Frank Porter

Thank you, Papazian for your kind review. We’re delighted you enjoyed your stay and appreciated the apartment and our service. It was a pleasure hosting you, and we hope to welcome you again.

Thank you for your kind feedback Begay! We’re pleased to hear that we were able to assist you during your stay and accommodate your extension. We truly appreciate your support and look forward to welcoming you again.

Thank you for your kind review and for your patience with the brief delay at check-in. We're glad you enjoyed the apartment and its Marina location. It was a pleasure hosting you, and we’d love to welcome you back anytime!

Dear Alexander, Thank you for your feedback. We take guest concerns seriously and would like to clarify a few points regarding your stay. Following your complaint, our team promptly reviewed the matter and remained in continuous communication with you. As a gesture of goodwill—despite the booking being non-refundable—we agreed to refund 50% of the accommodation fare in addition to returning the full security deposit. All refunds were processed to the original payment method in accordance with the timelines required by the payment provider. We also want to note that building maintenance and renovation works are managed by the building management and are sometimes outside the control of the property management company. Nevertheless, we regret that this affected your initial impression of the property. At Frank Porter, we strive to provide professional service and resolve concerns fairly, which is why we worked with you to reach a mutually agreed resolution. We are sorry that the experience did not meet your expectations and wish you and your family the best in your future travels.

Thank you Elle, for your kind words and support. We’re thrilled you had such a great stay and felt well taken care of. Frank will truly appreciate your mention! We look forward to welcoming you back to Dubai again soon.

Thank you, Павр Иоа

Thank you for sharing your feedback. We appreciate you taking the time to detail your experience. Throughout your stay, our team remained in contact and provided assistance by guiding you through the check-in process, arranging the delivery of additional linens and towels, coordinating maintenance support, and working closely with building management and security to ensure parking access and alternative arrangements were in place while the card issue was being addressed. Our support team stayed available to assist whenever concerns were raised. We appreciate your recognition of the support staff and thank you for your comments, which help us continue refining our guest communication and on-site coordination.

Dear Edwin, We regret that your experiences did not meet expectations. In May, unforeseen technical issues required an alternative apartment, which we provided immediately along with full instructions and multiple attempts to contact you. For your December stay, check-in instructions, the Keyless app, and a dedicated hotline were provided well in advance, and our team guided you remotely when needed. While we regret any confusion, all standard procedures were followed. We take feedback seriously and have updated our processes to ensure a smooth experience for all guests. Kind regards, Frank Porter Team

Dear Dantes, Thank you for your feedback. We’re sorry to hear about your experience. However, we were unable to locate any reservation details in our system based on the information provided in your review. We kindly ask you to share additional information such as the booking name, dates of stay, or apartment details so we can properly investigate and assist you further. We look forward to your response.

Thank you for your wonderful feedback Mr. Badr! We’re delighted to hear you enjoyed the apartment, the view, and our hospitality. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Dear Toni, Thank you for your feedback. We’re sorry to hear about your experience. However, we were unable to locate any reservation details in our system based on the information provided in your review. We kindly ask you to share additional information such as the booking name, dates of stay, or apartment details so we can properly investigate and assist you further. We look forward to your response.

Hi Ryan, we’re sorry to hear that your stay didn’t fully meet your expectations, though we would like to clarify that our team remained proactive and attentive throughout your 40-day reservation. From the start, we assisted with your booking inquiry, provided building and area information, and offered a complimentary cleaning as a goodwill gesture after the initial rate concern. During your stay, we promptly responded to every message — arranging a blender delivery, sending maintenance to inspect and clean the bathroom, addressing ventilation concerns, and providing additional cleaning service. Our team also clarified that the apartment, being a studio, includes one access card as per building management policy. We take all guest feedback seriously and continuously monitor our units to maintain a high standard of comfort and cleanliness. We’re glad you enjoyed the building’s view and facilities, and we appreciate your acknowledgment of our staff’s professionalism on site.

Thank you for your lovely feedback, Mohammed!

Hi Kristy, We’re very sorry for the inconvenience you experienced initially. All the issues you mentioned were promptly addressed Throughout your stay, and we were glad to make your stay more comfortable. In fact, you chose to extend your stay with us, which we hope reflects your overall satisfaction. Regarding your deposit, refunds typically take 8–14 business days to process. Your deposit was successfully refunded on 1st October, so please check with your bank for confirmation. We always strive to provide a safe, comfortable, and enjoyable experience for our guests. We regret any frustration caused and appreciate your feedback, as it helps us continuously improve our service.

We’re sorry for the inconvenience caused. Due to an urgent maintenance issue from the building management, which was beyond our control, we informed you immediately and offered an alternative apartment or assistance for your stay. We understand it was difficult for you to accept the alternative, and as a result, you chose to cancel the reservation. We respected your decision and promptly initiated a full refund. Your safety and comfort are always our top priority.

Hi Zubair, We’re sorry to hear you felt disappointed. For clarity, the check-out time and late check-out fees are stated in the listing and house rules. As the apartment was not vacated at the scheduled time and we were unable to contact you, an additional night charge was applied in accordance with policy. Thank you for staying with us, and we wish you the best.

Thank you, Naomi!

Thank you, Nicklas! We're so glad you enjoyed your stay and appreciated our responsiveness. Hope to host you again soon!

Dear SEI, Thank you for your feedback. We’re sorry to hear about your experience. However, we were unable to locate any reservation details in our system based on the information provided in your review. We kindly ask you to share additional information such as the booking name, dates of stay, or apartment details so we can properly investigate and assist you further. We look forward to your response.

Dear Manal, Thank you for your feedback. We’re sorry to hear about your experience. However, we were unable to locate any reservation details in our system based on the information provided in your review. We kindly ask you to share additional information such as the booking name, dates of stay, or apartment details so we can properly investigate and assist you further. We look forward to your response.