Frank Porter (frankporter.com) has a 4.0 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 40 of them were added in the last 12 months. Last updated 2026-08-10.
We had a great stay with Frank Porter in Dubai South and Emaar South! We stayed in the apartment for 1 month, and everything was exactly as described. The apartment was very clean, comfortable, stylish, and had everything we needed.
Check-in and check-out were smooth and hassle-free, making the whole experience easy and enjoyable.
A special thank you to Allen and Rowell as well as their customer support for their excellent service. They were friendly, professional, and always quick to help whenever we needed anything. Their support made our stay even better.
We highly recommend Frank Porter to anyone looking for a comfortable and reliable place to stay in Dubai. We would definitely book with them again!
Reply from Frank Porter2026-08-05
Thank you so much for your wonderful review, Kriz! We're delighted to hear you had such an enjoyable month-long stay and that the apartment met your expectations in terms of comfort, cleanliness, and style. It's also great to know that the check-in, check-out, and our support throughout your stay helped make your experience seamless. Your recommendation means a lot to us, and we truly look forward to welcoming you back on your next visit to Dubai!
Thank you, Werner! We’re delighted to hear you had a great experience. We truly appreciate your kind words and look forward to welcoming you again soon!
Dear Guest,
Thank you for your kind review! We're so glad you enjoyed your stay and our service. We hope to welcome you back soon!
D
Daniel · 1 review · Verified · Experienced 2026-07-24 ·
★★★★★
Great Comfortable Stay!
My family had a great stay at the Fairmont South Residence Frank Porter serviced flat. The apartment was sprawling-ly large and well decorated. The renovation was fresh and modern and the furniture comfortable. We did a combination of cooking and eating out so it was nice to have all the cooking equipment to dine and even entertain. The real bonus was the balcony which was transformed into a den and cooled by the main central air with the door left open. This provided a place for the kids to entertain themselves away from the adults in the living room. Frank Porter as professional host company was incredibly organised and accommodating. Check-in was seamless - which is important when you arrive at a flat after a late flight. We had a longer multi-week stay so Frank Porter was very helpful in organising cleaning, fresh towels and sheets at a reasonable cost as often as we required. The South Residence private pool is among the nicest and most refreshing on the palm. While there were no negatives, areas for consideration would be for the host to provide beach towels for the guests for the resident pool. Finally, while some of the residences offer beach/pool/gym cards for complimentary use at the Fairmont Resort, this flat does not offer these. It is reflected in the price of the flat (less costly then some of the other hosts) and was easily sorted with the Fairmont directly at reasonable cost. I highly recommend for a family or group of friends!
Reply from Frank Porter2026-07-27
Dear Daniel,
Thank you for your wonderful review! We're delighted to hear you and your family enjoyed the apartment, the spacious layout, and our team's service throughout your stay.
We also appreciate your feedback regarding the Fairmont Resort access. While our property does not include complimentary resort access cards, guests are welcome to enjoy the building's pool and gym facilities throughout their stay.
It was a pleasure hosting you, and we hope to welcome you back again soon!
M
Mohammad · 1 review · Verified · Experienced 2026-07-21 ·
★★★★★
Perfect experience.
Firstly, the booking process was swift and easy as well as the location and the cleanliness of the villa which were superb.The support was fantastic and the communications were fast.Lastly, it met all the criteria of a perfect stay.
Reply from Frank Porter2026-07-22
Thank you, Mohammad, for your wonderful review! We're delighted to hear you had a perfect stay and enjoyed the easy booking process, cleanliness, location, and our support. It was a pleasure hosting you, and we look forward to welcoming you back soon!
Great communication, beautiful property, great community, loved our stay there
Reply from Frank Porter2026-07-22
Thank you, Karen, for your kind review! We're delighted you enjoyed the property, the community, and our communication. It was a pleasure hosting you, and we hope to welcome you back again soon!
Very very good experience! We had travel disruptions and accommodation issues - we booked within the hour everything was perfect for us. We even had to rebook another night at 1.30am and it go sorted within a few minutes. Thank you very much for your help, we will be back.
Reply from Frank Porter2026-07-21
Thank you so much for your wonderful review! We're delighted we could help during your travel disruptions and that everything worked out smoothly. It was a pleasure hosting you, and we truly look forward to welcoming you back on your next visit!
Thank you for your kind review! We're delighted to hear you had a great experience. We truly appreciate your support and look forward to welcoming you again soon.
Very smooth check-in lovely large studio
Equipped very well
We had an excellent stay and would use this company again
Reply from Frank Porter2026-07-01
Thank you, Sally, for your wonderful review!
We're delighted to hear that you had a smooth check-in, enjoyed the spacious and well-equipped studio, and had an excellent stay with us. Your kind words mean a lot to our team.
It was a pleasure hosting you, and we look forward to welcoming you back again on your next visit!
The check in process was awful and we hardly could get in time support from the team!
Reply from Frank Porter2026-07-01
Thank you for sharing your feedback. We're sorry to hear that the check-in experience did not meet your expectations.
From the moment of your arrival, our team remained in contact with you, responding promptly and providing step-by-step assistance throughout the check-in process. Following our guidance, you were able to access the property successfully, and we continued to support you throughout your stay whenever assistance was needed.
We strive to make every stay as smooth and enjoyable as possible, and we're always available to resolve any concerns as quickly as we can.
Thank you for your kind review! We're delighted to hear that you found our service fast and reliable. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future!
Internet connection is poor, Ants all over the house and the worst part is the yellow water in all the house. Despite several complaints and regular visits from the technical team, the problem is still persistent.
Reply from Frank Porter2026-07-01
Thank you for your feedback. We're sorry to hear that your experience did not fully meet your expectations.
From the first day of your stay, our team remained in constant contact with you and responded promptly to every concern raised. As soon as the water issue was reported, we immediately dispatched our maintenance team to inspect and resolve it, and we continued following up until the issue was addressed.
We also attended to the concern regarding ants and carried out the necessary treatment. Regarding the internet, our team was actively working to investigate the issue and requested the Wi-Fi speed test results on multiple occasions so we could identify the cause and resolve it accordingly. Unfortunately, we did not receive the requested information, which limited our ability to troubleshoot further.
We are pleased that the reported issues within our control were resolved during your stay, and we remained available throughout to provide timely assistance. Guest satisfaction is very important to us, and we appreciate your feedback as it helps us continue improving our service.
E
Ed · 9 reviews · Experienced 2025-06-09 ·
★★★★★
BED BUGS ALERT!!!!!!!
BED BUGS ALERT!!!!!!!
We booked one of their apartments in Dubai downtown through Airbnb. on the day of arrival, we were allowed to check in 4 hours after the promised check-in time because they didn't clean the apartment on time. Later that night we found BED BUGS all over the beds in both bedrooms, we contacted them and they said they are going to find a solution soon. after hours of waiting, they responded that they can't help us and that we need to wait till the next day even though it was around 3 AM and we obviously weren't going to sleep on their bugs-infested beds. We ended up leaving the apartment around 5 AM in the morning and driving all the way to Abu Dhabi to stay at a friend's place.
I called them the next day expecting an apology, a refund, and compensation for ruining our vacation, and instead, all I got was senseless excuses and the most disgusting attitude from a company I have ever seen. I spent the following 3 days calling them and asking for a refund for the booking which they were not willing to give even though we never went back to the apartment, eventually, they kept on giving us promises that they will escalate the issue to the management and someone will get back to us soon, which of course never happened. I believe their strategy was to keep giving us false promises and keep us waiting until we get sick of dealing with them and drop the claim. They didn't know that I used to live in Dubai for many years in the past and I know how to deal with such behavior.
So what I did next is I looked up their office address on google and drove there to speak to one of the managers. They weren't surprised by my visit, I think this keeps happening to them since they always try to rip people off (As you can see from other reviews). After waiting for a couple of hours in the lobby, a lady came and identified herself as the manager's assistant, I asked her to sit in an office or a meeting room to talk, but she refused and told me we will have to do this in the lobby. She was absolutely rude and refused to offer any solution until I made it clear that I'm not going to drop this at any cost. Eventually, she started to negotiate the refund amount which started at 20% and ended up at 100% after she realized that I'm not going anywhere before I get what I came for.
Of course, I had to follow up with them several times over the next weeks until they finally issued the refund.
In conclusion, STAY AWAY from this company because there is a high chance they will ruin your vacation and then refuse to assist you or compensate you.
Another piece of advice, if you ever find yourself in the same situation, never give up on calling and chasing them until you get what's yours! and if you want to save yourself long waiting hours on the phone with their horrible support team, just look up their office address, go there and never leave until they solve your issue.
One last note, most of the good reviews they got are absolutely fake and paid for. no self-respecting company or individual would ever treat customers the way they treated us.
Reply from Frank Porter2026-07-01
Hi Eyad,
We are sorry that your experience did not meet your expectations.
After reviewing our records, we can confirm that your stay with us took place in November 2021. Throughout your stay, our team remained in continuous communication with you and responded to the concerns you raised. We worked to assist you throughout the process and kept you updated while the matter was being handled.
As reflected in our records, the refund that was determined to be applicable was processed and completed. While we understand that the situation was frustrating, we respectfully disagree with the characterization that we did not provide assistance, as our communication history shows our team remained engaged and responsive throughout.
We take guest feedback seriously and are committed to resolving concerns as quickly and fairly as possible. Every case is reviewed individually, and we continuously work to improve our processes and ensure the best possible experience for our guests.
S
SA · 6 reviews · Experienced 2026-05-17 ·
★★★★★
Amazing stay with frank porter fashion…
Amazing stay with frank porter fashion avenue, the team are helpful 24 hour if u have any enquiry or anything relating to the booking theyre always help out it had been plesant stay i will book again next time
Reply from Frank Porter2026-06-04
Thank you for your wonderful review! We're delighted to hear you had an amazing stay and found our team helpful and responsive throughout your booking. It was a pleasure hosting you, and we truly appreciate your kind words. We look forward to welcoming you back on your next visit!
• The host interaction and kindness
• The apartment is very beautiful and inviting
•Easy automated access and security
Reply from Frank Porter2026-06-04
Thank you for your kind review! We're glad you enjoyed the apartment, the easy check-in process, and your interactions with our team. We hope to welcome you back again soon!
Very easy to book. Very professional people. Thank you.
Reply from Frank Porter2026-06-02
Thank you, Arlo! We're delighted to hear that the booking process was smooth and that you found our team professional. It was a pleasure hosting you, and we hope to welcome you back again soon!
So supportive and responsive
Loved their service and 24/7 support
Reply from Frank Porter2026-06-02
Thank you, Aysan! We're delighted to hear that you appreciated our responsiveness and 24/7 support. Providing excellent service is always our priority, and we're glad we could make your stay enjoyable. We look forward to hosting you again soon!
N
Nicola · 1 review · Experienced 2026-05-22 ·
★★★★★
Been waiting for a refund for 11 days…
Been waiting for a refund for 11 days of 13,500 Dhs. They say it’s been initiated but still can’t give me an ARN number to confirm. Every time I call they say it will take 24 hours to get this!!
Reply from Frank Porter2026-06-02
Dear Nicola,
Thank you for your feedback. We’re sorry to hear about your experience. However, we were unable to locate any reservation details in our system based on the information provided in your review.
We kindly ask you to share additional information such as the booking name, dates of stay, or apartment details so we can properly investigate and assist you further.
We look forward to your response.
A
Andrea · 2 reviews · Experienced 2026-03-08 ·
★★★★★
Amazing place!
Amazing place!
I stayed in one of their properties the chaos in UAE and they helped me so much, checked on me all the time, got complementary cleaning, apartment was lovely and clean and in a new building!
Reply from Frank Porter2026-05-05
Thank you so much, Andrea! We’re really happy to hear you had a great stay and felt well supported throughout your time with us. It’s always our goal to ensure guests feel comfortable and looked after, so we truly appreciate your kind feedback.
You’re always welcome back anytime!
I am not a fan of the company, not senior management I spoke to, robotic, disrespectful and greedy.
Untill I spoke to a guy called Ahmad, he changed the situation from a disaster to me taking long term. All thanks to hus understanding and politeness of dealing with me. I value Ahmed and I would want him to work for me if not appreciated in this company
Reply from Frank Porter2026-05-05
Thank you for sharing your feedback, Suleiman. We’re sorry to hear that your initial experience with communication did not meet your expectations, and we take your concerns seriously.
At the same time, we’re glad that the situation improved and that a resolution was reached which made your stay more comfortable in the end. Providing a professional and respectful experience is very important to us, and your comments will be taken into account as we continue to improve our service and communication.
We appreciate your feedback and your stay with us.
