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Freedom Debt Relief

202 reviews

4.3202 reviews
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About Freedom Debt Relief

Data updated
Website
freedomdebtrelief.com
Category
Money & Insurance
Location
United States · San Mateo
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
96% (24/25)
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Is Freedom Debt Relief legit?

Freedom Debt Relief (freedomdebtrelief.com) has a 4.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.

What people say

My goals were reached in reducing my…

My goals were reached in reducing my debt and reaching a stratifying conclusion

Reply from Freedom Debt Relief2026-07-31

Hello George, We're thrilled to hear that you successfully reached your financial goals and found a satisfying resolution. Thank you for sharing your positive experience with us!

So Helpful

Freedom Debt Relief has made my life so much easier, they helped me through a large credit card debt and have now passed me on to a company that is helping me restore my credit.

Reply from Freedom Debt Relief2026-07-31

Hello Charlotte, We're so happy to hear that we could make your life easier by helping you with your credit card debt. It's wonderful that you're now on the path to restoring your credit!

Issues trying to alter and leave the program.

Was about what you would expect up until the last week of the program. I had a representative actually argue with me about what I could and couldn't do with my dedicated account. I had to have my bank account removed to stop automatic drafts because the representative told me it was impossible to stop. Then I got hit with a fee to send my remaining balance by check rather than direct deposit. I withdrew from the program... I refuse to acknowledge "graduation" as they call it. I'm sure they falsified many clients like that to boost metrics on their end. Would not recommend.

Reply from Freedom Debt Relief2026-07-31

Hi Zak, We are sorry to hear about your experience and we would like to look into this matter further. An account specialist will reach out to you to gather more information.

Everything was explained well

Everything was explained well. All questions I had were answered so i understand the process. I am waiting to see how the actual process works in real time. The paper looks and sounds good so I hope the expectations are fore filled.

Reply from Freedom Debt Relief2026-07-31

Hi Rob, We're so glad to hear that everything was explained well and that all your questions were answered, helping you understand the process. We appreciate your positive feedback and hope to exceed your expectations.

FDR provided an excellent experience.

From my first phone call to “test the waters” FDR has been helpful and honest. I was doing great paying my monthly card debts but the interest just kept growing. I paid on my FDR account for less than a year, they settled my debts for half and then I took the Achieve loan option. I should be debt free in less than 2 years, while building my credit back up. I also referred a friend and FDR paid the referral bonus to my account. I’m very pleased with the business, their service and every employee I’ve had interactions with!

Reply from Freedom Debt Relief2026-07-31

Hello Kera, We are so pleased to hear about your positive experience and that our team has been helpful and honest from your very first call. It's wonderful that you're on track to be debt-free and rebuilding your credit, and we appreciate you referring a friend! You did the work and now it is time to enjoy being debt free and see your credit score improve too!

Tessa was very good to us and explained…

Tessa was very good to us and explained everything very well that even my husband understood it

Reply from Freedom Debt Relief2026-07-30

Hi Terry, We're so happy to hear that our team member was able to explain everything so clearly and effectively. We appreciate you sharing your positive experience with us!

It helps but hard to tell what’s going on

It’s works just hard to tell what’s going on at times

Reply from Freedom Debt Relief2026-07-30

Hi Jocelyn, We appreciate your feedback. To get full details about your program progress, please give our customer service team a call at 1-800-655-6303, we're happy to help!

I am just really confused in what I…

I am just really confused in what I have signed up for and feel I have made a mistake in what I am doing

Reply from Freedom Debt Relief2026-07-30

Hello Deborah, We are truly sorry to hear that you're feeling confused and uncertain about your decision. Starting a debt relief program is a major step, and it’s completely normal to have questions—but we want to ensure you have complete clarity and feel confident in your plan. We would love the opportunity to walk through your program details with you step-by-step and answer any questions you have. Please give our Customer Service team a call directly at 1-800-655-6303 so we can assist you right away and help clear up any confusion.

The team handles and resolves issues…

The team handles and resolves issues quickly. I would like to see a lower percentage of my actual debt settlement.

Reply from Freedom Debt Relief2026-07-30

Hello Frank, Thank you for sharing your feedback! We’re glad to hear that you appreciate our team’s speed and efficiency in resolving issues. We also understand your goal of achieving the lowest possible settlement percentage—our team works hard to negotiate the best available savings on every account. If you have questions about your specific settlements or want to review your account details, please don't hesitate to reach out to our Client Services team. Thank you for choosing us to assist you on your journey!

I am very pleased

I am very pleased. I have only been with you a little while and you have already taken care of one debt. Terry helped me yesterday when I called in about some things. WOW, she is incredible.

Reply from Freedom Debt Relief2026-07-30

Hello Penny, We're so pleased to hear about your positive experience and that we've already helped with one debt! It's wonderful to know that Terry provided incredible assistance. You are one step closer to being debt free!

My experience have been great

My experience have been great, it really took a load off my shoulders and it provided me hope, The customer service is excellent and always available to answer questions.

Reply from Freedom Debt Relief2026-07-30

Hello Sugei, We're so glad to hear that your experience has been great and that we could help take a load off your shoulders and provide you with hope. It's wonderful to hear that our customer service team is excellent and always available to answer your questions. Thank you for your support and feedback!

Attention to detail and helpful…

Attention to detail and helpful information

Reply from Freedom Debt Relief2026-07-31

Hi Loran, Thank you for your wonderful 5-star rating! We are so happy to hear that our detailed approach and helpful information made a positive impact on your experience. We truly appreciate your feedback.

Worst experience ever

Worst experience ever. Freedom Debt Relief has been a complete disappointment from start to finish. Their customer service is terrible. Every time I call, I get disconnected, transferred multiple times, or can’t get a straight answer from anyone. They make you wait while your credit accounts continue to get worse. Then, when creditors take legal action, it feels like they simply throw up their hands and offer no real solutions. That’s when you need help the most, but that’s exactly when they seem to disappear. To make matters worse, they charge extremely high fees for a service that has provided me with very little value. I feel like I paid a lot of money for broken promises and poor communication. If you’re considering Freedom Debt Relief, think twice. In my opinion, there are much better companies out there that actually support their clients instead of leaving them feeling abandoned.

Reply from Freedom Debt Relief2026-07-31

Hi Daga, Thank you for taking the time to share your honest feedback. We are deeply sorry to hear about the frustration and disappointment you’ve experienced with our service. Feeling unsupported, especially when dealing with phone disconnects, legal notices, and financial stress, is completely unacceptable, and it is certainly not the standard of care we aim to provide. While debt settlement involves complex timelines and individual creditor policies, you deserve clear communication, transparency about fees, and active support every step of the way. Our network of legal partners is here to help answer any questions you may have about the process. Please don't hesitate to reach out to our customer service team.

So far I’m getting calls wanting me to…

So far I’m getting calls wanting me to make a cc payment. No one has received a message from your company stating that you are taking care of the payments

Reply from Freedom Debt Relief2026-07-31

Hi Robert, We completely understand your concern about creditor calls. While this is a standard part of the debt program, since we only reach out to creditors once we are ready to negotiate, you don't have to navigate them alone. To help you handle these outreach attempts, please visit your Client Dashboard, select Program Resources, and click on Handling Creditor Calls. There you’ll find helpful articles and short videos with step-by-step guidance.