Freightera (freightera.com) has a 4.3 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 79% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-10.
I had an excellent experience with Freightera and couldn't be happier with the service I received. Their customer support team went above and beyond to help me with my order, and the entire process was smooth from start to finish.
A special thank you to Megan, who was an absolute delight to work with both through email and over the phone. I had made an error with my order, and she took the time to walk me through everything, helping me correct the issue quickly and ensuring that everything was perfect before moving forward.
It's rare to find customer service this responsive, knowledgeable, and genuinely helpful. The team made what could have been a stressful situation completely painless. I highly recommend Freightera to anyone looking for reliable shipping services, and I will absolutely continue using them for future orders.
Thank you again, Megan and the Freightera team!
Reply from Freightera2026-06-29
Thank you for your review Emily, from everyone in the team but especially Megan! We look forward to working with you again!
K
Kelyn · 1 review · Experienced 2026-06-09 ·
★★★★★
The team was great keeping us updated…
The team was great keeping us updated on a shifting timeline (as with all shipping these days!)
Garcia was LOVELY and wonderful to communicate with. I work with a lot of shippers and Freightera is one of my favs!
Reply from Freightera2026-06-29
Thank you for your lovely review Kelyn, we'll make sure Garcia knows about it!
h
head office · 1 review · Experienced 2026-06-10 ·
★★★★★
What an efficient team! highly recommended
What an efficient team!
They are efficient, communication is great.
highly recommended.
5 shipments and no updates. No one letting me know what is going on, all orders prepaid. Booked on
June 4th and today is the 8th.... stick your $15 coupon
Reply from Freightera2026-06-29
Thank you for reaching out Dan, and our apologies for the inconvenience. As per our records all of the orders have been now been picked up and delivered within the ETA. Unfortunately, the carrier was not able to pick them up on the originally requested date as they were delayed in transit and they've had to roll these over to the following day.
two days and time sensitive shipment doesnt get picked up. There is no customer service. This happened to us once before. My mistake I gave them another chance. A big red Flag dont use them.
Reply from Freightera2026-06-29
Thank you for your review Amit! Unfortunately, when it comes to all of our carriers, all pickup and delivery dates are estimated and cannot be guaranteed. With this particular order, we do see that the carrier was not able to pick it up on the requested date and they've rolled it over for the following one. We sincerely apologize for the inconvenience and we advise you to always reach out to our team ahead of time if your shipments are time sensitive as they can keep an even closer eye on them this way.
Thank you for reaching out Ali! Unfortunately, as your order was booked late in the day on Friday the carrier was not able to schedule this for a same day pickup. Because of this, they've had to reschedule the order for the following business day. We are terribly sorry for this delay and will continue to work on having orders be scheduled with our carriers as soon as possible.
I set ther order up to have a liftgate. Was sent on straight truck. had to hand unload both pallets. Not happy at all
Reply from Freightera2026-06-29
Thank you for your review Jim and our apologies for the inconvenience! The carrier for this particular order has provided signed documentation showcasing that the service was performed. Please reach out to our team with your documentation and we will have this disputed. Thank you!
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Pat · 3 reviews · Verified · Experienced 2026-05-25 ·
The online booking portal is easy to use and completely automated. But the fifth star is because we ourselves made a packing error in a shipment and needed time sensitive human support, and the phone support from Freightera was exceptional.
Reply from Freightera2026-06-29
Thank you Alexi! We're always here to help!
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Dale Beere · 2 reviews · Experienced 2026-05-19 ·
★★★★★
Nevena!!
Nevena!!! Wow what an experience!! She looked after everything and got the shipment here faster!!
I'm glad I found Freightera. Being in a non-profit that has very little to do with this type of logistics, I only ship using trucks maybe once or twice per year. Usually I deal with post office level of shipping.
For these one off pallets that I send, I have found other shippers' websites cumbersome and annoying to get through, and using them infrequently means I don't keep track of the process for the next time so it feels like I'm learning their janky websites all over again. Freightera's user friendliness made a huge difference and the ability to pull up quotes from various providers means I'm probably paying less than I did previously anyways.
Strongly recommend, especially for those that don't have to ship LTL often.
Reply from Freightera2026-06-29
Thank you so much for your lovely review Jeremie. We really appreciate it!
c
customer · 2 reviews · Experienced 2026-05-12 ·
★★★★★
We’ve had a great experience using this…
We’ve had a great experience using this Freightera. They offer competitive rates, and their customer service team is consistently efficient. Keeps us informed throughout the shipping process. Whenever an issue comes up, they notify me right away and follow through until it’s fully resolved. It’s reassuring to work with a platform that communicates clearly and takes ownership of every step.
Reply from Freightera2026-05-15
Thank you very much! We look forward to many more shipments together!
when I had to put the shipment on hold for a few days because of a small problem with small problem with CUSMA and was put on hold immediately until the problem was resolved that was great relief for me.
Reply from Freightera2026-05-15
Thank you for the review, we're glad to be of help!
Received a call from Stefan regarding an NMFC code issue, and unfortunately the experience was disappointing. Customer service interactions should be handled professionally, especially when dealing with active shipments and bookings. The attitude conveyed was that it did not matter whether the shipment was booked or cancelled, which is not acceptable for a logistics service provider. This experience deserves a 1-star review.
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Paul Matthews · 2 reviews · Experienced 2026-04-29 ·
★★★★★
Very quick shipping
Very quick shipping. Status kept up to date on tracking site. Excellent communications.
Reply from Freightera2026-05-15
Thank you Paul!
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Water Works · 2 reviews · Verified · Experienced 2026-04-22 ·
★★★★★
It is very easy to get quotes and…
It is very easy to get quotes and compare them online. After you select a rate, it is simple to book the carrier and upload documents. Payment is easy as well as they take etransfer and credit cards online for fast processing. Our shipment always arrives in the delivery window. If you have issues, or questions, their customer service is always fast to respond.
