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Freedom Debt Relief

202 reviews

4.3202 reviews
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About Freedom Debt Relief

Data updated
Website
freedomdebtrelief.com
Category
Money & Insurance
Location
United States · San Mateo
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
96% (24/25)
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Is Freedom Debt Relief legit?

Freedom Debt Relief (freedomdebtrelief.com) has a 4.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.

What people say

Concerns Regarding Fees and Settlement Process

While their customer service representatives are courteous and easy to work with, I was disappointed to learn that this nonprofit charges 25% of my settlement amount as a fee payable to Debt Freedom Relief. There are other nonprofit organizations that provide similar services without charging such a substantial fee. Additionally, I have been required to increase my monthly payments on two separate occasions because the attorneys they recommended insisted that it was the only way the creditor would agree to a settlement. This lack of predictability makes it very difficult to budget and plan financially.

Reply from Freedom Debt Relief2026-08-03

Hello, We are sorry to hear there was a misunderstanding regarding our program. We are not a non-profit company, and our fees are based on your original enrolled debt, as detailed in your enrollment agreement. We completely understand that increasing your monthly deposit can be challenging. We offer this option to help resolve high-priority accounts more quickly, but we want to make sure any adjustments work for your budget. We’d be happy to discuss your concerns further. An account specialist can reach out to gather a few more details.

Have helped me tremendously

Have helped me tremendously. Took care of all my debt and helped when I needed any questions answered toward debt.

Reply from Freedom Debt Relief2026-08-03

Hi April, We are so happy to hear that we were able to help you with your debt and answer all of your questions. We appreciate your positive feedback!

When calling customer service

When calling customer service. I am greeted with full respect and 100% great customer service. They help in any situation possible.

Reply from Freedom Debt Relief2026-08-03

Hi Veronica, We are so pleased to hear that our customer service team provided you with such a positive experience. It's wonderful to know they were able to assist you effectively.

FDR made it so easy and stress free to…

FDR made it so easy and stress free to reduce my credit card debt. They also have given me tools to not get myself into this situation again.

Reply from Freedom Debt Relief2026-08-03

Hi Veronica, We're so pleased to hear that reducing your credit card debt was easy and stress-free! It's wonderful that we could also provide you with tools for the future.

Freedom Debt is a great company to work…

Freedom Debt is a great company to work with to get yourself out of debt!

Reply from Freedom Debt Relief2026-08-03

Hi Carolyn, We are so glad to hear that we could help you on your journey to becoming debt-free. Thank you for your positive feedback!

I’ve just started the program

I’ve just started the program. Once we get further along I feel I can give a better review.

Reply from Freedom Debt Relief2026-08-03

Hi Jennifer, We appreciate your initial thoughts as you begin the program. We look forward to hearing more once you've had further experience.

We had a wonderful experience

We had a wonderful experience. Everyone we spoke to was very helpful!

Reply from Freedom Debt Relief2026-08-03

Hi Mickie, We are so pleased to hear that you had a wonderful experience and found our team very helpful. We truly appreciate your positive feedback!

We just started and I don’t believe…

We just started and I don’t believe that any thing has been negotiated yet, but the customer service have been helpful.

Reply from Freedom Debt Relief2026-08-03

Hi Jennifer, We're so glad to hear that our customer service team has been helpful to you as you're getting started. We appreciate you sharing your positive experience!

When I called to ask questions

When I called to ask questions, they were all answered to my complete satisfaction. I am just starting with them and everything seems fine so far. I am totally satisfied.

Reply from Freedom Debt Relief2026-08-03

Hi Douglas, We're so glad to hear that all your questions were answered to your satisfaction and that everything is going well so far. Thank you for your positive feedback!

The Freedom Debt Relief Program …

The Freedom Debt Relief Program handled my Financial debt for me. And in less than a year my debt was cut in half. The debt solution is super low manageable monthly payments.

Reply from Freedom Debt Relief2026-08-03

Hi Ruby, We are so happy to hear about your positive experience with our debt relief program. It's wonderful that we could help you achieve manageable monthly payments and significantly reduce your debt. Thank you for sharing your success!

Carrie Wise was very helpful

Carrie Wise was very helpful, friendly, kind and polite. I am pleased with in every way with her.

Reply from Freedom Debt Relief2026-07-31

Hello, We are so pleased to hear that our Carrie was helpful, friendly, kind, and polite. It's wonderful to know you were pleased in every way with her assistance. Thank you for your kind words!

This company is deceitful

This company is deceitful, lying, company that does not have your interest at all

Reply from Freedom Debt Relief2026-07-31

Hi Bradley, We are sorry to hear you feel that way and we would like to address your concerns in more detail. An account specialist will be reaching out to you.