Flexcar (flexcar.com) has a 3.0 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 37% give 1 star; The business has replied to 41% of negative reviews. Last updated 2026-08-10.
I have been doing business with flex car since January 2026. I truly enjoy driving any car I want to with flex Car. I currently drive a Jeep wrangler Willy. I love this Jeep. I always have the option to switch my Jeep out for any other car I decide with Flex car. I will continue to use flex car for a long time
Reply from Flexcar2026-06-08
Wow, thank you for taking the time to share all of this. Having the freedom to drive the car you want - and switch when your needs change - is exactly what we're going for, and we're so glad you're loving your Jeep Wrangler Willys. It means a lot to hear you've enjoyed your experience with Flexcar since January and see yourself staying with us for the long haul. Members like you are the ones proving there's a better way. Thank you for being a part of our journey.
It’s good timely responding for information or any other questions.
Reply from Flexcar2026-06-08
Timely responses and clear communication are exactly what we're going for. Thank you for sharing that our team has been helpful with your questions. Welcome to Flexcar.
The price of the car kept going up and was not affordable after the fees
Reply from Flexcar2026-06-08
Thank you for your feedback. No fee is charged without prior communication, every charge has a specific reason tied to the member's account. If you have specific questions about your account, our support team is available to help.
They are a good car rental company I love Flex Car Customer is good also
and the prices are unbeatable
Thankyou
Reply from Flexcar2026-06-07
Customer service and unbeatable prices is exactly what we're going for. Thank you for taking the time to share this - we're so glad you've had a great experience with Flexcar. Welcome to Flexcar.
So far so good. Customer service is great. They always have an answer to my questions.
Reply from Flexcar2026-06-07
Customer service is exactly what we're going for. We're so glad our team has been able to answer your questions and make things easy so far. Welcome to Flexcar.
c
customer David Perry · 1 review · Verified · Experienced 2026-04-24 ·
★★★★★
Well the people are very nice and have…
Well the people are very nice and have given me a great experience, and have mentioned it to many people
Reply from Flexcar2026-06-07
Thank you, David! A great experience with our team is exactly what we're going for, and it means a lot that you've been sharing Flexcar with others. Welcome to Flexcar.
I recently went in for a scheduled oil change at the auburn Mass location that was supposed to be 30 minutes. I was there for pretty much 2 hours. Communication was not great at all. Also there was only myself and another for service, I don’t believe it should have taken that long or me be the one asking how much longer. Definitely not a good experience.
I think they price there car payments way to high , and people really only use that company because they have bad credit otherwise I don’t think they would be as popular as they are
The workers are friendly and nice but having a car with them is like driving for ups they monitor you’re driving and it messes up your score and sometimes your payment will go higher like for instance you could be the best driver and if somebody stops really quick in front of you and you have to break it basically tells them in your system that you hard break or they detect your speeding when sometimes you have to, and it’s not your fault but it basically penalizes you and a few different ways. I just don’t like some of their policies. It’s very strict.
I was behind 436 on my note I had split pay. They came and took the car without notice. Didn’t call me nor email to tell me to return the car. Terrible customer service and they still holding my belongings.
Getting to an agent was fast. The agent showed interest in my concern and worked to resolve my concern.
Reply from Flexcar2026-06-07
Getting to an agent quickly and feeling heard is exactly what we're going for. We're so glad our team was able to address your concern and help resolve it. Thank you for being a part of our journey.
Great customer service is exactly what we're going for. Thanks for taking a moment to share this - we're glad you had a positive experience with the team. Thank you for being a part of our journey.
K
Kevin B · 1 review · Verified · Experienced 2026-04-20 ·
★★★★★
Always Amazing an experience I’ve been…
Has always been an AMAZING experience I’ve been with flex car for over 3 years!!!
Reply from Flexcar2026-06-07
Has always been an amazing experience over 3 years is exactly what we're going for. Thank you for being with Flexcar for so long and for taking a moment to share this. Thank you for being a part of our journey.
J
John N · 1 review · Verified · Experienced 2026-04-18 ·
★★★★★
Car performance and mileage options
Car performance and Flexcar app run perfect. One request, why not another lower mileage level for drivers, such as 400 miles per month? Those of us who drive less only have either 800 miles or no mile options. Please consider.
We needed a short-term (6 month) solution for our college kid after his vehicle died. He had 6 months left of school and then would purchase his own vehicle. He took that vehicle to school all the way across the country. The lease worked exactly as described, no hidden fees. The return took 15 mins.
Reply from Flexcar2026-06-07
[A short-term solution that works exactly as described] is exactly what we're going for. We're so glad Flexcar was a good fit for your son's final 6 months at school, and it's great to hear the return was quick and easy too. Thank you for being a part of our journey.
Everything that it stated it was about, it's amazing, it's all about and that says alot about your program . I'm a FAN FOR LIFE!
Reply from Flexcar2026-06-07
Thank you. Hearing that Flexcar is exactly what we say it is means a lot to us. Members like you are the ones proving there's a better way, and we're grateful to have you part of the Flexcar movement.
