About Floweraup
Data updated- Website
- floweraup.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 154 reviews
- Replies to negative
- 92% (104/113)
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Is Floweraup legit?
Floweraup (floweraup.com) has a 2.7 out of 5 rating on OK.one, based on 213 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 50% give 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Customers frequently mention that the customer service team is very helpful and responsive when addressing delivery questions or product concerns. Many consumers also appreciate receiving quick refunds and well-packed items that match their daily needs. Though some people reported excessively long delivery times along with persistent issues regarding incorrect sizing or missing items. Others experienced significant difficulties obtaining full financial returns, noting that customer support often provided repetitive or automated responses. Shoppers also noted that certain products did not look like the website advertisements or suffered from poor quality.
Auto-generated from all reviews of this business. For reference only.What people say
I have not received my order.
Reply from Floweraup2025-10-19
Dear customer, thank you very much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Well I'm glad I read
Well I'm glad I read. The reviews first I did like the boots on Facebook from this company but I won't be ordering
Reply from Floweraup2025-10-19
Dear customer, thank you so much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. If you have any questions, please contact our customer service email at [email protected]. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Great product
Great product, swift delivery.
I'm guessing this is a scam
I'm guessing this is a scam, wish I had checked the reviews before, waited a long time for jeans and have not arrived even tho it says delivered! Have not been able to contact anybody about it! Money lost, do not order from this company!
Reply from Floweraup2025-10-14
Dear customer, thank you very much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I ordered cargo pants which arrived in…
I ordered cargo pants which arrived in 7 days. I needed to return them as they were too big. Floweraup gave me a full refund and told me too keep the pants. Excellent service through emails.
Amazing customer service
Amazing customer service, very quick, couldn’t of ask for any more from them, would definitely recommend, brilliant product,
Selling make up that is fake!
Ok I ordered the make up pallet with foundation & brush. But it wasn’t what was advertised. The one advertised was the geller set. I have a picture of the advert. It cost £23 for geller palette and brush with foundation. When it arrived, it wasn’t the genuine geller palette, rather a very cheap copy, no brush or foundation in the package either. Straight away I emailed to ask for a full refund, they offered me £18 and keep the make up set!! I don’t want the makeup set, I’m happy to send it back, if they pay postage, now they are offering to send the missing items!!! I’m still asking for full refund!! I had told customer services I would end up giving a bad review. So here it is.. stay well clear of this company! I have been trying for over a week to get my money back. Customer service is awful so be aware. *** update - Sent a reply to message below. No response from them again.
Reply from Floweraup2025-10-11
Dear customer, thank you very much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at [email protected]. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Ordered trousers from them three weeks…
Ordered trousers from them three weeks ago received item and wrong size have sent nine emails to customer support received same automated reply every time-we have replied to your email by saying you haven’t paid for your order ! Not once asking how they could resolve problem! I’ve even asked for their complaint department email they replied with same email asking what the problem is nine times !!! Do not use
Reply from Floweraup2025-10-09
Dear customer, thank you so much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. If the issue is with the size, we offer an exchange service, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at [email protected]. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
The quality of the cardigan is terrible…
The quality of the cardigan is terrible cheap made not even finished nice worse cardigan I have ever bought definitely won’t be buying anything again
Reply from Floweraup2025-10-09
Dear customer, thank you very much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at [email protected]. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Scam
I really wish I had came here before ordering. Scam scam ..place a order over a week now. And and not even shipped
Reply from Floweraup2025-10-08
Dear customer, thank you very much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at [email protected]. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
rubbish
still waiting for my, trying to get intouch waste of time
Reply from Floweraup2025-10-04
Dear customer, due to international delivery, shipping time may be slightly longer than usual, but we guarantee you will receive your package. We sincerely apologize for the unpleasant shopping experience you've experienced; this is absolutely not the level of service we should provide. We understand your concerns, and to resolve your issue more efficiently, please contact our customer service email: [email protected]. Our dedicated customer service team will check your shipping information and provide the best solution within 24 hours.
Don’t order
Don’t order. glasses never came Evri did not help me receive my package and am yet to receive a refund. Have been waiting weeks. Scam company
Reply from Floweraup2025-10-03
Dear customer, thank you very much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Haven't received my order only after…
Haven't received my order only after emailing was I told its been shipped back so I asked for a refund but up till now I've been ignored don't order from here awful
Reply from Floweraup2025-10-03
Dear customer, thank you very much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Another uk customer whose order not…
Another uk customer whose order not received. Apparently it’s with an unknown courier. Avoid at all costs and don’t be taken in my an item that looks like something you would like. As far as I can tell total scammers and dispute opened with my bank. Shocking fake company. AVOID
Reply from Floweraup2025-10-03
Dear customer, thank you very much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Dress
Great Service good quality the product fits well very comfortable light weight comes in different colours came quick
Great products
Quick delivery really good products I wasn't sure if they would be very good as they were so cheap the detail on the advert was exactly what it said and I got a really nice makeup brush free which was a bonus really Impressive product definitely would buy again.
Absolute rubbish
The trousers are flared at the bottom and the material is totally different to the videos on media profile,thru them in the bin
Reply from Floweraup2025-09-29
Dear customer, thank you very much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at [email protected]. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Prompt refund
Unfortunately the jeans were for a person who was at 5ft 9ins tall. Sad as they fit really well but were far too long for me. (I’m 5ft 5ins and I usually get a regular in length) As soon as I emailed Floweraup I was offered a refund minus the postage fee. This was paid promptly to my account. Hence the 5 star rating due to the brilliant customer service.
glasses i bought broke within days no…
glasses i bought broke within days no customer service no contact number please avoid this lot
Reply from Floweraup2025-09-25
Dear customer, thank you for your feedback. We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at [email protected] with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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