable

Not professional and they are not…

Not professional and they are not reliable I don’t recommend any one

Very good company very fast in service

Very good in helping customers and Leasing out good cars I give The company 5 stars I'm very pleased with your service thanks

Flexcar is a terrible company

Flexcar is a terrible company. First off, they're not a month to month leasing operation. And their billboards actually state that in very small print. They're a car rental company. Their cars are "fleet vehicles", which is why if you get one... their license plate is from another state and their insurance is the same as a rental car. Got rear ended by some idiot who didn't have a license 2 weeks into renting one from them. Completely the other drivers fault. They make you pay the deductible after they send you an insanely overpriced quote to damage to the vehicle. THEY WILL NOT REIMBURSE YOU THE DAMAGE. Even if they get a payout from the other drivers insurance because it was their fault, they will not reimburse you even though they say they will. Their agreement is incredibly vague and leaves room to not reimburse you. Also they will not refund you the remaining miles payment you might have made. I had the car for two weeks, they didnt refund the other two weeks of the month I paid for. Didn't refund me the miles. Didn't refund me the annual membership that they charged me after the accident happened. They're a sketchy rental car outfit that offers month long rentals, the same as turo or other rental car companies.

It is a easy process to get into a…

It is a easy process to get into a vehicle. However when incidents occur the process is long, and it is not customer friendly.

Customer service needs working on

Great second experience.

It's easy and affordable!

Flexcar stands up to the name…

Flexcar stands up to the name with a comprehensive one stop shop model that includes a wide selection of up-to-date vehicles, maintenance, insurance, and mileage packages based on driving needs and budget. After two years, three car swaps and convenient home delivery, my experience has been wonderful with great customer service both on the phone and with special thanks to my Atlanta Hub family!

Great experience

Eric is an awesome person. So kind and helpful as always! He made it a very quick and easy process from start to finish and even remembered me from my last swap. Need more people like him in the world!

Makes having a car easier

I don’t worry about maintenance (other than taking the car in), or insurance, or if I need roadside assistance—it’s all covered at a lower price than owning a car. This may not be true in all cases, but it is for me by several hundred dollars a month. They aren’t reaching out to me all the time to check in, which is a huge pet peeve of mine. I’ve had and am still having an excellent experience.

I’ve used Flexcar for multiple…

I’ve used Flexcar for multiple vehicles, including a Tesla and now a 2025 Mercedes-Benz C300, so I feel like I can give a fair review based on actual experience. First, the positives. The maintenance being included is great. Not having to worry about oil changes, repairs, routine service, registration, insurance, and other vehicle-related expenses is definitely the biggest benefit of the program. For people who need a vehicle quickly and don’t want the commitment of buying or leasing, Flexcar fills a gap in the market. Now for the negatives. The mileage limits are way too low for what Flexcar charges. Customers are paying anywhere from $700 to $1,400+ per month, and for those prices the mileage allowances feel extremely restrictive. Either the mileage limits need to be increased significantly or removed altogether. Paying luxury-car prices while constantly worrying about mileage defeats the purpose. My biggest complaint is the feature restrictions placed on the vehicles. This is where Flexcar loses me completely. I had a Tesla through Flexcar and many of the features were restricted. Now I have a 2025 Mercedes-Benz C300 with amazing technology, and once again features are restricted. Voice control is restricted. Navigation is restricted. Various connected services are restricted. It feels like you’re paying premium prices for a vehicle but only getting access to part of the experience. The entire reason many people choose a Tesla, Mercedes, BMW, or other premium vehicle is to enjoy the technology and features that come with it. If those features are disabled, what exactly are customers paying for? I’ve heard explanations about privacy, saved addresses, and user information, but honestly, I don’t buy it. When vehicles are returned, Flexcar should have a process to reset everything back to factory settings. That’s standard practice and should already be part of vehicle turnover procedures. Restricting major vehicle features because of that feels like an excuse rather than a solution. Customer service is another weak point. Most of the time you’re told that your issue will be sent to another team for review. Eventually someone follows up, but often it’s days later when the issue is no longer urgent or relevant. The representatives are usually polite, but getting actual answers or resolutions can be frustrating. Would I recommend Flexcar? Only as a last resort. And when I say last resort, I mean your very last option. If you absolutely need a vehicle and traditional financing, leasing, or renting isn’t available, Flexcar can serve a purpose. But be prepared to pay a lot of money for a vehicle that comes with mileage restrictions and feature restrictions that prevent you from fully enjoying what you’re paying for. Overall, it’s a convenient service with some real benefits, but the pricing, mileage limits, restricted vehicle features, and customer service issues make it hard for me to recommend.

I didn't receive my 50miles

I didn't receive my 50miles, and they didn't put in the windshield repair order, like they said they would. My windshield has had this crack in it for a few months now. I put in the photos . No response.

Horrible customer service

Horrible customer service. Took vehicle to have oil changed (which is an hour away). My family and I were at the Flexcar Hub getting our oil changed for 3 hours. We wasted 5 hours total and was informed afterwards that our oil was NOT CHANGED. Biggest screwup ever. So disappointed in this hub.

They keep me updated

Great alternative to owning a vehicle

I've had my car for about six months and the monthly price has decreased some. My interactions with the Flexcar team are always positive and the car runs well and looks nice. The only problem is how they handle recalls. I took the car to get one thing fixed and found out the car had multiple recalls. I recommend signing up to be notified directly instead of waiting on Flexar to notify you. I also hope Flexar opens more locations specifically in Florida.