Fragrance Lord (fragrancelord.com) has a 4.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
amazing and quick shipping. can’t wait to start placing my big orders.
Thank you for your kind review! We're so glad to hear your order arrived quickly. We truly appreciate your support and look forward to serving you again on your future orders.
Excellent scent. Great experience with FragranceLord.com I look forward to more purchases from them
Thank you for your kind review! We’re glad you enjoyed the scent and had a great experience. We look forward to your next purchase!
Amazing Store! They have incredible prices on designer and niche fragrances. They will be my go to from now and it helps that they are located close to me so the shipping is lightning fast. Can't recommend them enough!
Thank you so much for your amazing review! We’re thrilled to hear you’re happy with our fragrances and prices. Looking forward to serving you again soon!
Quick and cheap....what more could ask for?
Thank you for your great feedback! We’re glad you’re happy with the speed and pricing. We appreciate your support!
Incredibly fast processing and shipping times. 10/10 will be ordering from them again.
Thank you so much for your feedback! We’re glad you were happy with our fast processing and shipping. We look forward to serving you again!
great selection, fast order processing
Thank you for your kind review! We're delighted to hear that you enjoyed our selection and that your order was processed quickly. We appreciate your support and look forward to helping you find more great fragrances in the future!
Great company, fast shipping
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and that our shipping met your expectations. We look forward to serving you again soon!
Fragrance Lord has become one of my favorite discounters. Great prices, solid packaging, reliable quality, genuine products. One of the best in the game!
Thank you so much for your amazing review! We’re thrilled to hear that FragranceLord has earned a spot as one of your favorite fragrance destinations. 😊 Providing genuine products, great prices, and reliable service is exactly what we strive for, and it’s wonderful to know our efforts are appreciated. We look forward to helping you discover even more of your favorite scents in the future! The FragranceLord Team
Concerns item was inauthentic. Images provided do not match product sent and no box was provided. Never received a callback and called two separate times a few days apart. Would not recommend.
Thank you for sharing your feedback. We're sorry to hear about your concerns regarding the product and your experience with our customer service. We take authenticity very seriously and stand behind all products we sell. We also apologize if your attempts to reach us were not addressed in a timely manner. Please contact our support team directly with your order information so we can review the details, address your concerns regarding the packaging and product images, and work toward a resolution. We appreciate the opportunity to make this right.
Shipping took longer than expected (not from-China-long), but the product itself was packaged well and as described. Very happy to have my new, beloved perfume.
Thank you for your thoughtful review! We appreciate your patience with the shipping time and are glad to hear your order arrived safely, was well-packaged, and met your expectations. Most importantly, we're thrilled that you're enjoying your beloved perfume. Thank you for choosing us, and we look forward to serving you again in the future!
Thank you for your wonderful feedback! We’re glad to hear your order arrived quickly and that you’re enjoying the fragrance. We truly appreciate your support and hope to serve you again soon.
I am very disappointed. Half of the little bottle was empty.
Thank you for bringing this to our attention, and we’re really sorry to hear about your experience. This is not the standard we aim to provide. Please rest assured that we take this seriously and would like to look into it right away. Could you please share a few photos of the item so we can check this for you and resolve it as quickly as possible? We appreciate your cooperation and will make sure to assist you further.
Great shopping experience. They had what I was looking for at a decent price and the fulfillment and delivery was great. Thanks again.
Thank you for your kind review! We're delighted to hear that you found exactly what you were looking for at a great price and that your order arrived smoothly and on time. We truly appreciate your support and look forward to serving you again in the future. Thanks again for choosing us!
Product quality, packaging and shipping speed top notch.
Hello, Thank you so much for your kind feedback! We’re really happy to hear that you’re satisfied with the product quality, packaging, and shipping speed. We truly appreciate your support and look forward to serving you again soon.
I had a deeply disappointing experience with Fragrance Lord involving Order #72500 and would urge potential buyers to proceed cautiously. I received my order on May 22, 2026 and immediately discovered issues with the item, including a loose front plaque and apparent fragrance leakage/residue on the packaging and bubble wrap. I reported the issue the same day, well within the stated return period. Customer service representative Maria responded on May 23 requesting photographs and documentation. I promptly provided everything requested, including photos of the bottle, packaging, leakage concerns, and the loose plaque. I also clearly communicated that I was requesting a return and refund rather than a replacement. From that point forward, the experience deteriorated significantly. Despite confirming receipt of my documentation and acknowledging the issue, Fragrance Lord repeatedly delayed resolution, requested information that had already been provided, and failed to issue a return label or provide clear refund instructions. I followed up multiple times in good faith over the course of more than a week. Eventually, after repeated documented follow-ups and full compliance with their requests, communication simply stopped. No return label. No refund process. No definitive resolution. The most frustrating part was not the initial product issue — defects and shipping problems can happen. It was the handling afterward. A company reveals its standards through customer service and accountability, and in my experience Fragrance Lord failed both. Buyers should be aware that if something goes wrong with an order, obtaining timely and meaningful resolution may become unnecessarily difficult. ———— Follow up to Fragrance Lords response: Fragrance Lord’s response is telling because it does not actually dispute the central facts of my review. I reported the issue promptly, provided the photographs and documentation requested, responded to follow-up inquiries, and repeatedly requested a return and refund. Despite this, no return label was provided, no refund was issued, and the matter remained unresolved after multiple attempts to work directly with customer service. The company states that it could not “verify several details,” yet it does not identify which details are supposedly inaccurate, nor does it address the documented timeline of my communications and requests. I have retained the email correspondence and supporting documentation related to this matter. My review reflects my actual experience: extended delays, repeated requests for information that had already been provided, and no meaningful resolution despite my good-faith efforts to resolve the issue directly with the company. Because the matter remained unresolved, I ultimately filed a payment dispute with my financial institution, submitted a complaint to the Better Business Bureau, and filed a consumer complaint with the New Jersey Attorney General’s Office. Consumers can review both my original review and Fragrance Lord’s response and draw their own conclusions. The company had multiple opportunities to resolve this matter directly but failed to do so.
Thank you for sharing your feedback. After carefully reviewing our records, we were unable to verify several details mentioned in this review as they do not fully align with our documented communication history. At Fragrance Lord, every return and refund request is handled according to our established policies, and our support team works diligently to respond to all customer inquiries in a timely manner. When product concerns are reported, we request documentation to properly assess the situation and determine the appropriate resolution. We take customer satisfaction seriously and strive to resolve every legitimate issue fairly and professionally. For privacy reasons, we cannot discuss specific order details publicly, but we encourage the reviewer to contact our customer service team directly so we can review the matter further and ensure that any outstanding concerns are addressed. We remain committed to providing authentic products, responsive customer support, and a positive experience for all of our customers.
This was my first time ordering from Fragrance Lord, great experience, product was package and handle great, fast delivery, highly recommend this house for sample fragrance ordering.
Thank you for choosing Fragrance Lord for your first order! We're thrilled to hear you had a great experience with our travel-size fragrance samples. We take pride in carefully packaging every order and providing fast, reliable delivery. Your recommendation means a lot to us, and we look forward to helping you explore more fragrances in the future!
A very trustworthy website to get your favorite fragrances.
Thank you for your kind words! We're delighted to hear that you found our website trustworthy and were able to get your favorite fragrances with confidence. Your support means a lot to us, and we look forward to helping you discover more amazing scents in the future. Enjoy your fragrance collection!
Well packaged and included some samples (although nothing I've ever heard of and wouldn't buy a bottle of) . Have already ordered again from them!
Thank you for your feedback! We're glad to hear your order arrived well packaged and that you've already placed another order with us. We appreciate your thoughts on the samples as well—we like to include a variety of fragrances to help customers discover something new. Thank you again for your support, and we look forward to serving you again soon!
What made my experience great on fragrance lord is the variety of niche and designer at a great price value never regretted buying from fragrancelord , wish I lived near them so I can visit their store.
Thank you so much for your kind words and continued support! We’re thrilled to hear you enjoy our variety of niche and designer fragrances at great value. Knowing you’ve never regretted shopping with us truly means a lot. We’d absolutely love to welcome you in-store someday — hopefully one day you’ll get the chance to visit us in person!
Shipping is amazing every package I receive is packed nice and safe ! Give me a great pice of mind my fragrances are in good hands. Of course not to forget to mention that they have the best prices in my fav brand Moudon
Thank you for the amazing feedback! We’re so happy to hear that your packages always arrive safely and securely packed — giving our customers peace of mind is very important to us. And we truly appreciate your support for Moudon! We’re glad we can offer some of the best prices on one of your favorite brands. Looking forward to serving you again soon!
103 reviews matching