Poor credit beware
Just wanted everyone to be aware that if you have poor credit, don't waste your time applying. They will reject your application quickly. In my opinion, this company sucks the shaft.
About Flexcar
Data updated- Website
- flexcar.com
- Category
- Vehicles & Transportation
- Location
- United States · Boston
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 41% (12/29)
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Is Flexcar legit?
Flexcar (flexcar.com) has a 3.0 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 37% give 1 star; The business has replied to 41% of negative reviews. Last updated 2026-08-10.
What people say
Terrible customer service
Flexcar new car concept, sounded to good to be true. First few months were great. Then I had to start traveling further for work, called and emailed to change mileage usage and they began charging $48 per 100 miles or every day and a half. I called and emailed repeatedly and Kept being told they were upgrading my problem with no call backs what so ever. Finally talked to a real person who did not have a clue, about the contract, how it worked, why it was Costing me so much and again my call was being upgraded. Decided to return vehicle which would not work on the app. Called again guess what they said they would upgrade my call and then sometime in the middle of the night a covert mission to pick up the car. Some of the worst customer service I have ever experienced. In the end , Yes too good to be true…outrageous billing with no answers…I have filed a grievance with the attorney generals office and bank. They should be ashamed of themselves with their bait and switch program…simply not the way to treat people
I’ve had Flexcar since January 2026…
I’ve had Flexcar since January 2026 after I had to sell my own car. At first, I thought it was a great and helpful option, but over time I’ve become extremely disappointed with the payment policies and customer service. Unlike a traditional car payment, you can’t make partial payments or pay ahead toward your bill. That makes it difficult for people who are trying to budget responsibly and avoid falling behind. With a regular car loan, you usually have more flexibility with payments and communication. The biggest issue I’ve had is how aggressively they handle late payments. If your payment doesn’t go through first thing in the morning on the due date, you start receiving repeated messages. Even when you communicate with them, explain your situation, and tell them exactly when you’ll be able to pay, they ARE NOT willing to work with you. Instead, I was threatened with having the police called and the vehicle being repossessed after communicated that I needed a few more days until my paycheck came in. I understand payments need to be made, but the lack of flexibility and the way customers are treated when they communicate is unacceptable. A company providing a service like this should have more understanding and better support for customers who are actively trying to resolve the issue.
Good experience about 9 months in. If you have multi cars it's not cheaper though.
Good experience about 9 months in. Their claims about being less cost then owning are somewhat accurate if you have only 1 car so you have to then factor in that you will not have your own car insurance. If you have multiple cars in the household then NO it's definitely not cheaper. Why? With Flexcar if you get 2 cars then insurance is 2X. When you have multiple cars in house normally and have 2 cars insurance is more like 1.2X. I think if they resolve that part then it may be interesting for multi car households. Two things they do, on purpose, that annoy me: 1. If you are swapping cars it's difficult to find what the fuel level was on the car when you first got it. You'd think it would be in your swap email or easy to find on app...no. So what does that mean if you can't find it, people probably fill it up since that can't be wrong. Leaving this out is on purpose given how much they invested in technology. 2. Our app kept showing that we could "save" by upgrading plan, given the average miles we were driving per month. Not sure if this was done using our highest driving month but the message didn't change even 4-5 months later despite my knowing that we were frequently way UNDER the mileage plan we had. So no that wasn't our 'average' anymore. That too is on purpose since thats really easy to figure out. So knowing the above we still use the program and keep the above in mind. Since we do have 2 cars we will exit when we purchase/lease whatever another car since as I said the insurance cost is WAY more with multiple cars in the family and using Flexcar.
Reply from Flexcar2026-07-28
Thank you for your feedback. We appreciate you taking the time to share such detailed thoughts after 9 months with us. We hear your concerns about multi-car household costs, the visibility of fuel level details during swaps, and the plan upgrade messaging in the app. Feedback like this helps us improve both the member experience and how clearly information is presented.
Due to the mistrust
Due to the mistrust, hidden perks and cons regarding Flexcar, it's a number one priority to , upon making a risky financial decision to invest in a Flexcar, to immediately go to an emmissions dealer and have the said vehicle tested, this would provide accurate documentation of the vehicles condition . Th8s documentation wil serve as proof as it will be time stamped, legally inspected to the exact date Extra security .
My experience with Flex.
My experience was a good one with one exception I felt as though it was false advertising because the car that I originally was shown was nothing like the picture the inside and outside of the vehicle, and that was very disappointing because of what they are charging me to drive it the original interior is all gone and the floor is made out of cheap material. So no I’m not fully happy with Flex.
Thanks to Brandon and his team our…
Thanks to Brandon and his team our intial experience has been great. Although we've only had the car about a week, so far, so good. The team has already checked in with us a few times via text and calls (yes, an actual human!) We are hoping this kind of experience continues. If it does, I think there will be a bunch of folks who suddenly realize this a great option to lease or use if you are between cars, on extended travel, etc. Much more affordable than the standard car rental (standard is about $60-$100 per day and Flexcar is about $30 - $60) for the equivalent vehicle. Nice choice in vehicles and easy pick up. Will update re: any other services, change fees, membership fees, etc. Thanks Flexcar!
Reply from Flexcar2026-07-21
Brandon and his team's support is exactly what we're going for. Thank you for sharing your experience - we're glad your first week has been off to such a strong start, from the easy pickup to the proactive check-ins from a real human. It means a lot to hear Flexcar has felt like an affordable and practical option for your needs. Thank you for being a part of our journey.
Horrible service. Felt like a second rate citizen date of experience, is last 2 weeks. Daily
I got a flat tire. They didn't return my call, wouldn't answer. Then took a couple days to approve. Didn't have my car, all week. Doesn't seem seamless. I call to complain, leave messages, and I was told. Someone will get back to me in 2-8 hours. That was a week ago. Yet demanded payment immediately. Called it past due, on its due date. Absolutely disgusting service. No issue breaking promises, to get you to sign. Today is 7/10. Guarantee they will retaliate against me. I have reached out to them, daily. They clearly, hate us
The store was locked and I waited for…
The store was locked and I waited for almost 2.5 hours
SITTING WITH A DEAD CAR
SITTING WITH A DEAD CAR! I’ve had nothing but issues with their customer service. Sitting here with a dead vehicle zero transportation when I pay over $1000 a month a drive a vehicle. They are not willing to give me a loaner or swap my car out for me while they fix mine. ABSOLUTELY UNACCEPTABLE! this is not my fault that the car is dead. Their constant tracking killed the battery yet I’m left to pick up the pieces.
SHADY AND ILLEGAL!
I helped my wife with ONE payment of $502 and immediately took my card off file! Two days later they charged ANOTHER $502, but I just had my wife pay me back and we both emailed them. ...since then I've randomly been charged $36 THREE separate times EVEN THOUGH MY CARD IS "OFF FILE". ILLEGAL SHADY SCAMMERS ...STAY AWAY.
Don’t do Flexcar unless you’re in bind…
Don’t do Flexcar unless you’re in bind like I was, it’s hard to get out because their payments are so expensive
Reply from Flexcar2026-06-30
Thank you for your feedback. We're sorry to hear your experience didn't meet your expectations. Our team works to ensure all members are informed of payment timelines upfront.
Paid in full.. car taken
I had a terrible experience with Flexcar. I paid **$788.85 upfront for a 30-day rental**, but the vehicle was taken back after only about **15 days**, leaving me without a car for the remaining half of my rental period. I paid for 30 days of service and only received approximately 15 days. I expect a **refund for the unused 15 days**, as I should not have to pay for a service that was never provided. This situation caused a significant inconvenience and disruption, and the lack of reliability and accountability is unacceptable. Customers should be able to trust that if they pay for a 30-day rental, they'll have access to a vehicle for the entire rental period or receive a prompt refund if the company ends the rental early. Until Flexcar makes this right by refunding the unused portion of my rental, I cannot recommend their service.
Reply from Flexcar2026-06-29
Thank you for your feedback. We're sorry to hear your experience has been frustrating. Membership decisions are made in accordance with our Member Agreement, and our team is available to address any specific questions about your account.
Loved the ease of getting a vehicle but…
Loved the ease of getting a vehicle but the cost was costly.
Reply from Flexcar2026-06-29
Thank you for your feedback. We're glad to hear the process of getting a vehicle felt easy, though we're sorry to hear the overall cost did not meet your expectations. If you have specific questions about your account, our support team is available to help.
The McDonald’s of car leasing - Have It Your Way!
Flexcar has been an absolute life saver after my car was totaled by someone else. I didn’t have the funds for a down payment and furthermore it took my car insurance company over 3 weeks to let me know if my vehicle was getting fixed or a total loss, so I didn’t know what I should do. A rental car for that amount of time would have been out of control expensive, but in my search for a long term rental, I came across Flexcar. It ended up Working out so well for me that I haven’t turned back. I am going on 9 months in my Flexcar and could not be happier! Not only do they cover regular maintenance but I have the option to switch out vehicles whenever I want… that’s not an option in a 3 year lease and definitely not an option when you choose to finance a vehicle. Beyond all of that, you pay for what you need. When I started with Flexcar I was driving more and needed 1200 miles a month, things have changed in my life and now I do not need that many miles so my payment has gone down since I am only paying for 850 miles a month (and no, it is not use it or lose it. Your miles WILL rollover, after all you paid for them!). Truly, having a great experience with this company and would recommend to anyone. Maybe it’s summer time and you want to have a convertible or it’s winter and you want an SUV… with Flexcar, all that and more is possible 💪
Reply from Flexcar2026-06-25
Wow, thank you for taking the time to share all of this. We're so glad Flexcar could be there for you during such a stressful and uncertain time, and it's especially meaningful to hear that the flexibility around maintenance, vehicle swaps, and changing your mileage plan has worked so well for your life. Members like you are the ones proving there's a better way, and we're grateful to have you part of the Flexcar movement.
They don't disclose their $250+taxes…
They don't disclose their $250+taxes mandatory membership fee (irrespective of how long you lease for example even 1 month) during booking. They should add this or display clearly at the checkout page or during the checkout process. It looks like I have been cheated.
Reply from Flexcar2026-06-26
Thank you for your feedback. The membership fee is displayed during the browsing and checkout process prior to any commitment being made. No fee is charged without prior communication - every charge has a specific reason tied to the member's account. If you have specific questions about your account, our support team is available to help.
ITS DEFINITELY A SCAM…
ITS DEFINITELY A SCAM…. TAKE YA MONEY AND RUN THERE ARE PLENTY MORE SUBSCRIPTION PLACES THIS PLACE IS A COMPLETE SCAM ….. UPDATE TO THEIR REPLY …. ITS A FUKKING SCAM DONT LET THESE PPL LUE TO YALL TRUST ME TRUST THIS REVIEW AND SPARE YA MONEY CUZ THESE PPL ARE NO GOOD …. IVE DONE MY PART THEY WILL NOT BE ABLE TO DO THIS MUCH LONGER MARK MY WORDS ITS A SCAM BE CAREFUL PPL
Reply from Flexcar2026-06-24
Thank you for your feedback. We're sorry to hear the experience didn't meet your expectations. No fee is charged without prior communication - every charge has a specific reason tied to the member's account. If you have specific questions about your account, our support team is available to help.
I feel like this safe driving program…
I feel like this safe driving program is a scam. I drive just fine. Have never had an issue with my driving through any other program I’ve used with my insurance but for some reason I can’t get higher than a 60. Seems like a scam to get more money out of customers. I’ll just get my own car
Reply from Flexcar2026-06-22
Thank you for your feedback. We're sorry to hear the safe driving program did not meet your expectations. No fee is charged without prior communication - every charge has a specific reason tied to the member's account. If you have specific questions about your account, our support team is available to help.
Visited Morrow Flex car location 6/21…
Visited Morrow Flex car location 6/21 upon arrival was greeted by the friendliest smile. Kauia went over and above to make sure I understood my electric vehicle functions. I have had the best experience using flex car vs rentals. Thanks Kauia for your professional assistance and warm smile. Customer since March 2026
Reply from Flexcar2026-06-21
Kauia's professional assistance and warm smile is exactly what we're going for. Thank you for sharing your experience at our Morrow location and for calling out how helpful Kauia was in walking you through your electric vehicle functions. We're so glad Flexcar has been such a great experience for you since March. Thank you for being a part of our journey.
Terrible experience
Terrible experience. Upset. Last option. Expensive. Hacked. Rigged etc
Reply from Flexcar2026-06-22
Thank you for your feedback. We're sorry to hear the experience didn't meet your expectations. If you have specific questions about your account, our support team is available to help.