It's been a month since my package is…
It's been a month since my package is marked as delivered, but I didn't receive anything ! Nobody answers anywhere ! WTF ?
About Fnirsi
Data updated- Website
- fnirsi.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 34 reviews
- Replies to negative
- 0% (0/34)
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About this business
Discover innovative test equipment at FNIRSI, including digital oscilloscopes, multimeters, signal generators, soldering tools, and USB testers—ideal for pros and hobbyists alike.
Written by the business, not verified by us.Is Fnirsi legit?
Fnirsi (fnirsi.com) has a 1.6 out of 5 rating on OK.one, based on 41 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. People widely reported terrible customer service, stating that support agents completely ignored emails and failed to provide any assistance when technical issues arose. Buyers also faced severe shipping delays, lost parcels, and frequently received defective items without ever being able to successfully process a warranty claim or return. Some reviewers were happy with the actual hardware, noting that certain devices felt exceptionally well-made and provided great value for money. Other customers also enthusiastically praised the tools as excellent reliable options for simple projects when orders arrived safely within the expected delivery timeframe.
Auto-generated from all reviews of this business. For reference only.What people say
Terrible brand
Terrible brand. I received a defective product and got absolutely no assistance. No reply to emails, no reply in chat — nothing. Complete lack of customer support. Total waste of money. Afterward, I discovered that other customers experienced the same issue. Stay away from this brand.
Recieved a faulty DPOS350P NO after sales support
Recieved a new DPOS350P, its turns on etc but will not charge, tested with and without the supplied power supply. Reported on FB gorup and to 2 different email given, support and info. Had no reply from eitehr and the FB group just repeats "please email one of these adress's" Bewars as customer support is NONE EXISTANT
Beware if you have to contact customer…
Beware if you have to contact customer service, they don’t appear to ever reply. I’ve attempted three contacts and I can’t resolve the issue my product a clamp, multimeter shipped, defective and broken. I have been unable to resolve the issue as now
The delivery process is scary at first…
The delivery process is scary at first because the provider (Fnirsi)gives little information about the shipping state. But I received my unit (IPS3608) 11 days after ordering. The unit seems to work properly. I ran tests on different electronic components, with success. We'll see how well it does over time. I'm satisfied for the moment.
I have purchased three items so far…
I have purchased three items so far (the DSO-TC3 Oscilloscope, the LPM-10A multifunction network tester and the HRM-10 battery tester). All items arrived direct from the manufacturer (via the Shop app) and arrived within the promised window. The testers all feel well made, work as expected and in my opinion, are exceptionally good value for money. I’ve not had any cause to contact support so can’t comment on that aspect but I would happily purchase from them again.
Fnirsi sent demaged device
Fnirsi sent demaged device. Geiger-Miller tube was broken. They wanted a description and pictures of that demage. I sent both. Since then CS did not respond to any email request. There is no interest to help their customers. Poor behaviour.
No dispatch and radio silence on email/comms
Ordered directly from FNIRSI website on 31 Dec 2025. Order confirmed, payment taken, but after 9+ days there is no dispatch, no tracking, and no response to email or website chat. Currently unresolved.
Parcel missing in transit…
Ordered two items from them in November. Beginning of December got an email with tracking which was handed over to Evri on 8th December. Looks like Evri have lost the parcel but despite attempting to contact this company on four occasions since have received nothing from their support except once an auto response about someone's working pattern changing. Would not recommend anyone to buy from them
Products will not be delivered
Made an order on 25 November, 22 days later no products and no news from the company.
Package not sent! Do not buy!
Ordered a HS-02 soldering from the site, complete with the case and replacement tips. Tracking number was there, but the package was stuck for one month in the sorting center. After tracking, the package was returned to sender. Contacted FNIRSI through email ad live chat more than 5 times to demand either a refund, or a resend. Absolutely no replies.
Soldering fan does not power on
Soldering fan does not power on. Sent video to support. No response.
Item not delivered weeks later
Item not delivered weeks later, absolutely no reply to various emails sent to them, even sent to multiple contact email address for them, they flat out ignore you. Scammers and theifs, DO NOT BUY!!!
Purchased the HS 02b
Purchased the HS 02b. The soldering irons screen came with dead pixels. I contacted FNIRSI about this issue and they told me it was dirt on the screen, I was persistent and sent multiple photos explaining that it wasn’t dirt and the pixels were in fact dead. They ignored me until I left a bad review, which they responded to quickly. Eventually, I convinced them that the pixels were in fact dead, rather than offering a replacement, repair or a refund, all of which I would have been happy with, they offered a $4 refund so that I could purchase a new screen and replace it myself which would void the warranty. I told them I wasn’t happy with this and left a 2 star review on their website which I later found out that they had DELETED TWICE.
Zero support provided
The courier failed to deliver the items I purchased. When contacting FNIRSI support they did not respond to me emails. Due to zero support I can't recommend buying anything from this company
NVS-40 Night Vision Infrared not working
I bought a NVS-40 night vision infrared but it didn't work. I cannot start it. I tried a different USB-cable to load the internal battery and this could load the NVS-40 and I could start it but shortly after starting it says "mass storage". I checked the inserted 32GB flash card on my laptop and I could format it and store something on it. It's formatted as FAT32. I tried also to format it as ExFAT with the same result. Update: The battery of the NVS-40 has to be charged via a charger, not from a laptop, then it works fine (this info was given by the customer support of FNIRSI).
Trying to return scope
I bought a scope (DPOS350p) and was not happy with it. I have tried to issue a return for a month now but the customer service is not responding at all. Absolutely awful! Filing a complaint with the ECC. DO NOT BUY ANYTHING FROM THEIR SITE
HS-02A soldering iron fairly priced but with slow and opaque shipping
Ordered the HS-02A soldering iron with the portable toolbox from them on Thu, June 12. The product is well built and at 65€ (without the power adapter) a fair price. Customs is included for most EU states, so you should be good on that front. However, shipping from China to Germany was slow and it only arrived on Sat, June 28, although that is within their stated delivery time of 15-25 business days. Tracking from PostNL was nonexistent in the first 1.5 weeks and it looks like you'll only see updates once the package arrives in the EU. If you're able to wait it out and trust them, there's no reason not to order from them, though.
Bad/non existent customer service
Same happened to me. Ordered on 27.04. Package was sent out fast according to tracking. On 08.05 I got a notification about a delivery exception (package did not yet leave china). Contacted fnirsi 3 times (08.05 / 13.05 / 23.05) without ever getting an answer or a sign of life. Probably better to not buy there. Update August 2025: After several additional emails and reminders, I finally got the product. The product itself is ok. The customer service is not. They should better use their resources to answer customer requests than generating pressure for changing / removing trustpilot reviews.
Not delivered and no explanation by Support
I am writing to express my concern regarding an order I placed on March 8 for a soldering iron, which I have not yet received. I initially contacted Fnirsi support team on April 17 seeking an explanation, and I was informed that Fnirsi would follow up with the local carrier. However, I have yet to receive any further updates or resolution. Since then, I have attempted to contact Fnirsi support team twice more, but I have not received any response. It feels as though I am being ignored, and I am very disappointed with the lack of communication and accountability. DON’T BUY THEIR PRODUCT ON THEIR SITE
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